Mission Pools

Mission Pools recently completed a pool in our backyard and did a fantastic job. I dealt with Dave who was patient with us as we changed our design several times and was responsive to our many questions about the process and the specific cost associated with the various scenarios we presented to him. I never felt like he was pushing us to spend more or do the pool the way that he wanted it — instead, he encouraged us to design the pool that we wanted, whether that meant a larger or smaller ticket price.
Carl was our project manager and was responsive to our questions and provided us with updates as we moved along. We had one delay due to some rain, but they warned us that rain would delay the process. So, while it was disappointing, it was also expected. Also, we had a deadline of July 4^th, which they were able to hit despite the few days we were pushed back to due to rain. The review below said that Carl was grumpy, but he was pleasant with us — maybe he was trying harder b/​c of the review? Either way, we were happy with Carl.
Personalities aside, we are very happy with the finished product. Everyone was professional and respectful while at my property. I chose Mission Pools because they are one of the few companies that survived the economic downturn and had a great reputation among those in the pool industry. Many of the other pool companies had terrible reviews, had lost their contractor’s licenses at some point or were fairly new companies and I didn’t want to drop tens of thousands of dollars with a company that may not be around in a few years. What good is a lifetime warranty on the structure of the pool (which Mission Pools provides) and a three year warranty on the equipment if the pool company is out of business in a couple of years?
We had a great 4^th of July this year thanks to Mission Pools. If you don’t use Mission Pools use a company like Mission with a track record of decades of quality pool installations.

We recently did a very large backyard landscaping remodel, and the prime contractors who we hired had subcontracted the pool/​spa part out to Mission Pools. Communication was awful, Carl from Mission Pools talked to me and my wife as if he didn’t care what we wanted, just what was cookie-​cutter and easy for him. We had asked to discuss the actual model #s and parts so we could have options (ie: spending $ 100 more to get the next model up for efficiency) but Carl would have nothing to do with this. We complained to the prime contractor multiple times, but nothing was done. We had also told everyone up front that we were using an Ionizer System and that we wanted to meet with Mission to show them what we had purchased to make sure they installed their parts in alignment with ours. They never did. They never gave us the option or even asked us where we’d like the control panel on the spa — until after the fact when it was too late to move.
Part of the agreement was for 30 days of service, but we had installed a catch-​a-​kid net on it. Even though my wife and I were home EVERY day that they came by to service, they never knocked on the door once or mentioned that we had to remove the net for them to do so, which meant that 2 weeks of service went undone! Then we insisted that the prime contractor and Carl need to be present for any discussion about the pool b/​c we were so tired of lost msgs, mixed messages, etc. We told Carl (and he agreed) to keep up chlorine treatments for the 30 days and then we would let it disipate. He never told this to his staff, so they just CUT off our chlorine for 7 – 10 days. We called Carl on a Friday asking what date the pool service person would come and he said he can’t let me know until Tuesday when the scheduler is back. We asked if he could just call the svc guy and he said that it wasn’t his job. Just think of old and grumpy, uncooperative, and you’ve got the picture. The last service was just before a lot of rain, so they left all 4 screws off of a control box for power supply to the unit, and left the lid off-​center. If I didn’t see it, and put those back in, we’d be in a lot of trouble!
There are other things that they did wrong or poorly, but i’ll stop here as I think you get the idea. I only gave them a 1 star rating b/​c it’s the minimum we can do on Unilocal

Mission Pools built our pool in 2001. Since that time we have maintained our relationship with them. Whether the issue is warranty related, a service call and/​or a parts replacement, they are reliable and timely on the job. The folks in the office are polite and responsive like the rest of the team. We had choices in 2001 and we have choices now, but we are happy we have stayed with them.

We had our pool installed by Mission Pools and they were awesome! I called around for pool quotes and they sent Sean out, who was the designer. We had a couple different quotes from different companies but we ended up liking Mission Pools the best. Sean came to our house, looked at our back yard, measured it and said he’d have a drawing to me soon and that night he had the drawing texted to me. He was able to give an estimate and had a blueprint to us within the next week. They were slightly higher than other companies, however, well worth the extra money we spent with them. Sean was amazing! He was always available by cell phone, and even on the weekends I was able to get ahold of him. Carl, who was the construction manager, was on the job sight as needed and if I needed to get ahold of him, he was always available by cell phone. We started September 30 and were filling the pool on December 5. It took about 9 ½ weeks from start to finish. We ripped out every last inch of grass, flower beds, and concrete and started from scratch, making a whole new backyard. Our pool was done by Mission and the concrete, coping and patio cover was done by Roberts Construction, a company that Mission Pools works closely with. We continue to be in contact with Mission Pools and the office staff has been very helpful answering questions and guiding us along as first time pool owners. We are very happy with the outcome of our backyard and cannot wait until summer is here to fully enjoy it. Thank you, Mission Pools!

We chose Mission Pools after interviewing and getting estimates from 6 pool builders. We are just ordinary people, nothing fancy here… just wanted a pool to do laps and boy did we get one! The process was painless, the cost was extremely competitive and we now have a beautiful product. We had a very limited budget and did have lower bids (not by much!) but decided to go with Mission because they gave us exactly what we wanted instead of substituting cheaper materials like the others to come in on budget. Chelsea and Barbara in the office are simply awesome, as well as Brad. Everything followed up on, details taken care of, I had no worries whatsoever when I communicated a question to them. This is the second pool we have had built and we wanted to make sure we picked a company that would stand behind their work. How many pool companies have been in business since 1960 and been able to withstand these severe economic times? I would recommend them without hesitation and two of my neighbors went with other builders and were sorry they did.

We had them out for a quote. Took 10 mins, he never even sat down, and he said it would take two weeks to draw up a plan for a rectangular pool. Never heard from them again. We were even paying cash… but $ 35k was considered a «small» job.
We went with another company and couldn’t be happier. I guess they don’t need the business.