Massage Envy – Temecula

Melonie at the front desk was incredibly helpful in giving me all details on the membership. I bought a gift card for my girlfriend and wanted to make sure I was getting exactly what she wanted. Couldn’t be happier with the customer service. As for the massages, my girlfriend got a two hour massage a few months ago from Brian and she absolutely loved it. We will be back! Thanks!

Just updating with the same sentiment. I go to Jester monthly and it is the best therapeutic massage experience one could ask for. Highly recommended!

This is my third time here and every visit has been great so far. I’ve had 2 facials by Carol and she is wonderful! She is a very knowledgeable esthetician and I will be back for more from her! The massages are great my only complaint is that the hour gets cut by 10 min for dressing and undressing. I haven’t found 1 massage therapist that I plan to stick with yet but overall I’m happy I decided to sign up for the membership.

Went in today for a couples massage and my first ever prenatal massage… It was fantastic. The front reception girls were very polite and friendly and our therapists did a fantastic job. Shannon and Valerie I believe. We left there feeling like jello lol. On our baby moon before our twins arrive and this was the perfect way to start our little getaway.

I don’t even want to give this company a star. I was a member for years, and unfortunately,
could not afford it any more. I paid 59,99 per month for a massage each month. I have 4.5 massages that I paid for that have not been used, and they will not give them to me in gift card or anything unless I rejoin. I wont even get my massages that I have already paid for even if I start back my membership. They said they would only give me 1 massage that I already paid for each month, so basically they could give them to me, but they are choosing not to. This is just really bad business. Now I will tell all of my friends about this. I am very disappointed in this company, not sure its even legal to charge my credit card for the 4.5 massages, then not honor them. What a terrible corporation. The person that told me they wouldn’t give me my paid massages, said, sorry, it’s a corporate thing. Going to be talking to corporate about this. Ugh.

My massage therapist was great, however, this is the 2^nd time in a row i go in for an 1 hr massage and it was 45 min. Both times, I was early, and they started late.

This is a treat that I look forward to each month. The staff are so polite and helpful. There are times when I call at the last minute and when a cancellation becomes available, I get a call. So, I feel like they know how important it is for me to get a treatment, so that make sure to take care of me.
if you do get a chance, schedule a massage appointment with Beth or facial with Carol. Both of them are so professional, friendly, and they immediately get you in the mindset to relax.
Thanks Massage Envy!

I received a massage as a gift and when I tried to book it they said it was no longer valid because the person who gifted it to me was no longer a member… WTH?
The massage has already been paid for but since your no longer receiving money for her every month everything is now void? That’s absolutely ridiculous!
They wanted me to then call my friend who gave it to me to see if maybe she wanted to to reinstate her membership so I could get my massage, are you effing kidding me!!!
Please go get your massage from someone that’s not a money hungry corporate monster!
I have never and will NEVER go to a Massage Envy!

I had a facial scheduled at Grape Seed spa but due to electric outage it got cancelled and I instead scheduled it at Massage envy. The made an appointment for the same day I called and I am SO happy with the service. Everyone was super friendly and I really loved the entire experience. I had the best facial of my life!!! So relaxing and so wonderful. The esthetician’s name was Elly and she was absolutely amazing! I would have paid the double to always go to her!

Overall not too bad if you’re just looking for a relaxing massage, but I can’t recommend going here if you have any issues that need work. I only get a massage every once in a while when my sciatica flares up and since I had received a gift certificate to massage envy I figured I’d give them a shot when I was having pain.
Unfortunately I wasn’t able to get any relief from my sciatica. The massage was a total spa rub with no therapeutic aspect at all. I couldn’t get the pressure I wanted, and my therapist didn’t seem to know enough about the body to help me or even really understand my problem. I don’t know if they work on commission or what, but I was being upsold constantly even though I couldn’t get the basic service I wanted. Maybe it was just my therapist, but any company that seems more focused on the upsell than providing a high-​quality treatment isn’t going to keep getting my business.
The upside is that the customer service here is super friendly and I was able to get an appointment right away. But I don’t get a massage because of the front desk, I get it because I need it for my pain. So I’ll be continuing to look for a therapist who can help with that, and not at a location that just tries to get more money from me without getting the basics right first.

Sarah was an excellent massage therapist. She is very skilled and I will be coming back soon. The receptionist was very welcoming and the environment was relaxing and calming. They also have good package deals and facials too.

I’ve been a loyal customer of Massage Envy in Arizona for years, and this location has made me cut my ties with them. The customer service is the worst. I was asked to recommend massage places to my friends and family members, and I won’t be recommending this place. Don’t bother wasting your money if you want poor customer service and unfair treatment.

First I will start off by saying that I have been to many different Massage Envy Spa locations in SoCal and this one by-​far has the spa-​feel, more-​so than any of the others I have visited. They definitely have the «spa-​mentality» which is very hard to find if you are not at a full-​blown day spa. The girls are friendly, check-​in is quick and they have been very consistent with their customer service.
I am a little disheartened to read some of the other reviews, however, I can understand a couple things, that unfortunately have created «less stars», but are good problems to have from the business perspective… like, being «too busy». This is a REALLY great location and they have many therapists that have dedicated and consistent clientele, which causes openings to be sometimes a couple weeks, or more, out (my therapist included)…but let me point out that I have same wait in scheduling when I book for ANY great therapist across the board; regardless if it is a Chiropractic Spa, at Massage Envy or at Glen Ivy… or any great service in general! Don’t even get me started on trying to schedule in to see my hair stylist! THAT’S WHAT THEY GET FOR BEING SO AMAZING!!! And I just have to be understanding and patient, and plan a little bit more in advance.
As for MY therapist, Arinn Godoy… SHE IS INCREDIBLE. I personally have a pain disease, so I have special demands and hurdles with my health and Arinn has been a God-​send! I have followed her through her other employment locations (hey, I’m loyal, lol) and I am SO happy that she is at Massage Envy. My health has taken not only a physical, but financial toll of my life this past year and a half, and it is so awesome that she is in a place where I can be on a membership that doesn’t break the bank! Arinn has had training through all different types of environments including Chiropractic (this is a HUGE selling point for me)…I could go ON and ON!!! She is just down-​right amazing and if you are looking for a therapist that is going to work with you, your body and your needs, Arinn is the way to go!!!

I go to Massage Envy once a month. I floated around trying different therapists at first until I finally found the right therapist for me. I feel very relaxed and rejuvenated after my session. I also had a facial recently and it was one of the best!
Be sure to come a little early, don’t use your cell phone in the «relaxation room» I got scolded by another customer there because I was looking at pictures on my phone (which makes NO noise). Some people are super picky. Drink lots of water after your massage, it really helps. And I usually take a hot shower or bath after.
Love IT!

Still love the service of this location, except they are pretty busy now or they just don’t have as many massage therapist on schedule anymore. Which is a bummer when one has a busy schedule or just want a last minute appointment.

This review is not against any massage specialist. Over all my massages are great. However, you never get what you pay for. You pay for a 60 min you will not see more than 50, you pay for 1.5 hours you will not get more than 1 hour and 15 min. I was told «well ma’am you get 5 min before and after I change» to which I replied «so I’m paying you too get dressed?» That’s 10 $ to change? I’m sorry but you should pay for table time not room time. If I was not stuck in a contract probably would not go back again. I feel like I’m just giving my money away. Then a 20 $ tip is suggested… uhh that’s a 30% tip… for 50 min? No way. So they expect 80 $ for 50 min… nope. I don’t give my money away. As soon as my one year obligation is up, I’m done. Like I said great massages, just not what I pay for.

I came here because my husband got me a giftcard here & it was alright. This place had a nice relaxation area with dim lights & water. The massage itself was not great, it did not relax me like a massage should. I probably should have asked her for lighter pressure because her touch felt so piercing. But their service was great, quick check in and check out process! I liked the report card that pointed out tension points they found & how they wait outside with a cup of water. I still recommend this place, just don’t be shy like me to say how you feel.

My husband and I went in for a couples massage at the introductory price and loved it. The relaxation room was amazing too, we almost fell asleep waiting, it was that relaxing. I would suggest that you get there early so you can experience it. I believe we had Andria and Kerry as our masseuses, and they were amazing.
We were looking at the pamphlets while waiting (we were there 15 minutes earlier than they asked us to be) and were not sure about the membership. After the massage they gave us their pitch and were sold. Make sure you mention if you are a student, ems, or military. You get a discount on your membership!
Also… if you go somewhere new look around please. You will be able to tell if they have a membership, and will be prepared for them to let you know about it. Why would they tell you about the benefits of the club before you experienced the massage? That’s just good business sense. They do not deserve anything less in rating because you didn’t look around in the waiting room.

Tiffany is an excellent therapist. She always listens to where I want her to concentrate on and pays attention to my needs for «more or less pressure.» I have never been unsatisfied when I have had a massage with her. Front desk is always helpful, nice and friendly. They have accommodated me and my last minute scheduling needs on many occasions and when I have had to be rescheduled for therapists reasons, I have always been compensated in a fair and satisfactory manner.
I love this place, I wish I could go more often. I am a satisfied member.

I recently booked an introductory appointment at the Massage Envy in Temecula. Although the wait for the therapist seemed to take a really long time, everyone in the front office was very friendly and tried to make the wait as pleasant as possible.
The massage therapist was professional and seemed knowledgeable about treating neck pain, shoulder tension, and other stress-​related issues.
I thought the massage was nice and the front office staff was friendly, but I really wasn’t prepared for the lengthy sales pitched that came after the treatment. It was just a bit exhausting after a relaxing massage.
All in all, my appointment at this Massage Envy was a good experience and I would enjoy going back to this location again for a massage or maybe even a facial!