Pep Boys

I have had or been completely satisfied with the Boys, This is the only shop Ive taken my car and trust so far. I have had bad experiences with the shop I’ve been to in the past, but not this Boys. They are fairly honest fast of what they say would do and the time they say would finished @friendly on top of that. Sal, Dee and KEVIN especially I can’t Thank you! Enough especially today for a very honest diagnostic that almost could cost me a few hundred bucks that ended up to be «free“other than everything. I’d never trust any other shop… no one does it better other than The Boys@ Jafferson Temecula. I’d give 6****** instead, you boys Rock!

I am so impressed with the service I received at this location, Kevin Langrish in particular! I live in San Diego County and was at a seminar in Temecula, parked in the parking structure, and came out at the end of a long day to find a flat tire. I have a 2014 Subaru hybrid and little did I know these cars do not have a spare tire… ugh! I wish that would have been brought to my attention. Just to elaborate, I was in a parking structure and have a four wheel drive car so things were not looking good without a spare, no access for a flat bed tow truck as needed. Every tire shop was closed at 6:00 pm on a Friday and I called Pep Boys and was desperately pleading my case as I had to get home and return the next morning and I needed assistance. They were due to close at 7pm, their other location was swamped and couldn’t help me (literally the only other location in the entire area open until 9pm). My husband works 24 hour shifts and cannot leave his job and I had a child at home. I could not wait until morning for help. Kevin stayed after closing an hour and a half (the amazing AAA company, I believe Scott’s towing was able to put air in my tire and even followed me to the location to make sure I made it there) and saved my day!!! Kevin was kind, helpful, efficient, and went WAY above and beyond for me. I am super grateful. I will always give Kevin my future business and would suggest if you are in the area you do the same. Top Notch, especially Kevin!

Let me be up front about my contact with this Pep Boys: I had my battery checked because my wife’s car was getting hard to start. They did no other service than that and it was at no charge.
They tested the battery and gave me a printout of the condition. Since my wife’s car was hard to start I wanted to know why and was told the starter was beginning to fail and should have it replaced soon. I drove the car a few more days and before a long trip when it almost didn’t start at all I made an appointment at a shop I have done business before and have confidence in.
So, Pep Boys was RIGHT. I DID need a new starter. They are «A-​OK» because they gave me the straight dope. Can’t say more because that was extent of my interaction with them.

I’ve been here twice to device my lexus is300 they have done a great job both times. i can’t complain also waiting area is great coffee tv and wifi, one of the nicer pep boys locations. also great pricing on their services.

I have done business with Pep Boys since 1976. More often than not I buy my motor oil and filters from them. Since they sell oil to do-​it-​yourself mechanics, they collect used oil for recycling. This is a good program to help clean up the environment, and they get PR mileage out of that effort.
So I went out of my way to take my used oil back to this Pep Boys on Jefferson today. The young lady at the checkout directed me to the parts counter in the rear of the store. However after walking back there, the parts guy pointed back to the front of the store and said «take it to service.» Strike one. So he takes my oil from me and I think I’m done, but he says I have to «sign something,» OK, so I follow him back to the front where the services desks are located.
One of the individuals there informs part counter guy that they «are full» and therefore cannot accept my old oil. Some other employees says «when are they coming to empty it?» and someone replied «later today.» So I said, OK, can you just take my used oil and then dump it in the tank after your tank is emptied? NO, was the answer, «that would be illegal.» They did say you can take it to Autozone up the street.
So I went to Autozone, they said «used oil?» I said «yes» and they said «just leave it on the counter, have a great day.» No form to fill out, no wait, and no BS. And I was out of there.
So I’m done with Pep Boys in Temecula. From now on I’m taking my business to Autozone or my favorite auto parts place, Orange Engine in Dana Point.

THANKS JESSE, Your the best i dont know anything abouts car. The day I brought my car in I explained everything thats was wrong with it. He told me what im going to need done, he explained what they was gone do it the price of each thing and the approximate time wait. The technician wasn’t in the day that I came I made an appointment to come back that morning and drop my car off and they did a diagnost on it. He called me and told me what it was and if it was okay if they can fix it and I said yes and they called me when it was ready. The Customer service here is great all the employees here always have a smile on there face. Bryan and Travis also helped me. This is the best place to go. Now I’m back here today and JESSE is helping me again. He is the best i cant even explain how helpful he is.

I pulled up with a bad tire from out of town after being released from the hospital. I was told that the store had closed at 6:00 p.m. but that the staff would call the Pep Boys on Winchester to see if they had the tire and how long it would take. It was going to be a wait on Winchester. While the manager and I chatted, I was explaining the bandages up and down my arms. When he heard I had just gotten out of the hospital he told me he was leaving to pick up my tire and would be back in a few minutes. I said, «I thought you closed at 6:00.» He didn’t hesitate but said, «We just opened for business.» He jumped into his truck, drove over to Winchester, picked up a tire that fit and brought it back. He and his staff stayed an extra hour or more making sure I did not hit the road with my family on a bad tire. God bless him and all of the workers there. They are a reminder that compassion is still alive in Temecula. This man lives in East San Diego County and still had 1 ½ hour drive home that night. His act of unselfish kindness is so rare and was so appreciated. Although I ended up back in the hospital a few days later, I no longer had to worry that my family was driving on a tire with metal threads hanging out. I will always remember how the entire staff joined in with smiles on their faces to help a traveler in need. That is real customer service. Kudos to Pep Boys for hiring the very very best!

Had a difficult time to get my catalytic converter. Took forever! You guys didn’t give me a notice nor phone call to let me know to pick up an item. You can do better! Thanks! The oil service was a great deal and quick service on that! Incredible!

The Temecula, CA Pep Boys at 40 605 Winchester Rd. has the most dishonest service department ever! Every customer is told they need additional services regardless of why they brought the car in. I believe they even damage parts on purpose and then show the customer the need for repairs. I believe they cut a very good tire (had only 13,000 miles on it) so they could sell me a tire while the car was in for an oil change.
I will never go into this store again! Like working with the mafia when talking to the service writers.

I urge everyone reading this to not come to this Pep Boys in particular. The service is very slow and the staff in front are unreliable. They are overpriced, which is expected, but they are over priced from the dealership! That’s ridiculous. They diagnosed my car, I disagreed with what was presented to me and took my car to the dealership, surely enough, Pep Boys was wrong and would have had me pay upwards of 2K to fix a problem that was never even there.
The staff is friendly, but lack good costumer service when not in person.
If you want to use them, try to stick with the basic services like oil changes.

Opps! Wrong shop.

Very good price on my new tires. Fast service if you go at the right time, call ahead. I do a lot of driving and use the other locations all the time.

THANKS JUSTIN! the absolute best customer service! Other car service places always add in hidden fees or tell you that your car has more problems than it actually does just to charge more, but they never do. The wait time I always experience is always shorter than expected as well. &their explanations are clear about what you’re being charged for. &the waiting area has a nice big TV with usb charging stations and complimentary coffee if needed. Loyal returning customer! (:

Loved this place. I priced my service at 3 different places and they gave me the best deal. They didn’t try to sell me extra services and had my car fixed in two hours. I will definitely be back. Thank you Justin and Jessie

I came here last Saturday for an oil change appointment and also for them to diagnose my car because it has a weird noise in it that I suspect it’s either from my power steering or maybe the transmission. Jesse was very kind and accommodating. He went through all the services he was going to provide with my car that day in detail and told me that his crew are going to get my oil change done as well as have a test drive on my car to see what’s going on. An hour later, they told me they could not pin point what’s wrong with my car. One of the technicians/​mechanics escorted me to the back area where they try to figure out what’s going on with my car, and asked me if the noise I’m hearing is the same noise I was talking about earlier. The background alone is already very noisy in the shop and I had a hard time telling them if it was really the noise I’m hearing. An hour later, they all told me it’s something that they could not pin point what’s really wrong. Jesse told me it’s not even the power steering nor my transmission. He assured me that I can still drive safely. I came home. Not really satisfied knowing that I can still hear the annoying noise when I accelerate and make turns. 2 days later, the noise has gotten worse, even my coworkers said my car sounds like a monster. It sounds horrible. I am thinking, maybe they didn’t try hard enough to see what’s really going on. I had the same problem last year and the other Pep boys were able to fix it. That being said, I think I will just have to go back there and maybe they can assist me better.
Overall, the facility is clean and staff are very friendly and accommodating. The service, I’m not quite satisfied.

This place is amazing! This location recently got a new crew, who are all wonderful at their job. I used to travel to the Vista Pep Boys because of the great service. Well, it closed down and it just so happens that most of the crew got transferred here. Justin and Jesse are amazing, knowledgeable, and truly care about you and your car. I don’t know the names of the rest of the employees, but I can say that I have NEVER been taken advantage of. For example, today I went to get my brakes and tires checked. They informed me that my master cylinder was leaking and I needed just one new tire. After talking to the technician, they went a step further to ensure that the entire master cylinder was leaking (which means $ 300-​$ 500!), or just the cap. Thankfully, it was the cap. I’ve been to other places who nickel and dime you, not caring to double check their work, only caring about the dollar amount. However, this is not them. This place is absolutely wonderful!

I called today to bring in my BMW because the rear brakes were squeaking, unfortunately it was out of warranty. I asked to speak to Miguel because if his great reviews. He said come on in and he will take care of it… What a great guy, very professional, courteous and very polite.
Took care of the squeaking. I was so happy that I actually spent more money to have my fuel injector cleaned. I will be recommending this Pep Boys to my friends and family without any doubt that they will be treated well.
Thank you Miguel, keep up the good work!!!

I’ve been going to this particular Pep boys for years. I’ve had 3 cars in the past 6 years and they have serviced all three cars. From new tires to my maintenance they have always been quick, thorough and most of all honest.
Thank you so much for the great value and customer service!
P. S. Miguel is awesome! He’s my family’s go to guy!

I’m super glad they kept some of the staff from Discount Tires, especially Miguel. I’ve been coming here since it was Discount Tires and glad that Pep Boys honers my Unlimited Alignments from before. Last time I went was just for an oil change, they ended up telling me that my power steering fluid was low and they filled it up for me no charge!
They take their time but they are honest and trustworthy

Don’t take your car here unless you want to get ripped off or told they can’t diagnose the problem with your car. The manager is unhelpful and rude. Bring back discount tire! Pep boys sucks!