A & D Appliance Services

A&D came out to assist with a warranty repair for a my fridge. The tech was polite and showed up between the hours we were given (3 – 5) but showed up at about 440pm on a Friday with only one part in his truck. Without truly diagnosing the problem he replaced the part that he conveniently brought with him. I inquired about other issues that it could be and the one other thing would have taken some time to take apart and he didn’t have the part anyway. He then attempted to slide my fridge back into its place but it didn’t appear to fit… so he pushed… scooted it out… pushed…scooted it out… pushed…scooted it out… only to find that he had now scuffed up our newly refinished cabinets. BUT he didn’t say a word. It was pretty obvious too not just a tiny scratch. He then said that it could take about 24 hours for the fridge to start to work again he left. Shockingly the fix didn’t work and not we were out an entire weekend without a working fridge or freezer.
First thing Monday a call was made to A&D again for the tech to come out. They again gave us the 3−5pm slot because they needed to get the necessary parts. Tech came at just after 4pm and found that the freezer fan wasn’t working. It took all of about 10 minutes to take it apart only to find the fan blade had come loose which is why it wasn’t working in the first place. Guess he should have taken then 10 minutes and taken it apart in the first place huh?
He put it all back together and I made him wait until the unit had cooled about 5 – 10 degrees and it was now blowing cold air to the freezer and fridge.
After sliding it back into place and filling out more paperwork he was on his way. As we stepped back to take a look at it we noticed a series of about 5 small dents in our stainless steel freezer door all along the bottom.
NO we didn’t call the company to complain on the tech because we feel that karma is better this way. I did, however, feel it was necessary to review this on Unilocal because I know there are people out there who would have called and complained about what happened and then this poor guy would get in trouble. The tech was nice but lacked attention to detail.

Called A&D Appliance for a dishwasher repair last night and they were here the morning of the next day — that’s super fast response time. They fixed our latch and made a few adjustments and it was working again. They were really helpful and friendly as well. Prices seemed very fair. I would definitely recommend them to family and friends.

A CRIMINAL RIPOFF! DO NOT USE THIS COMPANY!
Do not use this company for any reason. We just had a brand new stove/​oven delivered, and we broke the glass top. (DOH!) We called Maytag, who referred us to this company.
The company told us it would be a flat fee of $ 50 and then the part fee for them to come out and fix it. We gave them the model # and serial #, and they were supposed to bring the part with them and install it.
Instead, he came out told us it was broken, and gave us a bid.
1^st, we knew it was broken. He didn’t come with the part. The ‘service’ fee to tell us it was broken was $ 70.
2^nd, the quote for the part was $ 542. Online, with expedited shipping, it is $ 182.
3^rd, we would have to pay an additional labor fee of $ 155.
What would have been $ 232 suddenly became $ 762.
As it were, all we have to do to fix it on our own is remove the top two screws, slide the top off, put the connections in place for the new top, slide it back, and put the two screws in. MAYBE 30 minutes of work.