Promenade Auto Spa

Great experience here. Saw a few negative postings but I’m glad I ignored them realizing most people use Unilocal to just bitch…
I will return and recommend them to anyone!

Last time I visited, items went missing in my car. The manager on duty gave me a card with a free full detail.
If I could give ZERO STARS I WOULD.
I decide two months later to give it another shot. I had been there once a month for a year with no issues.
I arrived and checked the car in at 11. The owner says 2−21÷2 hours. My ticket said 11 – 1:30.
He drives it over to the location in the OTHER parking structure, now I have to walk out of my way to get it. The owner and is none too happy to see the freebie.
I go at 1:20 and the entire back of the car and all the windows are still dirty. I ask the kid what’s up and he’s says we’ll be done in a while. I said it’s been over two hours. He says «you can have your keys and take the car, I don’t care». I walk all the way across to the other structure. The owner, Charlie, has left, the young man calls him. He tells me I have an attitude for expecting them to be done. He TOLD me ²¹⁄₂ hours. Um… It’s been… It’s 1:30. I hung up and asked the NICE young man that was trying to help if he could go get my car. So I took it, STILL filthy and left. I guess I’ll go to a car wash. And pay.
I highly suggest you never let these people touch your car.
Good luck if you do.

I would rate a ZERO! The owner is the worst type of business man you can ever encounter. His workers broke the winch on my Jeep, not just any Jeep and SEMA Jeep. When I called him to let him know he started screaming at me and saying there was no way, told me he didn’t want my business and then demanded I show him the damage that was done. When I returned to the car wash to show him the damage, after having it inspected by RockStarGarage (who said the gears in the winch had been stripped) he proceeded to call me «a scammer and a liar, that my Jeep was a piece of crap and to take it back!» He repeatedly denied that anyone on his staff could have broke my $ 1200 Warn Winch. When talking to his workers they all had different stories about the Jeep, it’s winch and that status of the winch when they saw it.
In the end I had to call the police and they pulled the surveillance cameras and did indeed find that my Jeep went into the «car wash» in proper working condition and left broken. When I contacted his insurance company they said «Charlie denies this claim, therefore, we will not pay it» So now my insurance company is going to take care of this. He could have agreed to pay the $ 1200 to replace the winch, now he will be paying about $ 2500 for the total loses.
DO NOT TAKE YOUR CAR HERE! If they break they WILL NOT fix it!

Yes yes that right 5. I can’t believe the quality and the service. Why waste time sitting around a car wash when you can shop and get a convenient quality detail… it was on my
list of do list and they got me in and out look sharp and shinny .BTW it was eco, friendly. I would highly recommend them

I had done a previous deal palooza (I was not going to review the location til I saw the new deal palooza– dont want people to waste their money) for what I thought would be a great detail. It was terrible. There were still crumbs in the cup holder and so many things that I noticed. Can’t believe I wasted the money on this. I did speak with the owner who was a really nice guy & apologized.. and I did bring it back for «redo». The redo was a joke. Nothing was fixed. I had to clean it myself. So much for a great deal. I think I paid $ 80 plus tipped them because I couldn’t see in the dark how bad it truly was. Save your money. Sorry promenade auto spa terrible work. :(

Horrible!!! Charged me 100.00 and made me wait 3 ½ hours for something I could have done at home in 30 minutes. Didn’t even clean entire car. Save your money.

Very convenient to drop your car off and then shop at the mall. They do a pretty decent job. My only complaint is that they wash the car in the shade. Almost dark… You can’t see in smears and blemishes until you pull your car out of the parking structure! And when they vacuum they miss things because I believe they can’t see exactly what they are vacuuming because it’s so dark… Anyways I will always take my truck here when I go to the mall…
I gave 4 stars because I don’t feel like I should have to detail my truck when I get home to get rid of the blemishes or smears

This place was awesome. I spelt coffee all over my car while driving so needed a car wash/​detail place ASAP in the Temecula area. I went to the location over by the Macy’s in the mall. Both guys were super helpful and honest, told me how many cars ahead of me (because I was in the middle of my work day and they didn’t want me to have to wait) which was helpful. I didn’t just need a car wash, I needed a detail as there was coffee all over my leather seats, in my AC vents and some on my carpet and in between my seats. The guy gave me a great price and did a really good job considering I only had about 2 hours to spare. I was very happy with the results and would definitely return here. The employees were really nice and accomidating. Try it out !

Awesome awesome !!! So happy every time I bring my car here. They are very detailed. Best car wash in the area

Whenever I go to this parking garage the employees of this place use the mall handicap spots to park and detail the cars they are working on, even if they have plenty of their own spots available and even if it means there are no more handicap spots available for people that have disabilities. So I end up parking farther away and carrying my disabled 5 year old all the way down and past these disrespectful car washers. It happened again today, and I was fed up, so I nicely explained to a mall security driver what was going on and that I thought it was really rude to those of us who really need those spots. He told them they needed to move bc their were customers who needed to park there. They moved the car and I thought that now that they know it’s affecting people they would be wise and kind enough to stop, but nope as soon as I was done with my errands and walking back they had the next car right back in the spot, proving that they don’t care at all about the LAW or about disabled patrons. Just so disrespectful and discourteous to run a business that way :(

I have seen this car wash numerous times but had never used them until yesterday. It seemed like a great idea, getting you car washed while you shop can be very convenient unless of course it looks like crap when they are finished which was the case.
I left my car there for 2.5 hours which you think would be long enough to completely finish the car. When I arrived to pick my car up they said it was finished, I paid my $ 25 and proceeded to check out the quality of the wash. It was then when I noticed the rims and tires had not even been touched and there was dirt still on the doors. I asked one of the guys working there if they were supposed to clean the rims he said yes. He sent someone over to «clean» them and put some shine on the tires which he did in 5 minutes and still did not do a good job. I was over it so I left, when I got home I finished it myself, I cleaned the rims cleaned the dash board which was not cleaned and cleaned the dirt off the doors.
Overall not a great experience and I will not be returning to this car wash. I will spend $ 16 across the street and get a much better job for less money.

We got the Mother’s Day special. Outside detail for $ 55. Upon walking up to the car, immediately we noticed the tires had not been armoralled. They did correct the mistake, but we noticed many cars with the same deal. Inside was good. The rest of the car efficient. Love the convince, bur attention to detail is a must in this business. Make sure you check your vehicle closely before you drive off.

Really convenient for parking at the mall. They do a good job and are always finished on time when I take my car there

They didn’t even wash my car!
When I first showed up their dog peed on my car. Then they said they would need 1.5 hours to finish. When I was done shopping, nobody came over to greet me, and they struggled to find my keys! I wish I had looked it over right then bc I never would have accepted it. My windows were all smeared, my back window looked like it hadn’t been touched!!! It looked like they wiped it and didn’t even wash my car! My roof had DIRT on it. DIRT. Again– NOT WASHED. There was dirt on my doors behind my handles (NEVER like that at any other wash)… And they didn’t bother to wipe any of the plastic. I get that on the most BASIC car washes!
I WILL NEVER GO BACK. And I will tell everyone I know NOT to go!

Place is legit got my car washed and upholstery cleaned during lunch and some light shopping. They do a really good job and have reasonable prices.

Wow! I was pleasantly surprised. $ 25 and this was the best auto detail my car has ever had. I was doing errands at the mall, my car was dirty, perfect storm. Absolutely never had a better wash.

Had a full detail and worked directly with the owner — Charlie. Had some spider webbing on my black BMW. When all was said and done, the car was as perfect as it could get. Paint was buffed and waxed and the interior was immaculate. They gave my 10 year old car new life for which I was very grateful.
Nice job.

I promised the owner I’d leave a review before Christmas and I’m just now getting to it! I gave myself the gift of an interior detailing while I did my holiday shopping! My car was terribly dirty! They still did the job for $ 60! They did an amazing job! I will be back for sure! Thanks so much!

This is the best detail that we have ever had! I can’t believe that that those who posted comments that they weren’t happy with the servicing really had their cars detailed at this place unless it was under different ownership or management at the time. The detailing at Temecula Promenade Auto Spa was better than ones that we paid much more money for. Highly recommended! They didn’t miss a thing.
Ask for Charlie!

THE WORST DETAIL I HAVE EVER GOTTEN!
$ 189 for full detail, what a joke!!!
I think the glass is worse than when I brought it in, they wiped the glass with a wax that is all smeary,
they were to clean inside and out, I just picked it up and wiped my hand across the hood, both hands are black with dirt, they didn’t do anything except maybe vacuum, carpet stains there, leather stains there… didn’t clean the inside of the dash, window sunroof, did not wipe any mirrors all water spotted, oh they don’t remove water spots either… LOL, they don’t remove bugs, don’t dress wheels, don“t clean break dust, don’t wash mud flaps, don’t dress the rubber… they really don’t do anything… it’s a huge JOKE!
don’t don’t don’t don’t, their ad states they do all of the above… I was totally ripped off!!!
I am 52 years old, have had my car professionally detailed a million times… this truly is the worst and not refund, not an I am sorry, just we don’t we don’t we don’t
SO DON“T GO THERE!