Victoria’s Secret

love this victoria secret the lady in the dressing room was so nice for i was there to find my size of bra n wich i liked most. she helped me so much n was very friendly she found the perfect fit for me. also brought me a few bras 2 try out was awesome i found the perfect bra n was so happy with my experience thank you so much to the helpful staff so friendly n awesome.

Worst VS store! Lines are ridiculous. Yesterday went to Escondido store & waited 5 minutes tops. Today went to Temecula to exchange one bra waited 25 minutes. The cashier couldn’t figure out how to do my return. She needed my license even though I had a receipt. Ran it through machine rang my items & it didn’t work so a new cashier had to start the entire process over. No wonder the lines are long! 35 minutes later !!! I could’ve gone back to Escondido!!! This is not the first time I’ve waited here forever! Super over this store!

First of all, all the cashiers at this store need to learn about customer service and stop acting fake and mean towards their customers. I witnessed a couple of incidents while I was waiting in line for like half an hour. I feel bad for all the customers that were treated so poorly. This Mexican girl cashier with medium shoulder length ombré hair was accusing her customer about using some rewards cards and questioned her where she got them from like she was a thief. It was unbelievable. I was shocked to see the way she was being treated.
Secondly, if I received a coupon booklet from your corporate office and why wouldn’t I be able to use it along with the sales you have going on? Is it coming out of your paycheck?
Finally, it was like a war zone here during the holiday season. The sales floor is a complete mess! Everything was so unorganized and it was hard to find anything. It’s clearly the management doesn’t care about their job. The sales associates are poorly trained and have no clues about their own products and promotions.
I will avoid this VS and do my business somewhere else.

I usually shop online because this VS store doesn’t seem to have a very good selection but a few days I stopped in since I was already at the mall. Associate on the floor aren’t very friendly at all. As I was looking around I had one lady turn around and with a attitude say «are you looking for something» sorry lady I’m just looking around the store seeing what I like. Then I go to try 2 items on I only ended up getting 1 of the 2 the dressing room girl seemed annoying that I didn’t want both of the items I tried on. I really wish the people here were a lot more helpful and friendlier

I have been a loyal Victoria’s Secret shopper for years both on line and in the Temecula store. While I the girls that usually work in the store are very nice, on more than one occasion I have not been helped, mostly due to a lack of product knowledge etc. Today I had an experience that set me over the edge and I must warn shoppers who plan on trying to shop at this store! A month ago I had made a large purchase which entitled me to a free pair of panties, nice right? No, not nice because after trying to find the right size or me and being ruffled because the line was past the first room, the sales girl that rang me up, just grabbed the right size from the other associate that had run to get them & stuffed them in my bag thanking me and sending me on my way! When I got home the security ink tag was still on the panties. Today I took my receipt and the panties to the store only to be accused of not purchasing them and having them be taken away because the poorly trained girl who had previously checked me out never rang the panties up! So now I have no panties and have been wrongly accused! The manager wouldn’t even come out herself but made a poor sales girl do her job! When I told the girl that it was all associate error and that I shouldn’t be accused or have to give the underwear back the sales girl just shrugged her shoulders and said «sorry». Such poor customer service; it was clear that these were the «free panties» that they were giving out and also clear that I had paid more than enough to have qualified for them in the 1^st place. I will not be back and encourage other to thin twice before shopping here. I will try and contact the company as this poor excuse for a manager needs to spend a lot more time learning and teaching product knowledge and customer service.

I am so sick and tired of these stores not having my size!!! I’m a 38D and love the bombshell. Can a girl with big tits please shop in ur store and not only online??? They always have a drawer labeled my size but everyone says it’s only avail on line! WTF

OMG management is ridiculous! I don’t know her name but it’s the blonde girl. I shop here at least 2 times a month, and for whatever reason this lady is a beast! (In the bad way). I get stuck with her almost every time I’m in there I can’t stand it. I would rather wait in the crazy line than have to let her check me out! She is very mean and soooo very rude to me every time!!! She has a fake and mean, attitude. I went to the riverside mall VS and they were running around to help me find what I was looking for and they even took the sensor off my pants that the beast lady left on from my day before when she checked me out.
I would avoid her at check out!

This store has such bad check out service it’s unreal I’ll shop somewhere else for better quality and better prices and faster service

Ok, so my store did not have what I wanted. I was in Temecula for the day and decided to check the Temecula store. Wow! This store was amazing. The cute little girl (think her name was Natasha or something like that). Russian name Hispanic girl. We immediately made a connection, I don’t normally get this kind of service anywhere. I went with all her suggestions, I was amazed because we don’t have the same body type. She told me she has a sister with similar style to me. She was right on the money!
Worth the drive to Temecula.
I will be back soon!

I really hope this message gets back to the staff, your store runs horribly!!! I swear each time I go in the line is crazy long, never less than a 20 minute wait and every staff member is 16 and equip to deal with women! Very bad store, avoid at all cost

I love Victoria Secret! I’m a Black Card Holder so that should tell you something! This store is very clean and organized! The girls are all sweet too. Today Shannon helped me and she got me a DEAL, I had to share! I got 3 bras for $ 60! That’s $ 20 a bra! If you know VS you know that’s a steal!
My only thought here is I wish they had more Sales Associates that are plus sizes. It’s a little Superficial if you ask me.
My daughter has lost 21 lbs as of today and when I brought her here today, they never have her size in bras and we have to order online. I feel this would make girls like my daughter more confident in shopping her.

I went in today and got a lot of good deals because of their semi annual sale. A lot of stuff was already gone so it was hard finding my size in things. It took me about 20 minutes standing in the huge line to finally get to the register. Not a big deal or anything. I understand it’s because of the sale. Anyways, I get to the register and I go to use my coupon but she tells me it doesn’t work with the type of bra I was getting. I was bummed and told her to just take it off my order. If I couldn’t use my coupon what was the point? :/​She told me to hang on and asked her manager real quick and she told her that they could honor it for me. So awesome!

This was my first time into this location, my experience was okay. Girls working both areas were nice and helped up with what was on the floor but when it came to asking about items that were online and seeing if they had them in store they were no help what so ever, it took us asking 4 different girls to check the back before one finally did and guess what we were told what they didn’t have they did. Being as I work in customer service this location was lacking. They did have a large selection of clearance, store was very nice and clean. Might go back just to see if it was a bad day.

How rude can the stock manager possibly be ??? I just moved here and looking for a job. I asked customer service if anyone in the mall was hiring they were so nice handed me a sheet with all places hiring in the mall. Next to each store it said what is required next to each job and next to Victoria secret it says NO EXPERIENCE NEEDED. So I went it with my application and resume and the stock manager was so rude and told me it required experience and I told her she might want to update the job listing then because it clearly says on the paper no experience needed! She told me it was?

This store is a complete, excuse my French, shit show. I normally shop PINK and when I went in today I was so excited to get my little 5 for 27 undie deal. Little did I know it was going to take me 28 383 838 828 495 hours to look for 5 decent pieces. EVERYTHING WAS A MESS. Every drawer I opened had at least 5 crumpled balls of probably 6 undies put together. I had to shake each individual clump to even see what the hell the Undie looked like. For paying so damn much for anything you would think their store would be organized enough to see what you’re paying for without the hassle of working for it to get a clearer picture. I literally felt like I was in a thrift store war trying to look through garbage bags for one specific item. This store needs help BAD. Sloppy work. Very displeased.

I have never had a problem with Victoria’s Secret before other than today. I generally think they have steep prices, for instance their yoga pants for $ 50+, really? Anyways, I was in today because I had my bridal shower this past weekend and one of my friends gave me 3 pairs of undies that were a size to small and not really my style. She included a gift receipt so I wasn’t worried about getting a store credit for some other type of undies I would wear. I so got a $ 30 gift card also, so I figured I would use that as well. Victoria secret is always sending out nice coupons in the mail for free undies and $ off of a bra and I had just gotten that in the mail. One of the coupons was if I spent $ 75 I got a free tote! Totally awesome, I thought! I walk into the store and I tell an associate that I need to exchange some underwear and get a different style and size but I would like to know how much money I have to work with. She asks the manager on duty and the manager replied «Those are (3) for $ 33 so you will have $ 33.» Awesome so I have about $ 63 with my exchange and gift card that I can use and then spend a little more and get the free tote, YOU WOULD THINK! Upon checkout I have my free undies from a coupon in the mail (also on the panties coupon is $ 10 off a bra), some different types of underwear and 2 bras, total should come out a little over $ 75.00. While doing the return, first they tell me I don’t have the right gift receipt. Yes I do because I only received 2 Victoria secret gifts, the underwear I’m exchanging and the gift card. There was nothing they could do and they only can give me $ 6.50 per pair of underwear?!? They were the brand new style and not the normal «5 for $ 27» deals you can get! I go along with it since there is «nothing they can do». Then there is another coupon I have for their brand new style bra (multi way bra). It is $ 35.00 with purchase of another bra, lucky me I’m purchasing another bra so I’m going to get it for $ 35.00 and if you read the back of that coupon, it states «…CAN be combined with free panty $ 10 off a bra, free getaway bag and angel reward offers.» And the woman in the dressing room told me I can use $ 10 off on the bra as well. So when I prompt the lady checking me out that I get $ 10 off the bra, she states that she can’t do that, I won’t be able to use the $ 10 off on the $ 35.00 multi way bra. I stared at her so confused about why and she had nothing to say and walked back to start doing my return on undies. After that, I just wanted to get out of the store, so frustrated I spent at least an hour & half in the store, told her to take both bras or of my order. Half way through my checking out process, the lady that was starting with me left and I got a total new girl. They do not comply by what their coupons say and I honestly will never spend another dime out of my pocket to purchase anything from that store. It’s a bait and switch. They send out their coupons and the you try to use them, but once at the register you can’t even use them. I attached a picture of the coupon to this review. Please beware if you go in there, they will NOT let you use the coupons as they should be able to be used.

I always come here and buy random items that i want. I don’t always get the helped that i needed. Some staff were nice, others are just i guess doesn’t care about their customer. If you don’t like what you’re doing better just quit. Simple as that.

Love this store. I’m always at this store and the staff is very helpful and great. Their customer service is the best this is why I’m a regular.

The store was very clean and smelled good inside. There were plenty of choices in plenty of sizes. The store size has expanded since the last time I was there. They have added on a Pink section and now you need to go to the back of the store to get to the beauty section with the lotions, sprays and perfumes. I liked when there was a separate beauty department towards the front of the store.

Never. Again.
I went into this location to buy several bras and underwear — I was really looking to spend a great deal on some quality merchandise and VS never disappoints. However, this location is AWFUL.
First, if «Maritza» yelled «MY NAME IS MARITZA!!!» one more time, I was going to tear my hair out. Secondly, I asked her for help in locating a specific bra in my size. They didn’t have it, so she suggested a larger size (um, really?). I needed MY size, not a bigger size! (though, I certainly WISH!). She suggested a different bra and I told her I didn’t like it, which for some reason, offended her.
When I finally found some items that I liked, I got in line. They had only two cashiers for a line that had at least 12 customers. After waiting 15+ minutes, I put the merchandise back and walked out. I don’t plan to go back to that particular location.