Ross Dress for Less

This Ross has bad customer service. Just the way they talk to you is rude. In person at the store and even over the phone. I was there yesterday and bought quite a few items and as I was checking out the cashier told me «take off those hangers while I ring you up because you bought so much stuff». I really don’t have an issue with helping but maybe she could have asked nicer rather than tell me to do it. Last time I checked I wasn’t employed by Ross. Today I called to ask about an item I purchased and wanted to return. Vanessa answered the phone and after placing me on hold three times got back on the phone and said they were too busy and to call back in five minutes so they can get their check out lines down. Apparently at this store you’re only a customer if you’re in the store.

Nice selection and the staff is friendly. It is also cleaner than your average Ross. The area is all new which makes you feel safe and makes everything nice.

I’m giving this Ross a 3.5 because obviously the prices are great and they have a decent selection of stuff. I used to go here a lot back in the day but then I realized that I could shop at Macy’s because they always have a sale. So I didn’t come here that much because of Macy’s but every once in a while I’ll come back and see what they have.
I’ve never had any problems with the clothing or the employees. I always made it a point to check everything I bought for any type of loose threads or holes. So the store may be a bit of a mess like some Ross but it’s not that bad.

In comparison to the other Ross locations this one is top notch. The employees are always very nice and the store shelves and merchandise are nearly always neat and easy sorting through.
I’ve found some serious bargains in this store and I look here first before the larger super store a few doors down.

I’m just going to save myself the hassle of writing a long story. To sum it up, management here is a joke. Part of being a manager is having the courage to make decisions. Some decisions are obvious when pursuing customer satisfaction. Sadly disappointed to say the least with these «managers». Minimum wage, minimum service at its finest.

Wow, where do I start? This is one of the worst stores I’ve ever been and it’s do to the horrible management. The manager has been there for 20 years and I don’t know how the hell she’s still there? Very unpleasant dirty person.

Me and my friend went here tonight to get her a few new outfits for work, which by the time we were done making through all the isles had about 100 items in our cart, once it was time to make our way to the fitting room we were greeted by the nicest lady ever, her name was Daphne. Our cart was a mess, and she helped us pick and choose which items for my friend to bring in and let us know there was a limit of 8 but she can switch them out. I had so many clothes thrown all over the cart and trying to organize all of them to make It easier for my friend when she switched out an outfit and Daphne was even helping me with that. she was so attentive and so patient, also even was giving my friend advice on how the clothes looked on her! (which made me friend feel very happy because it was an honest opinion) Daphne was doing all of this while still working so hard and multi tasking doing some other things as well. She is probably the nicest employee at a retail store I have ever met. I’ve never been to this Ross location before due to me living in A different city, but I would definitely make the drive to go back just to have the customer service Daphne offered to me and my friend. She was very personable and very easy to get along with. Me and my friend thank her so much for all of her help tonight and even though we had a million items in out cart, that took hours to try on she remained patient and helpful throughout the whole process. We WILL be back to visit, and by the way, my friend can’t wait to wear her new wardrobe :) thanks for all your help & input Daphne !!!

This is one of my favorite places to shop I’ve been coming here for years. The prices are unbeatable ! I’ve always had good service as well. The only thing I have to complain about is the dressing room doors. Today I walked in on three people and was walked in on at least twice due to the doors locks which are just Terrible I feel like they are just magnets. There is no door handle or hanger so you can place your card on so you That can see that the room is occupied. I honestly would feel so much more comfortable knowing I’m not going to get walked in on while I’m not decent, I also don’t think others would like to be walked in on or walk in on people. It’s quite awkward. I HOPE ONE DAY THEY INVEST IN BETTER LOCKS ON THE DOORS. Nothing fancy just more reliable.

I am giving this place a 5 star rating simply because of their AMAZING customer service. I went in last week pretty late since they started their holiday hours and I purchased over $ 200 worth of merchandise. When I went to pay with my credit card, it declined, so I preceded with purchasing with my debit card (which wasn’t supposed to be used for Christmas budget), but I figured I purchase it and figure out why my credit card was declined later. I decided to sit in my car in front of the Ross and call my bank, they informed me they thought it was fraudulent since my residency is in Santa Clarita and it was a larger purchase. The representative tell me to go ahead a re-​process the card. So I figured while I am there I’ll walk back in return everything and re-​process it with my credit card.
The office staff was soooo accommodating and acted like it didn’t bother them. I knew it was going to be a lot of work to return everything but it wasn’t until I realized the the Ross representative, Marcia was manually inputting all the numbers that I felt horrible. I apologized repeatedly and she was so nice and told me not to worry that it wasn’t a big deal.
THEN… she does ALL that and manually enters the number to re-​purchase the items and BOOM, it declines again!!! By this time I’m mortified and instead of telling me that it didn’t work and have me leave, she tells me to call my bank while she waits. What a wonderful employee!!!
sooooo 10 minutes later it finally works but not after a wonderful staff of getting me a chair to sit while I waited on the phone with MY bank and her allowing me the opportunity to call my bank.
If that’s not customer service, then I don’t know what is!
For how low their prices are and a wonderful staff, I’d recommend coming to this location 100 times over.

There are 7 different women up front and one security guard. I am the only person in the check out line. It looks like there is one register open, who is taking returns only it seems… I guess you dont want to take my purchase? I stood in line for several minutes and watched the 6 other employees converse with eachother, while the return line saw 3 different customers. If you won’t acknowledge me, I will not be a patron. I set down my items and left. Thanks for nothing! I guess ill go next door to Marshalls!

Love this store. Sometimes it’s a lot of work to look for what you like, but still the best prices on clothes and household items.
I have found kitchen gadgets cheaper at Ross than even at Walmart. Just picked up Nautica Towels for $ 4.99 each.
Great place to save money.

You never know what you’ll find: come by this store & and everything has a good price & quality. I’ve bought so much from here that’s saved me money. The clothes are a great deal!

I love shopping and no doubt there’s a good deal to be had here. But EVERY time I walk into this store there’s 2 registers open and 20 people in line. I usually walk right back out ~ couple of times I shopped and gave the line time to dwindle down to 10 people waiting. I just don’t understand the management here ~ you’re losing customers by not having enough open check out lines. There’s a reason you have like 10 registers ~ if you used just half of them I would be in every other day!

You have to go often to find really good deals (meaning markdowns that are NOT broken/​damaged/​irregular). The store is constantly disorganized/​messy. Also the staff could be a bit more friendly. I’d rather go next door to Marshall’s almost any day.

I was actually able to find several Abboud and Boss dress shirts here. While the items weren’t from the signature line, they do retail for $ 70-​$ 90 respectively. So to score them at $ 20 is a coup in my opinion. I would never buy pants here. Maybe the occasional necktie or 3-​pack of dress socks.
Stay away from purchasing any soap pumps, they more than likely will not work. Don’t buy shoes or «artwork» here either. You can get better deals on better quality pieces at artwalks in or around your town. Do buy knick-​knack faux furniture pieces like storage chests or end tables here. It looks finished and pricey but it isn’t.
I did see a D & G wrist-​watch here selling for $ 115. When I looked online for its retail value, the cost was $ 295. I went back to make the purchase and it was gone. My one and only L here.
If you know what you’re looking for and you have the patience to walk out of stores and not buy anything, then come here. I’ve swung and missed enough times, but when you do come up, it’s a pretty rewarding experience.
You never know.