Aaron Pools

Terrible! From the ridiculous wait time, to rhe lying, to the completely ignorant infant «repairperson» AVOID THIS CONPANY IF AT ALL PISSIBLE. Read my next review to hear how a pool company did it right.

I really want to like Aaron Pools. I’ve been with them for a long time but enough is enough. The quality of their cleaning and maintenance is shoddy and lazy in my opinion. I watched their techs stay for no more than 5 minutes. The bottom of my pool floor had visible dirt and the water was cloudy. There has been a lot of turnover in terms of their pool boys. With rare exception, most have been less than stellar. Their front office can be difficult to deal with. I can echo the experiences others have had with the manager and owner. I cannot recommend them.

These people are straight up fraudsters. They replied to the AG by sending a doctored quote, this time adding $ 76 for «freight», deducting the $ 65 they claim was never a security deposit, and then writing in a balance due of $ 11. This is crazy. Please beware of these people.

Absolutely the WORST customer service and LEAST professional business I’ve ever dealt with. Run the other way and spend your money elsewhere!!!
They installed a pool light at my home and it shattered less than 10 months later. When I called them to see if it was still under warranty, they advised that it was under warranty by the product manufacturer and gave me the name and number of the manufacturer to contact them. Very helpful.
I called the manufacturer and they agreed to replace the light. When the company they had contracted to install it for me came out, they said that it wasn’t even the correct brand of pool light. So, I had spent weeks working with the wrong manufacturer because of information provide by AARON POOLS — THE COMPANY THAT INSTALLED IT TO BEGIN WITH. I had to pay a service trip fee to the company that came out, which was money out of my pocket due to the incorrect information provided by AARON POOLS.
I contacted Aaron Pools to let them know about the error. The two people I spoke with — one person who worked in the office and another a manager — both got immediately defensive and started questioning my story, as if they didn’t believe me. The manager, Mike, told me that there is no way they would even know what brand of light they installed??? How is that even possible? Do they not keep records? Even so, if that WAS the case, someone from their office confidently advised me on what brand of light it was and how to contact that manufacturer. And she never ONCE said that she wasn’t sure if it was the correct information.
At the VERY least, I deserved an apology for getting incorrect information from an employee of the company. I have NEVER felt so disrespected or unappreciated as a customer. I have no idea how this company stays in business.

Absolutely the WORST pool company that I have EVER had to deal with. The customer service is horrible. After leaving many messages over the course of a few weeks I was only able to contact them when I called them AGAIN. I asked to speak with the actual pool tech who initially came to my house. The RUDE lady on the phone told me that she was more than capable to answer my questions — about a pump that SHE HAS NOT SEEN, and about a conversation I had with the tech THAT SHE DID NOT HEAR.
I was assigned to them by my home warranty company, and I will be filing a serious complaint with them and the BBB. I was told to take the cash out option from the warranty company for the part and then they would do the work and I could just pay them directly. After I received the cash out and called to schedule the appointment I was told that I need to replace the entire pool pump system and that would cost an additional $ 400 and that there was an electrical problem and that it would cost additional money as well.
I was then told that the salt cell that I need is no longer on the market, even though I was able to find them on Amazon. This is the reason that I am STILL trying to discuss my options with the tech who ACTUALLY SAW MY POOL AND THE PUMP.
If you don’t want to be scammed or jacked around with USE ANOTHER POOL COMPANY.

Aaron pools came to fix a home warranty repair on my pool. The service tech tried to sell me something not needed and then finished the job poorly after 2 weeks of waiting. No pressure gauge on filter they replaced, no access to empty my sand from my filter without a saw.
They took short cuts where they could and took the $ 250 paid by the warranty company (he told me what he was paid) and spent about 20 dollars of his time and less in parts to do what he called «the minimum amount required», but not as much as should have. Poor customer service and they look to do things as cheaply as possible, be careful. There are better Ahwatukee pool companies.

Terrible customer service skills!!! I had Aaron pools come out to my home to change a light bulb and the light has been falling out ever since. I called several times to report it and I finally got a hold of them and was told I would have someone out to fix it. Well that NEVER happened. I recently called since pool season is around the corner and they will NOT fix it because it’s been past 90days and it’s not in their notes that anyone was supposed to come out so not their problem because he doesn’t live at my house (his words). Mike (manager) and the receptionist have by far the worst customer service skills. I will never do business with them, nor recommend them to anyone. I was better off without a light. Call Barefoot pools of you want professionals!

Horrible customer service. AARON POOLS was «assigned» to my home warranty pool issue. I called them on a Thursday after receiving the work order # from my warranty company. They stated that they had 48 hours to call me and schedule a visit, and they would call me back. I FINALLY received a call from them the following Monday, 47 business hours from when I started the claim. They obviously don’t care about customer service. Don’t give them your business!

Do NOT use this company! They are so dishonest. The guy that services my pool weekly (NOT from Aaron Pools) tells me when my pool equipment isn’t working properly, so I can contact my warranty company and see if the repair will be covered. When my pool tech told me a I needed a new dome lid, I contacted Old Republic and the representative informed me she didn’t think it would be covered, but told me I should contact Aaron Pools and ask them. So I contacted the office manager at Aaron Pools and asked her if a dome lid would be covered under my warranty. She verified that it would not be covered, so I asked how much they would charge me if I had them come do it without involving the warranty company at all. She quoted me «between $ 130 and $ 150.» I had received one other quote for $ 152, so I said, «That sounds great» to avoid an additional phone call. I also asked her about monthly pool service and then scheduled the appointment. When the Aaron Pools tech showed up the next day, he was an hour early, so I wasn’t even home. I hurried home and was more than surprised that he showed up without the part that he was supposed to be replacing. He blamed the mishap on «miscommunication» and then left and got the part and later returned to install it. After he completed the work, he said the cost was $ 150, but that he didn’t have an invoice on him. A few weeks later, I got an invoice in the mail for $ 150. I called a few weeks later and paid it over the phone with a credit card. Then a month later (so now two months after the service was completed), I got a bill from Old Republic saying I owe an additional $ 65 for the service fee. I informed them it was a misunderstanding and that I already paid Aaron Pools directly what I owed them. I held on the line while they called Aaron Pools and the office manager flat out LIED to them. She told them she sent the tech to see what was wrong, that he figured out the part he needed and then returned to install it — claiming we owed $ 65 for the first visit and $ 150 for the second visit an hour later. So then I told Old Republic that I would call and refresh her memory of our conversation that I remembered word for word. The Aaron Pools office manager was very rude and defensive and told me I was wrong and that I owe the additional money. I learned that what I thought was an honest mistake was actually INTENTIONAL! Aaron Pools sent me an invoice and waited for me to pay i and then sent Old Republic an invoice for the same thing! I have learned my lesson… DON’T trust anyone! Get EVERYTHING in writing. Sadly, people with integrity are few and far between these days.

After a miserable experience with another pool company, our home warranty company decided to send Aaron Pools out for a second opinion. My husband and I were working at the time of the appointment so I had my mom head over to our home to speak to the tech while he was there. He couldn’t have been nicer. Alex was very kind and professional and told me that we didn’t deserve the treatment from the last company. The last company told us that they couldn’t replace our pump motor because our warranty company denied it which, in fact, they hadn’t. Alex told me that they will never deny the job while a tech is on-​site if it is obvious a repair/​replacement is needed. He had a rebuilt motor put in within about 30 minutes and our pump is running better than ever. He even told me that they’ll replace the motor, at no cost to us, if something happens to it in the future. I appreciate the great customer service and attention to our immediate needs.

Our warranty company sent out Aaron pools to do work on our pool filter on a house that we were in the process of selling. The repair man came while the buyers were at the property with their realtor. We told him that an email was sent to Aaron pools from the warranty co authorizing and outlining the work do be done. He said he never received any email from the warranty co… and started arguing with the buyers realtor which was the most unprofessional behavior imaginable. He stormed out of the house with the realtor following him and she said sorry that you didn’t receive the email I know we had sent it, and as he was starting his truck she saw printed email on his clipboard on the seat … He said oh yea it’s right here… and left .didn’t do any work. And they are trying to charge a 75 $ service fee. The next day his office called telling us we owe 75 $ and she was just as rude and unprofessional as he was. Terrible customer service … Wouldn’t use them ever.

I wish I could give Aaron pools a negative star rating because they don’t even deserve a 0. I called for a technician to look at my pool filter and when they came out they were very rude. Mike treated me like I was stupid and didn’t want to listen to anything I had to say. He was very combative and arrogant, not wanting to help me with my problem. He seemed very lazy and told me a bunch of different answers that didn’t make sense. It seemed like he was trying to get out of the work. When I called a different pool company they gave me an answer and fixed the problem right away. They told me it was an easy fix and Mike’s answers did not make sense.
And don’t even try to report a problem to the manager. They are even worse and more rude. She didn’t to listen to me or help me at all. This company needs major help in customer service and should be AVOIDED AT ALL COSTS!

I’ve been using Aaron Pools for several years. I’ve used them to replace my pool heater, repair a leaky pool pump, repair the floor cleaner valve assembly, pool timer, and replace the pool filter assembly. They were quick to repair/​replace the items and explained all of my options. I’ve not had any issues with the work performed by them.

I have dealt with this company twice now. Both times excellent service both on the phone and the repair person. He fixed the issue in no time. Excellent service!

my pool motor was out of warranty. Shasta was very expensive, double the service charge compared to Aaron’s. Stetson came over and inspected our problem. He was polite and professional. He fixed our issue and then said he noticed a small leak and would need to return later with a new part. An hour later he was back with Daniel. They took about a half hour and now everything works great. Total charge was $ 150.00. Eureka, I have found my pool company for life. You can trust this company. Ask for Stetsen. Thank you Stetsen and Daniel, great job.
Sincerely
Bob and Maria Atanasio

Stetson is the best pool tech!!! He came on time and fixed the problem within 15 minutes. Aaron pool is sent to me by the warranty company. But I always make sure I ask for him. He is extremely knowledgably and courteous. You can ask him anything, and he doesn’t mind you standing over his shoulder asking questions!

I could never recommend this company. Unfortunately for me I was assigned this company through my Fidelity Home warranty. The technician has zero customer service skills, and was very unfriendly to my wife. My issue is that my pool filter was leaking and he refused to investigate the reasons why. He immediately assumed that my filter was dirty with out even opening the filter to investigate. And you guessed it. he wanted to charge me $ 90 to fix. It gets worse from here, but I wont go into it here. This is actually my second time dealing with this company and both times have been horrible. Thank God my warranty company is bringing out a different company to service my problem. BEWARE of this company.

Great service!
Not sure where the negative reviews came from, but they have definitely stepped up their game.
My pool motor quit working and I was assigned to Aaron Pools through my home warranty company. Usually the warranty company contracted pool services have been miserable. This was a very welcome surprise. Stephanie was SUPER nice on the phone and contacted me within a few hours of placing the service request. My service was scheduled for the next working day… I had an emergency reschedule and again, Stephanie was AWESOME. She managed to get me scheduled for the next day, no problems. Service tech came while I was at work and now my pool is working great!
Everyone at Aaron Pools seems to have it down and they’re a company I will now consider calling when I need something done outside of warranty service. Hard to come by an excellent service like this!

The two technicians that came to my house were genius. They were kind and didn’t push any services. I learned a lot and would highly recommend them to anyone. I used a different pool company at first and this company actually knew what was wrong with my pool and the wiring. 5 Starts. Very very happy!

The sad thing is I actually asked for Aaron’s pools from my home warranty service, since they treated me so well a few years ago…
They were unable to accommodate my desire to be at the house, timewise so I reluctantly agreed to have them check my filter while I was at work. The tech was supposed to call me, and report what was found… but did not. The first call I got was from my home warranty company denying the claim.
The claim was denied because there was supposedly algae in my filter, (well gee isn’t that what a filter is supposed to do? remove algae and debris from the pool). Our entire pool water was emptied and replaced about a month ago, the pool was crystal clear and the filter was working beautifully until the night it burst.
The filter is probably 20 years old, and no longer manufactured, so parts are not made for it. I spent two hours going to pool companies this afternoon trying to understand, corroborate, or invalidate their statement.
Each company I walked into, told me that the pool filter ripped apart due to age. That algae would NOT cause the break in my filter.
When I called Aaron’s pools they would not allow me to talk to the tech, I opened the filter up to look at it and I was told that the grey tinge to the outside of my DE was algae. When I touched the grey, the outside flaked off and was white inside. I was told that the fins were crushed, they are not.
I Truly feel that Aaron pool’s just did not want to take the hit on the repair from AHS.
I have a filter that wear and tear finally got the best of, and under my warranty should have been replaced.