Turner’s Outdoorsman

Put a $ 300 deposit down on a gun on June 5^th. As of June 26^th they can’t seem to find it. Mind you I have done my background check and paid my fees. «It is in transport from our warehouse.» They keep telling me the same thing. Someone is lying. Do not trust Turners. They are the Walmart of gun stores. All talk.

Never again will I buy a firearm here. The staff is very antisocial and rude. I bought a glock 22 I wanted the 4^th generation version, instead, they ordered me the 3^rd generation. The employee was making me feel rushed to sign off the paper work, so I didn’t happen to notice. As a result, I own a 3^rd gen instead of the 4^th gen glock22, which I truly wanted. Thanks a lot turners for your the inconvenience!

Been here a few times, purchased my first Glock from this location, couldn’t be happier. Matt, Tyler and Levi are always a pleasure to deal with. I’ve since purchased two other fire arms from this store.

Levi, mario, lee, taylor you guys are awesome!!! Love this place! They have the best guns in town! Buy your stuff here these guys been taking care of my gun needs!

Very rude young gun salesman named Matt. I went in to buy my husband a glock for Valentine’s Day, not only did he make me feel like I was wasting his time, but he didn’t hand me my drivers license, he just tossed it on the counter. Too bad I really liked this store but I’m not going where I feel uncomfortable.

Far better customer service than faith armory for sure. Faith armory is run by a bunch of idiots and snobs. I personally would recommend people to check out turners or brass n bass instead.
Adam and Hayden were wonderful gentlemen. Funny and fun to work with in searching for my first handgun.
I don’t think they have an FFL though.

Everything other than guns is overpriced. You can find anything you’re looking for to include ammo cheaper online or at the other gun stores in the area. When items are on sale, then they are comparable but slightly more than the other stores or online but they don’t offer any sort of discount on top of the sales price. So for military discount if what you’re trying to buy is on sale, you’re paying the same price as the next Joe. I’ll probably never come back here again because I can order ammo in bulk online or go down the road to Faith Armory. 2 stars for at least offering a military discount.

Had the displeasure of working with the Assistant Store Manager. He was very blasé about helping me. I was looking for an item they didn’t have in stock and he asked if I would like to put a deposit. Sure, no problem, right? Wrong. He couldn’t quote an expected time of arrival for the item. I offered to leave my name and number for him to call me if he got the item in or an idea of when he would get the item in. The guy told me «Honestly, I’m the assistant store manager and I have a lot on my plate, I’d just lose your number.» Seriously? This guy is SO BUSY that he was talking about how dead it was and that he was going to leave early and head to Lake Skinner. This guy needs to be fired. I could only imagine the amount of clients this ass loses Turner.

So a few months back, I decided to go shopping for my first rifle. I went to ammo brothers, bass pro and a few hole in the wall gun stores before I ended up at turners. The other places I went to either didn’t know anything about the guns or they were to lazy to answer my questions. I’m pleased to say it was not like this at turners. I went in and picked up my first shotgun and then a month later got a rifle from them. Their prices aren’t all that different from their competitors, but because of their exceptional customer service and knowledgable employees, i will only be purchasing from them.

By far the worst customer service I have ever encountered. I left my house which is approximately 15 minutes away and call to inquire about a certain magazine for a new pistol I had purchased. I was placed on hold and finally hung up when I pulled into store parking lot. I ended up not buying ammo or anything for that matter as there was 15 people waiting in line on one register. I purchased them all down the street at Faith Armory went to lunch and called back only to spend another 10 minutes on hold.

The service is very slow. Try to go in the morning and maybe you might get out of there in less than an hour rather than over 2 hours. Ten days after filling out the required paperwork it still takes way too long to finish the transaction. Then they could not find the scope. Then they wa
nted you to pay for it again. They have three terminals to handle 10 – 15 customers so you wait.

Today my grade is one star. I understand that there are peaks and valleys with customer numbers. There must be a way that the management can allocate some people to help customers that aren’t purchasing a firearm, and only need accessories. How about putting more stuff reachable without having to have it pulled from the wall by a salesperson-​just like the fishing lures. I just want to look at a few accessories and can either buy, order, or walk. I pulled a number, and have 20 people in front of me, with most/​all having to do a DROS. How about one person for the optics, sights, etc. my other option is the Internet. I’d rather buy local.

Unfortunately had a bad experience at this turners this time. I was here earlier in the day to show a friend some options on purchasing 2 rifles. I pointed out what we’re good options and then left him to fill out his paperwork. While I was there I saw a gun I’ve been wanting but never looked at, a ruger precision rifle. The place was busy and I didn’t have the time to wait and see it. I came back after work and took a number. I waited around 30 minutes until they called my number. I get called and ask for the ruger. She then says that they are back ordered and it may take 2 weeks to maybe over a year before they come in stock. Not the first time I’ve heard of this. So I say I’ll just put my deposit and wait, I might as well. She then talks to possibly the manager, and he says they aren’t even taking deposits for that particular rifle anymore. With a look of disgust I say «So I wasted all this time? So it’s on display, front row, with a price tag on it, but it’s not FOR SALE. Sounds like it shouldn’t be on display then.» He shrugs his shoulders and goes back to his customer. I asked the lady helping me «Why is it even up there on the shelf then?». She replied «I don’t know, maybe for people to look at»
Honestly I’ll be back for certain items because I work around the corner, but I won’t be happy about it.
If it’s not for sale, not even deposit for waitlist, it shouldn’t even be on display with a tag on it for sale. Its like having a bunch of AR-​15s on display with $ 99 tags on them. But wait, «those aren’t for sale»

They have a big variety of guns, ammunition, camping equipment and fishing supplies! Customer service is Great

You can buy guns in a lot of places in Temecula and in Southern California, but you’ll never find people that really know their stuff, from nuts to bolts ins and outs these people are simply the best. There are some places that act like they are doing you a favor by doing business with them, completely the opposite here. Totally helpful… Well done!

Came here for a transfer and Mike E was very nice and got the paper work done for us. He was very cool and made the process go fast.
As for the the store they do carry a very large selection of guns, ar, riffles etc and accessories. They also have very good deals advertised that keeps them going strong.
My reason for the 4 star rating is because the pick up process is ridiculous and takes way too long compared to my experience anywhere else.

Have been here several times for some sale items they had. Compared to the other couple of Turner’s that I’ve been to, this one is full of delightful people. If you have stupid questions you don’t get judged (at least in front of your face) and they try to take their time with informing customers. I’ve been to the other local gun stores (Faith, Steelwater, Bass & Brass, etc) and didn’t feel invited or welcomed by any.
It’s hard to beat Turner’s because they always have sales and the customer service at this location is phantasmagory.
People that I’ve dealt with that are awesome:
–Kayla
–Mike
–Chris
–Ashley
You guys have my business!

Came in to look for an oddball mag (7.62×39 for an AR15) and to pick up the new glock g43 (if they had one). Pulled my number like any other time to wait my turn in line and ended up getting skipped 3 times because one employee chose to help out who Id assume, be his friends.
Everyone’s really friendly… Just sucked. They lost my money that day to Faith Armory

Came in here with my family so my husband could take a look around. We were very warmly welcomed into the store. The customer service was fantastic, everyone was very patient with our questions and our young daughters laughing and occasionally calling our random words in the store. The manager was very nice, he even complimented my girls on their patience while my husband did his shopping. Their prices are very fair and they offered a nice little discount on the display models because they were the only ones available.
We were very pleased with their service and selection and will definitely be returning!

I stopped here to meet a San Diego-​based customer of mine for a mid-​point private party transfer. This is probably the largest Turner’s location that I’ve been inside so far, it’s *much* larger than the one in Pasadena.
Parking spaces are quite ample outside. The ladies working the cash registers were very nice to deal with. The store has the usual large selection of goods that all Turner’s locations seem to be stocked with.
The majority of our interactions were with the store’s hunting department manager (Adam), and also (to a lesser extent) the store manager. Not a whole lot of emotional labor from these gentlemen, but I will say that they were both extremely polite and professional.
I should also note that I didn’t detect the wretched look or attitude of «uggh, you guys are here for a PPT!!! I wish you’d GTFO!!!» from them, which I’ve unfortunately encountered at quite a few other gunshops in my time. Thankfully, the staff at *this* location seems to grasp the concept that I may actually come back here later on to buy something from them if they can resist the temptation to treat me like a leper.
As a bonus, Adam efficiently knocked out the PPT in record time … I think we were in and out after maybe 30 minutes, which is quite good for a Turner’s (it seems to usually take about an hour or more at the Turner’s in Pasadena).
All things considered, this Turner’s location seems to be a pretty solid shop, and you would be well-​advised to check it out if you are in the area, and looking to enhance your capabilities for self-​preservation.