Temecula Valley Primary Care Physicians

I have been going to this office for over 10 years now. If you want to feel extra special and be always happily greeted than go somewhere else.
BUT… If you call and want to get in right away and have your referrals done right away and get your results right away then this is the place for you. The staff is not the friendliest but they get things done fast. That’s what matters to me.
Dr Zebrack is a get to the point Dr. and gets you in and out.
Michael, the PA is a great listener and goes over everything and all your questions. A few years ago I had a fungal ear infection for a month because even the ENT couldn’t figure it out. Michael finally sent it to the lab and took care of it. He goes above and beyond to get it taken care of.
That’s why I go here. I love that 90% of the time they get you in same day!

I’ve been a patient here for a while now. Michael is my favorite provider, followed by Dr. Wise and Dr. Zebrack. If you want a talkative and informative provider, see Michael. If you want a humorous and thorough doctor, see Wise. If you want a to-​the –point and short and sweet doctor, see Zebrack. Liberty, the nurse is also wonderful. The only problem I have is with some of the administrative staff. Some are really helpful, while others can’t wait to be done with you and make you feel like a burden both in person and on the phone. It’s a hit and miss really.

I should have listened to my husband and Unilocaled this place before accepting them as my primary office. I was recommended here by Tricare so I was like okay whatever. I’ve never had a bad experience with a doctor before. I mean I thought when you went into this profession it was because you wanted to help people and be around people.
Anyway so I walked into the office thinking I had been assigned to Dr. Martha Nemer, false. I guess she wasn’t available to the woman at the front desk sent me in to see Dr. David Zebrack.
Let me back-​track for a second… when I walked in I wasn’t greeted, there were about 6 – 8 women behind the front desk and not one of them looked up from their conversations with each other or whatever they were doing. I walked up to the desk with my stroller and said, «Excuse me?» wait…“Excuse me?“
A little louder… one of the women turn around, «What are you here for?»
Me: «Hi I’m a new patient and I have an appointment at 11.»
Woman: «Sign number 11.» and pointed me to the other side of the front desk
I was confused at first until another woman held up a clipboard towards me. I signed in and gave them my ID and insurance cards. Waited… for about 10 minutes? Not too bad, but then she sent me back to Dr. Zebrack and I was like, «That’s not who I was assigned to, I requested a female Dr.» and they proceeded to tell me he was the only doctor here. So I went and had my vitals taken by his nurse (who was very sweet). I waited for him for a while and when he finally came back he eyeballed my two babies up and down with this look on his face like, ‘Oh lord she brought her kids…’ but anyway, he didn’t even greet me when he walked in. Just sat down and said, «I’m Dr. Zebrack, why are you here today?» And I told him my concerns and he said, «But you don’t really have any health problems it looks like.» (Smoking, Alcohol, High Blood Pressure… Whatever…” and I said, «No…» and told him what I was thinking I needed and he kept brushing me off refusing to really hear what I had to say about my concerns with my current prescriptions. He just told me to have my pharmacy call him so he could refill my prescription.
As he was walking out, «When’s the last time you had your flu shot?»
I pointed to my daughter and said, «I think right before she was born…»
And he was like, «Well it’s a new season, I’ll send in my assistant to give it to you.»
I was like «Uhm.okay?»
I don’t know, it was just a really bad experience. I felt rushed, like I was wasting his time for forcing him to be at the office to see me or something. He was not warm or welcoming (neither was anyone in the office with the exception of the nurse who took my vitals.) I mean really, I was just uncomfortable and couldn’t wait to leave. I literally sat in my car and started crying after I walked out of the office because of how uncomfortable he made me feel.
And cherry on top of the sundae? He stepped on my daughter’s foot (while she was standing holding onto her stroller) and just said, «Whoops.» No apology or anything. I mean, why is he a doctor? Honestly? Because he obviously doesn’t like people… I really hated it here and will be switching doctors ASAP.

Very unpleasant experience.
I rarely feel compelled to write a review but I don’t feel like people should get away with being so unprofessional and excpect to continue to get business. After reading other reviews I am convinced it was not just me being sensitive.
I walked in and was never greeted. I had to grab someone’s attention. (there were six women sitting in front of me gossiping) I was rudely asked if I had an appointment, I did and she seemed bummed because now she had to actually help me. Fine. .
The nurse who called my name barely spoke up and said my name in a tone as if she was burdened for having to do something. She then did not greet me, ask how I was doing, or even say «follow me». She just started walking expecting me to follow. She looked at the scale and looked at me. Still not one word. I felt like I had to give her some kind of sign of how uncomfortable she was making me so I asked how she was doing. «Umm I’m alright, you? «she seemed obligated to ask me how I was doing. Her small talk was awkward and disingenuous. She then flagged me in a room again no vocal cues just a wave. She asked me what was wrong then said «K, he will be in» and closed the door. OK.
Sometimes a staff has an off day but I have a feeling this is a norm for them. I have been to places that have less than perfect staff but its worth it if the doctor seems personable. This however was not the case. He was short. Cut me off at one point and pushed all of my issues to specialist. so I guess he writes penicillin scripts and that’s it. When I left I felt I had accomplished nothing. He directed me to the front where the staff had no idea what I needed and were still very curt. They did not give me any instruction on what was needed next. I really hate when people in customer service positions act as if you should know how things are done and talk down to you because you are asking them to do THEIR JOBS! Rarely am I glad to be sent somewhere else to complete lab work but I’m not sure I would have been comfortable with one of these nurses taking a stab at me with a needle. So kudos for outsourcing I guess.
When I got to the place to take my blood even they seemed confused on how I managed to make it out of the doctors office without the proper paperwork which I asked the nurse twice if I needed!
All in all taking a few lessons in common courtesy can go a long way. I work with people every day and I can not imagine expecting to go home employed treating them that way.

This is the WORST place I have ever experienced. This is supposed to be a professional environment… yet I was greeted with…“what we doing?” Not even a hello… how may we help you. Next there was nothing but short and rude treatment from the front desk staff. I also had the privilege of hearing their latest gossip… all the while they were eating in plain view! They also spoke of a client as he left saying, «he was so annoying.» WOW can we get some real front desk staff up there who understand what working in an professional environment means?
But it didn’t stop there… the medical assistant was impatient and seemed to be in such a hurry that a proper greeting was too much for her to handle.
The doctor came in… no introduction… did not even acknowledge me as a human being. I sat there uncomfortable and ready to just get out of there. When we were done… he got up and said were done… any questions? He started to walk out. He didn’t even have the bedside manner to thank me or even DIRECT ME OUT OF THE ROOM!!!
I will never go back there and will only speak of my negative experience to others.
Maybe Dr. Zebrack (had to look him up on the website) needs to think of another profession because he lacks the compassion one should have in that environment.

Dr. Zebrack is a high quality Doctor. He is easy to talk to and takes your health seriously. I can say that in my case that he helped me make better choices in my eating habits and now I am healthier. Dr. Zebrack also is a very humble man and he does a lot for the community and was Chief of Staff at our local hospital. I highly recommend this doctor.
Lee G.

The doctor was the worst doctor I’ve ever experienced. Employees are great. That is all!

So grateful to have Dr. Wise as my Grandpa’s Doctor. He has been so helpful throughout these hospital stays, and treating him. I HIGHLY recommend Dr. Wise, and/​or this practice.