Pacific Marine Credit Union

I’m not usually one to write a bad review because I choose to look at the good in things usually but the public needs to be informed.
This credit union and its upper management team are dishonest, unprofessional, rude, and will not stay true to their word.
This started off when I received a Pre-​Approval offer by one of their employees of the branch, upon calling and getting details I was told to proceed in buying the vehicle, I put a hefty down payment and scheduled to pick up the car. When going into the branch to pick up the check to go finalize the purchase I was told that «There seems to be a problem, we can’t find your pre approval.» This was at 9 am, I was told I would be contacted because I might have to sit and wait for an hour; I obliged and went home. Waiting and waiting, no call back; so I try to call, no answer. I decide to drive down to the credit union, there I sit and wait because after 4 hours no one decided it was important enough or were too busy to help me, even with multiple people behind the counter. As I wait I hear an employee use profanity on multiple accounts when describing her past weekend. When I am finally helped I’m told, «we can’t find it in the system.» They look some more and then tell me that that pre approval was from last year and they can’t honor the email, the 2 phone calls, and text messages telling me about this offer! The VP of the credit union Debbie was there and spoke with the extremely nonchalant branch Manager if you may call her that Claudia and the VP which was extremely nice offered that since they acknowledge it was their mistake they would honor the pre approval and terms offered to me, I just had to bring my proof of income in. I got my proof of income and came back, when given the proof of income I was told they would call me that night, no call back. I call back the next day and Claudia is off, this morning after 3 days I call, and am told they can not offer this to me and stay true to their word even when I provided them everything they needed.
This «Credit Union» that says they strive for customer satisfaction really does the opposite. I had referred many people to them before but I can no longer refer someone to a «business» that is so unprofessional and that lies to their customers. I never once asked for anything more than what was offered to me. And have yet to even get an apology. If Honor and Integrity are important to you, do NOT visit Pacific Marine Credit Union.

I use this credit union as a service center for my out of state credit union. The staff is always so pleasant and kind.

This location is very small and only has three bank teller windows which is very odd to me. So anyway the employees are friendly enough and take good care of you which is what I really care about anyway. One time I drove from Bonsall to Temecula and forgot my wallet so I came inside and told them what I did. They took great care of me after asking for all my passwords, soc. number, my momma’s name and my blood type. I didn’t mind it either because I was in a jam and I was getting low on gas too so PMCU saved me that day.