Yogurtland

One star is too nice! We usually go to Yogurt Island (in same shopping area) however tonight we had dined a few doors down. I tried this place when it first opened and wasn’t impressed. However since dined nearby thought give it another try. However this will be our LAST time. The cashier walked outside when we walked in, it was filthy! The yogurt dispenser machines made me cringe they were just SO filthy! The fruit was squishy, gross! Lesson learned i dont care if dined nearby i will drive to other end of complex to our favorite, Yogurt Island!

Better selection and more flavors than the little one at the Mall, but still no comparison to the OC stores, especially their Dana Point location.
There’s also an issue with the temperature inside this store. Usually you walk in and it’s freezing, but over the last couple of visits it’s really warm, the sun hits the yogurt machines through the windows and the first part of the yogurt comes out MELTED!!! So you just have to waste product until you get the frozen part inside your cup. Last time we visited — and I m not sure if that is related to the temps inside the shop — the Madagascar Vanilla had a ‘funny’ taste to it.
We ll still visit the place though; kids love it. :)

Well I can easily rate the frozen yogurt 5 stars, (it is already perfect in taste) but I am writing a review simply because of the phenomenal customer service. The man who helped us was named Joel (shoutout to Joel). Not only did he give us the simple choice between pink and green spoons AND engage in friendly conversation, but I couldn’t help but notice after a certain machine wasn’t working properly, he immediately went to fix it — and fix it he did! This is easily my favorite Yogurtland experience because of these reasons.

I love the different types of flavors and toppings. They all look fresh and tasted awesome.
Staff was very friendly too
Great location to visit

Totally underwhelmed to say the least. Store layout is kinda funky but I can totally look past that for great Froyo, unfortunately they didn’t have that either. The product was kind of runny as soon as it came out of the machine, and in general their flavors were kind of blah and artificial tasting in my opinion. It didn’t help that we were totally being rushed out of the store at 940pm when it says that they are open until 10. I mean stacking the chairs and mopping the floor while we are trying to enjoy our treat, not good customer service in my opinion. I’ve been to most of the froyo shops in town and have had both better product and a better experience. I won’t be coming back.

I got free yogurt thanks to the reward program. I’m coming back. I recommend layering the yogurt with the toppings. It creates a tiered effect.

Everything was functional and they had great flavors and toppings. Place is very clean and very cold :)

So my response update is to this G W guy. Seems like there is a lot of other info missing to your story, it just doesn’t add up. But first let me start off with, they have those sample cups in that exact spot to actually PREVENT germs from being there. It is so they can keep an eye on the sample cups for anyone touching them and putting them back, or if they see someone sneezing or coughing. (which is why their spoons are facing towards them, and they hand them to you.
Second of all, i asked once before and they kindly explained to me how they throw out any that has been possibly contaminated, and they gladly gave me sample cups from the back.
Next if you saw someone brush up against the sample cups why don’t you be nice enough to just tell them so they can throw them away?
Another thing, If she wanted to put on gloves to hand you sample cups, what makes you think its ok to put your nasty hands in there? if she did pull away, i don’t blame her! and if i am correct, it is not an easy access to grab the ones in the back, you had to have knocked over a few things or jumped on the counter to try and grab them.
Oh and what makes you think they are related in any way??? Last i heard they have new owners, and it is not a family owned place, so ummm? where did you get your info?
And it is not uncommon to be friends with your coworkers. You must not know that though sense you’ve probably never made friends with anyone sense you seem like a sad angry person. I feel bad for you, your’e missing out on a great place with great workers, in a great location. I hope you delete your review.

Customer service is seriously lacking at this location. Poor attitudes both on the phone and in person. Save yourself the trip and visit the Menchie’s nearby instead! Cleaner restaurant and friendly service.

If I could give ZERO stars I would! Thee absolute WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!
I visited the store on Temecula Pkwy tonight, 2÷7÷15, guessing around 7 – 7:30 pm with my sister and niece. As I came in the store, I went to get some sample cups so we could taste the Peppermint Patty flavor but there were patrons blocking the tray of cups (which is inconveniently placed at check-​out for some odd reason). Patrons checking out have direct contact with these cups and I saw a man’s shirt brush up against the cups… gross!
With so much flu going around, I asked the female employee behind the counter for the cups on the other side close to her, explaining why. She TOLD ME NO!!! and that I had to use the ones set out where others had touched them. (I was literally speechless at her response!) Then another employee came up to the register and asked if there was a problem. When I told her (I thought she would save the day to be quite honest) she said plain as day, «Well let me just put on some gloves so I can hand them to you», in a really snide, snotty and mean way.
When I told her I didn’t appreciate her attitude and that it was rude and unnecessary, she continued to argue with me. As I reached to get a cup from the container in front of the other girl, she pulled it away from me, not allowing me to have one. I told her I was calling the owner to which she replied «GO AHEAD». I told my sister and niece that we were leaving and as we were exiting through the doors, one of the two girls yelled «SUCK IT» to me. (Mind you, there were other customers (and children) in the store watching this unbelievable event.) ARE YOU KIDDING ME THAT THIS JUST HAPPENED???
I have worked in the Customer Service industry for the largest corporation in our valley for over 30 years and have NEVER EVER provided any degree of this type of horrible and completely unacceptable customer service to anyone, nor would it ever occur to me to do so. Mainly because I want my customer to ALWAYS have a positive experience at any cost, but also because I enjoy BEING EMPLOYED!
I want a full apology and to see these two girls, (spoiled princess Facebook brats), terminated immediately. If this is what we have to look forward to from the youth of this generation for our customer service needs, we are ALL in a lot of trouble.
Go to the Murrieta Hot Springs location where they are always happy to see you and greet you with a smile AND A SAMPLE CUP OFFERING!!!
I’ll update this after I speak to the owner… It will be interesting to see how this is handled.
******Turns out that these brats are family friends/​relatives, so nothing will change… what a shame ******

Great options and choices on yogurt and toppings– 16 yogurt choices and at least 40 toppings choices– will have to come back

Unilocal says 10pm for closing. Their site says 10pm for closing. My husband and I show up at 9:44 pm and I noticed all the chairs were up and most items put away. When my husband asks if they are still open the lady says, «well… We were slow, so no.» Wtf? We just moved here from Las Vegas… Way to give a first impression to someone who is new to the neighborhood and eats froyo at least 3x a week. Good thing golden spoon was open

Good flavor choices and tastes delicious! Will definitely be going back. They even let us use an expired coupon :-)

Just ok, they have lots of favors tho and u can try them all. They have tons of toppings to choose from and u serve yourself, but it’s kinda pricy, they only have huge cups, and the place is like an ice box. We came at night and it’s a hot night but we had to eat in the car because we had to try and warm back up to eat something cold! Lol

You can’t go wrong here. They always have great new flavors that are better then the last. And as always very clean and the staff was friendly.

The layout of this place made my experience here just ok. It wasn’t even that crowded but because there were 10 chairs in the middle of the walkway made things a mess. The fro yo flavors weren’t that great either. The topping selections were pretty good but I’ve seen better. Since the tables inside were right next to the door and in the middle of everything I decided to sit outside because it was much more comfortable. Over all this place is just alright… Yogurt island is definitely a better choice.

I am really impressed with the consistent friendly service here. The employees here are always actively working (restocking, sweeping, cleaning).
Yogurtland has really great flavors. I love the coffee and pistachio. The water today was strawberry infused which is a nice touch.
This location is on 79 south by Home Depot. There is alot of outdoor seating for enjoying the warm summer nights.

MY FAVORITE YOGURT BAR!
I first head of it because of the nation free yogurt day they put on for everyone. It was so much fun and so nice to make memories like that. This shop has great service and employes i know I’ll always enjoy my visit when I come here! I love the great offers they are always doing so much fun! Great place to come and cheapest price in town!

My first impression was, «Bright, clean, interior and a friendly team to greet you at the door!»
Temecula has been needing a Yogurtland and so glad they are now here! On a hot day, this is the place to come for a happy and helpful team who will assist you with your yogurt creation. This Yogurtland always makes sure you get to try their new promotional flavors by offering you sample cups as you walk in the door. They offer 18 different flavors and a plethora of toppings to choose from. Fruits, chocolates, cereals, syrups, nuts, boba, mochi, and more, they offer every topping you can think of. The whole group or family can stop by for dessert and each person can get what they want with so many choices. The staff here is on it even on a busy night!
Don’t forget to download their mobile app for promotions, rewards, and to keep up with their latest flavors. They have different themes every couple months and are always developing new creative flavors so you’ll never be bored with the same thing. Their original tart loaded with fruits and granola is always my favorite for breakfast, lunch, or dessert!
The lasting impression? «They make each visit quick, friendly, and delicious!»

Meh. Not the best topping selection.
Bombarded instantly as I walked in with a loud voice «HI DO YOU NEED SAMPLE CUPS!»
Holy Molly. Can you give me some breathing room so I can check out the shop first?
Gave me a headache o. o…
It’s Yogurtland so of course their froyo product is delish and the right consistency but staff seemed too pushy and overbearing.
I appreciate being noticed, thanks.
I thought their fresh whipped cream thingy majig was neat. Although the nossel was crusted with old whipped cream & grossed me out. Makes me question their attentiveness to cleanliness.
Goodluck with Menchies opening across the street!
Let the games begin.