Mercedes-Benz of Temecula

My brother recently purchased a c class from Peter Michael at Mercedes Benz of Temecula. I recently went with my brother for a complimentary car wash and I was amazed at how friendly the staff was and what a great job they did on his free car wash. Peter Micheal even greeted us, made sure we were comfortable, and showed us around the beautiful facility.
When I get ready to trade in my vehicle I can assure you it will be a Mercedes Benz from Peter Michael.

I was highly referred to the this dealer from a friend who has been a repeat customer for some time now when he knew I was in the market for a new car. The dealer had a great selection and the color package I was looking for. My sales guy Enzo really went above and beyond my expectations with no pressure tactics and was patient with me as I couldn’t come back to dealer for a week. He worked effectively with Vince the sales manager to get me in the car and out of the dealer feeling happy about transaction. If you are looking for a new Mercedes go see them!

I’m really not sure where to start, but all I can say is that my experience at Mercedes-​Benz Temecula was nothing short than outstanding… My sale advisor George Mejia was an absolute professional… We were in contact for a few months prior to purchasing my wife’s new vehicle… In October when I began looking to upgrade my wife’s car our family was faced with multiple challenges and hardships that postponed the purchase. Despite that George continued to email and call to see if we were alright and offered words of comfort and prayer. Fast forward a few months when some of the clouds began to clear I really wanted my wife to have her new car so I called George and he literally sprinkled magic on making our wish come true… I can’t put his efforts into words!!! Extraordinary!!! The staff bent over backwards for me to ensure that the deal was made… Unlike any other car purchase I’ve made this one tops them all. I am a military serviceman on a budget and never felt less than a millionaire during this transaction!!! Thank you all… Vincent T., Deby G., and most of all George Mejia for your friendship, compassion, and kind hearts… You have made a believer and loyal customer out of me… God bless you all!

This dealership exceeded my expectations for quality, cost and customer service. Peter Michael is a fun, friendly, fountain of knowledge and a pleasure to deal with. Highly recommended

I was refer to Melanie Rhoan and I couldnt be happier. Malanie took care of me and my husband from start to finish. Im very happy with my buy and i will refer friends and family to Melanie.

A really pleasant night with Lee Kenniston who helped us and his manager John. Thank you for making our first Mercedes Benz experience a breeze and amazing. Truly, it was worth the time we spent with them. They will find what best suits you and your budget. They were very professional and easy to talk to. I will recommend them any day if you want to find your perfect Mercedes Benz.
More power Mercedes Benz Temecula.

Best buying experience ever! Thanks to David and the rest of the team for really caring about us and the vehicle we selected!!! Would definitely recommend!

Patrick, Debbie, Vincent, Jeff and the rest of the Mercedes Benz of Temecula staff are beyond awesome they helped me get into an amazing car they deserve more then five stars. I can’t put into words how great their staff is I would recommend anyone and everyone to go here.

If I could give negative stars I would, this place has the most amazing look to it and such a variety of beautiful cars & when I first found out about it and went in I was pleased with the service of the people and how professional and friendly they were.
On the other hand I brought my Mercedes here to have it complimentary washed (because I was told I could do that on a weekly basis)
One of the managers then got snippy with me and said I came too much.
So that pissed me off but then I see three workers approaching me telling me that an incident happened while washing my vehicle.
Somehow they managed to snap my key off in my ignition. I was fine about the situation because at least it happened at a Mercedes dealership, but I was so wrong.
They come bringing me a bill for over $ 700 and at first I thought it was just to show me what they were going to replace and what not, but no they were charging me!
I immediately called my mom to come over and she was very displeased with the service side of this place, we normally always went to the Escondido Mercedes for any service needs and they’re always so helpful, but I was hoping to get the same respect from a local dealership but I was wrong.
After finally arguing and getting my car fixed my key (that they replaced) broke again a few weeks later. I told the general manager Anthony about it & at first he was very polite and explained about it, but then he states how he got in a lot of trouble for fixing my car from mr. Fletcher
I looked at him with the angriest face because I’m not sure where these people come from but if you break something you buy it, so by them being a high standard of product i would assume my issue would’ve been taken care of no problem.
I had to purchase a new vehicle and ended up selling my Mercedes to them.
I’m just glad it’s over with, but I’m still pissed off about the whole situation

I was hoping this Mercedes of Fletcher Jones brand dealership would help me. I was wrong. This is the 2^nd time I’ve been upset with Mercedes of Fletcher Jones. The first was about 15 years ago with Mercedes of Fletcher Jones Newport Beach… the culture hasn’t changed for the best.
On this visit it was apparent to me that this dealership felt more like an auto museum rather than a dealership that wanted to sell cars. I’ve owned 2 Mercedes over the last 20 years but have been much more happier with the customer service I’ve experienced with BMW. Over the last 20 years I’ve owned 5 BMW’s so it looks like I’ll continue with BMW. This dealership just affirmed with me to stay with BMW brand.
I was pleasantly greeted and my salesperson knew his product. However he failed to listen to me. I told him I already had my financing approved and was looking for a Certified Pre-​Owned c-​class. Test drove a nice C250 and the price although a bit high he assured me he could negotiate. It was all down hill from there. I told him my financing was approved at 3.1% for 60 mos and BMW offered me $ 4000 for my trade and I told him what my credit scores were from each bureau. He assured me that he was only going to run my credit with one bureau to see if he can offer me a better used car rate because he could get better rate on CPO’s. Ha, Ha. he came back with 12.9% for 72 mos and then only offered $ 2500 on my trade and then told me he ran 2 credit bureaus. I mean why even come back to tell me how much his dealership was willing to screw me over. No shame here. Then of course he wanted the finance manager to sit down with me to see what I could do. I’m laughing and wouldn’t even let his finance cronie get two words out before I said give me the my keys and registration and I immediately bolted for the exit.
As I was getting back into my BMW another sales manager came up to me and talked to me while I was in my car trying to leave. John was nice and calmed me down a bit and said he’ll give me another $ 750 on my traded and for me to just take the financing and make a few payments and then refi. Really? Refi after a few months? This dealership must think all it’s customers are idiots. Take the 12.9% now then in 6 mos well give you the 3% rate if it’s available and by the way bring in cash to cover the negative because the cars have depreciated below blue book. gosh. No wonder the place is dead and has no customer base or foot traffic.
I was hesitant because a co-​worker had a similar experience with Mercedes but now I believe it. I told many of my other friends and co-​workers about this experience and then the next day my neighbors were even telling me they’ve heard about my bad experiences at that dealer. geeze word really gets out fast around Temecula/​Murrieta. BTW: I went to BMW of Murrieta got my deal without any hassle plus they gave me $ 6000 for my trade ($ 2k additional)… what a difference. BMW won me over again. Sorry Mercedes I tried but you keep letting me down.

Jason Keck helped me get into a CLA45 AMG, I had such a great experience, even with my credit. Jason got me a deal on my car I could not refuse. My wife and I appreciate the hard work to get this done. It is very rare to find a dealership to go out of their way to get me in the car I wanted. 100 Stars if I could. See you guys in 6 months.

I have decided to update my review because the General Manager called to apologize for the «misunderstanding» (see previous review).
However, I must mention that the General Sales Manager did not once apologize or recognize his unprofessional behavior.
While I do not find that particular behavior acceptable in any situation, I am updating my review because aside from what happened, I am pleased with the attention (for the disappointing situation) I received from Peter Michael and the GM. I appreciate the effort they made to make sure I am not left unsatisfied with the experience. I will suggest MB of Temecula to friends and family because it was generally a good experience. Thank you, as we are satisfied with our purchase and hope to visit again to give them another chance at impressing us.

I had an issue and the service manager at the dealership called me, and was very very helpful on helping me with my situation. Sam made me feel like my issue was a major concern to him, and offered to help me in any way possible. I really appreciate that! I have a rental now free of charge while they find out the issue with my vehicle, and I’m very please with their customer service and concern! I’ll update the progress of my experience!

Went to this dealership the other day with my brother-​in– law to test drive a car for his wife. Sales person asked if we were going to buy? We told him we were here to test drive for his wife, she was interested. The response was we don’t let you test drive unless you’re interested then walked away. (REALY) we then drove to Escondido And drove several cars
His wife then came back and bought a car. I suggest you never do any business with this kind of dealership.

Great people, fun times at Holiday Community event… So happy they are here in Temecula!

If you ever get a salesman named Enzo (older man, sweats profusely), ask for another. Better yet go to another dealership.
I ended up purchasing my new Mercedes from a dealership in Newport Beach, because of how bad the service was here with Enzo and Chris in the financial department.
Here’s a few examples:
1) Belligerent and rude to prospective customers– The test drive started off well, with Enzo talking about how he’s from San Diego and worked at another few dealerships before coming here. He then took a call from one of his prospective buyers, and mid-​way through this conversation, he began raising his voice to the point of almost shouting at this prospective buyer. I was really surprised to witness this type of behavior from a salesman. When Enzo hung up, he told me he was fed up with this caller, who was a doctor and had come in for a few test drives, and now was calling him multiple times with questions about a car. It was an awkward situation for me, because I had to be stuck in a car while Enzo was having a shouting conversation with a client, all the while trying to enjoy my test drive. Very unprofessional and poor reflection on the Mercedes brand.
2) Shady and malicious financing tactics– Enzo and his finance department employee Chris, pretended to have a problem with my finances. They were the only dealership that said this, while all three other Mercedes dealers I went to approved me (I shopped in Los Angeles, Orange County, and here). I learned Enzo and Chris were just trying to raise the loan rate by saying because I had a default on a MBA student loan a few years ago, it would be hard to get approved.
Again, what a surprise and blatant lie because three other Mercedes dealerships approved me, including another Fletcher Jones dealership. You will recognize Chris when you start talking numbers (younger guy, light skin, dark hair, and suffers from verbal diarrhea); he’ll come over when you begin discussing financial details, and try to stick you with the worse deal possible while telling you it’s the best. He also won’t stop talking when you are reviewing the financial details. Watch out, and honestly you’ll get much better deal and financing at a more established dealership. Mercedes Benz in Temecula is relatively new, and has a lot of employees that don’t know what they’re doing and just try to stick you with a poor deal so they can boost their numbers and look good at the customer’s expense.
2) Too many calls– Over the span of a 1 week, I received calls every other day from some junior salesman at this dealership. They were constantly badgering and asking of when I was going to come in. Pretty surprising coming from a supposedly high end dealership.
In the end, I went with Fletcher Jones Mercedes in Newport Beach for my purchase. The deal was better and the people were just more professional and knowledgeable; I never once felt like I was getting ripped off or I was a drain on some salesman’s time. Coming from someone who has shopped around from LA, OC, and Temecula, I highly recommend you avoid Mercedes Benz in Temecula and take your business to a more established and professional dealership.

I have a bad taste in my mouth and I haven’t even been there for service on my car. I scheduled an appointment to get my car serviced. I called in on a Tuesday and was told that the first available day for a loaner car would be Friday. I booked the Friday appointment and on Friday morning, they call me and say they don’t have any mercedes loaners available. They said they could provide me with a hertz rental car like a VW. Additionally, I was told that it would take 45 minutes to be able to get the hertz rental. NO THANK YOU! Why even schedule an appointment if you cannot provide proper service? I called Escondido mercedes and they were able to pick up and drop off my car AND provide me with a Mercedes loaner even though I live 40 miles away. No that’s service!

I wanted to simply say the experience with Omar Sahar in Sales was the best experience my wife and I have had buying a car. Knowledgable, patient and attentive to our needs as well as over-​the-​top followup after the purchase made this for us an exceptional experience.
My congratulations to the dealer for having Omar on your team.
We’ll be happy to recommend Omar and your dealership to our friends and family and will definitely be back for our next purchase.

I was recommended to this dealership, and to Jason, by my dad who had already purchased 2 vehicles from him recently. I went in to just look and shop prices and drove out of there in a brand new SLK. Not only did Jason work with me on getting me an affordable monthly payment but he took my trade in, which I figured no one would want. His work and professionalism made buying this new car an easy process rather than the hassle it usually is.
As for the rest of the staff we dealt with, they were not only courteous but all seemed willing to go out their way to help. Since they do offer a car wash service here I come to the dealership often and have always been treated with excellent customer service.
Would definitely recommend them.

I can’t say enough about Daniel Woo. I bought my car at another dealership, but met Daniel through a friend, and he gave me his card and said if I ever needed anything to give him a call.
I had a problem with my window, and bought a new regulator, but the dealer gave me one for a 4 door (my car is a two door). I was driving with my window stuck down in 100 degree heat and called Daniel for help!
Daniel took time out if his day and made sure I got the right part and was the epitome of a helpful professional. Although I didn’t buy my last Mercedes at the temecula dealership, I can guarantee I will take my business there in the future.