Apache Taxi Cab

I was visiting Phoenix this week for a conference. I made the mistake of taking an Apache taxi. Never mind the driver didn’t turn on the AC or even talk to us. When we got to the hotel (Renaissance hotel — about 5 miles from the airport), he turned off the meter and said there’s a flat fee of $ 25 (the meter read $ 17). I told him no, that’s not right. It said at the airport that minimum fare was $ 15; it did not say that airport fee is flat $ 25. He disagreed. We paid him. But Apache has a real problem if it’s drivers are such scoundrels. AVOID APACHE TAXI.

Wow! Via @sky harbor air port you can’t get an über or lyft, they have a contract with cab companies… what a RIP OFF… it cost more than $ 40 to go 10 miles… I am appalled, the guy that drove us was great but barely spoke English and missed our turn which cost us another $ 7…I am disgusted at the monopoly the airport has with cab companies.

Wow… Suprised at all the bad ratings on this company. They’ve always been good to me. One of the better priced options in the city, from the cabs ive taken. Driver Alex is a interesting fellow, friendly, and accommodating. prius was in good shape and smelled good and thats what i like in taxis. Price, safety, smell and english. not much to ask for.

Needed a ride close to the start of the marathon. We reserved online the day before and they called shortly after confirming. The next morning 39 minutes before the pickup they called to say there would be too much traffic in the area and they would not be sending a taxi. Almost missed the race. Unacceptable. Thank goodness for yellow cab who got there 20 min later.

NEVER ON TIME ALWAYS 45−1hour late never use them they are always making excuses because they over extend there trips and leave you waiting blaming it on traffic

If I could have given zero stars, I would. When you call for a taxi to pick you up, they should be on time. When you call dispatch to ask where your cab is and they complain back to you that they are only five minutes late, that shouldn’t happen. Then when dispatch says they will have the driver call you and 20 minutes later they still haven’t, it makes it even worse. If you are trying to get to the airport on time this is not the company. We booked our cab 24 hours in advance and they still couldn’t be on time. Save yourself some money and time and grab an Über.

this taxi driver drove me in a circle around the airport to rip me off. stay away

Cab was on time. Car was clean.
But…we get to the destination and the driver says it will be $ 32.00 (which is very close to the estimate – so no problem so far). All I have is two $ 20s. I told him to give me $ 5 back. He says ‘Sorry, I don’t have any change.’
There was nowhere around to get change and I was in a hurry. So I paid over 20% more because the driver claimed he had no change. He could tell I wasn’t happy, so he pulls out a business card, hands it to me, and says ‘Next time call me direct and I’ll give you $ 5.00 off.‘
The ride was fine and timely, but… I won’t be calling back.

DO NOT USE APACHE TAXI IF YOU NEED TO PAY WITH A CREDIT CARD. I travel for business on occasion, often at times that make it inappropriate to ask a friend for a ride to the airport. When I go from home to the airport, I always call Discount Cab (the green Prius guys) and have not had a problem (either with the ride itself or with credit card payment) in the 2 years that I have been using them. However, Discount Cab for some reason is not allowed to pick up at the airport, so your options are limited to Yellow Cab and Apache Taxi. For 3 business trips in a row now, I have arrived home from the airport in a vehicle from Apache and had the driver tell me that he cannot accept credit cards. On 2 of the trips home, I asked the drivers ***while we were still at the airport*** if they could take credit cards, and the drivers said yes both times. On all 3 occasions, once we arrived at my home their credit card machines coincidentally no longer worked, and the drivers immediately began pushing me to pay them in cash instead. On one occasion I told them no and that I was required to use my business credit card because it was a business trip, so the driver fumbled around with some sort of manual credit card device for 10+ minutes before he looked back at me and said, «you know, you could still pay in cash…» like me trying to pay with a credit card was unreasonable and was holding both of us up. (I paid in cash every time to put myself out of my misery.) The drivers all seem to possess acceptable driving skills, and the vehicles are as clean as any other taxis in Phoenix — that is why I am giving them 2 stars instead of only one. The next time I travel for business, I will ask the PHX airport taxi attendant if I can use Yellow Cab instead of Apache, but in the meantime I strongly advise anyone else riding home from the airport and wants to use a credit card to use any other company besides Apache.
Also, in case someone from Apache gets on Unilocal to reply that they have no knowledge of this ever happening, my most recent ride was in cab #235 departing the airport at 12:30 AM on Friday, April 24, 2015.

Got hit by one of the Taxi cab drivers, so I proceeded to get contact information from driver. Driver gave me everything I asked for along with manager information, and as I tried multiple times to converse with manager over the phone about incident, the manager talked over me and became very rude. He also hung up in my face. Management is very rude and unprofessional when it comes down to handling costumers!

I called for a taxi and specifically said I need to be picked up at 3:45pm I am going to the airport. The driver calls at 3:46 to tell me he is 20 mins away with a rude tone. Will never use the taxi service again! I call dispatch to figure out if there is another car available or a solution and the girl on the phone sounds like she was in outer space — zero sense of service or urgency. I wish I could give no stars!

Nichole is a nice driver. She was very considerate and very safe at roads. I went for interview and she waited for me till I wasn’t done since it was odd hours since she sensed out why I am called for interview at that hour and that building was glasses. It was out of her way, respect her for that. Kudos to you Nichole, can’t forget you for that.

Taxi ride was fine. Car was clean.
Driver was reading text messages while driving and was very slow as every single car on the freeway passed… however I arrived home safe and sound so he got an extra star. Where he lost three stars and ANY business from me — charging my credit card extra money for his gratuity. Not cool! I may be out the money, but Apache Taxi lost out on any future business.

I recently requested a cab ride from my apartment to the airport via their online system and received a confirmation email detailing the date and time of my pickup, the duration of the trip, along with an estimate of my fare.
On the day of my pickup, the driver was 15 minutes late and when I arrived at the airport I was surprised that he would not let me pay cash and instead instated that I use my credit. It became clear why he insisted on me paying with my card — I had been charged twice the amount of my fare! After a very unpleasant phone conversation and several emails to my credit card company, the charges were finally removed. During this process, Apache Cab had decided to make a fake receipt in an attempt to prove that I wanted to pay twice the amount of my fare. It was unbelievable. I DO NOT recommended Apache Cab to anyone. Not even my worst enemies. If you must take them, I recommend only paying in cash, or who knows what you might end up paying for.

Wow. I tried so hard to give you my business, but you just don’t seem to want it.
I am fed up with cab service in the valley, and thought you might be an exception, but you’re just the same old B.S.
Tonight I went on your website, and scheduled a taxi.
I received a phone call at least a half hour later informing me «there was an accident, and we can’t get you a cab tonight».
One accident, and you completely disregard all of the Phoenix area??!
«We don’t actually service that area»
Yet I’ve been picked up, and dropped off, AT MY RESIDENCE IN PHOENIX, no less than 6 times!
DO NOT FUCKING ADVERTISE «AND THE SURROUNDING AREAS» IF YOUR FUCKING DRIVERS AREN’T WILLING TO LEAVE THE FUCKING MILL AVENUE CORRIDOR!!!

Incredibly rude driver (taxi #227) and a horrendous taxi experience from start to finish.
After driving away from the airport curb and entering the highway, the driver finally understood my destination, which was 5 miles away from the airport. He then he yelled at me for why even bothering getting into this taxi if it’s so close, and said I had to pay a minimum of $ 16. I was okay with that since the bill was always around that amount anyways.
When he arrived at my destination, I told him I would be paying with credit card. At this point, he again yelled out «Why you not even have $ 16! Short trip and credit card!» making the entire process very uncomfortable. He then fiddled with the meter and bumped it up since I didn’t have cash. After listening to his muttering and watching his rude gestures as the credit card was processed, I left a small tip because I was already having a poor experience. He had a bewildered expression on his face and asked me if I was going to tip $ 5. I’m shocked he even expected a tip at all.
I will never use this cab service again.

Had terrible service with my driver. He was very rude. Will NOT use apache taxi again.

We called Apache Taxi after midnight on NYE because we expected a long wait. The agent on the phone said we could expect an hour wait. My date was ready to go outside and hail a cab when the phone rang. (It had literally been 5 minutes.) Our cab was ready and waiting outside! The driver was very courteous and professional and even cheerful (which surprised me because it’s gotta suck to drive a cab on NYE). Thank you Apache Taxi!

I am a service connected disabled veteran in a wheelchair. I got to Phoenix and was happy to find a wheelchair cab at the airport. The driver was pleasant and took me to the hilton point squw where my veterans organization was having its National convention. Now 5 days later I called in advance to arrange for a taxi to airport, the SHIT begins. The male dispatcher was rude and hung up on me several times four times calling back I got to talk to a female dispatcher that was just as rude on the phone. The bottom line turns out that they told me they don’t have wheelchair acessable cabs and they flat out told me «we do not pick up disabled people in wheelchairs» I
I even had the concierge here at hilton call them and got the same thing. I have a card and a receipt from the nice guy that brought me to the hilton from airport. I can’t believe how rude and beligerant they were on the phone.
I will be contacting officials in Phoenix and Arizona to file complaints and hope that whatever licenses they have to operate are pulled.
NOT Veteran or Handicapped friendly company don’t call or use!
Any questions contact me I’m not happy at all to be treated this way.

Horrible service!!! I booked a cab online because I was on the phone, and promptly received a confirmation phone call. That’s where anything good I can say about this company stops.
They called to confirm at 4:03 and said it would be 15 – 20 minutes. With no sign of the cab at 4:41 I called to check the status and they said it would be another 10 – 15 minutes because of traffic. I do not live by any freeways so there is no reason a driver should be sitting in traffic.
They just now picked me up at 4:54, so I have 6 minutes to get to the bank before they close. Awesome. And there is no A/​C flow in the back seat on a triple digit day in Arizona.
Never using this company again.