Lowe’s Home Improvement

Parking is always a pain at this one so I avoid this location if at all possible. Its just a bit busy all the time. Lowes is so much nicer than home depot though, environment is so much better and cleaner too.

Horrible customer service. Paid to have people come out to do a survey on our washer/​dryer room to see if they could convert the 120 amp to a ²²⁰⁄₂₄₀ amp. Long story short I was never called back to confirm the appointment (after I had already paid). Called them to ask what the deal was and was bounced around from employee to employee on the phone. Was told a manager would call me back and they never did.
Ends up Lowe’s doesn’t even offer the service they charged me for. They suck.

Horrible customer service. Not one employee walked me to what I was trying to find. They all pointed and said an aisle or guessed. When I finally got my closet pole the employee by the cutting station told me to find someone else and pointed down the aisle. This place is a joke. Home Depot, here I come.

This is for Gabe and John in the Lumber Dept. THANK YOU. If you work with wood you know it happens, sometimes a pile of lumber has been picked through and the only thing left is undesirable. I had spent 30 minutes going through a pile of 2X6X12 Redwood with no luck when John came by, asked if I needed help. When I explained the wood left was crooked etc. he looked around and said…“It looks like we have a palette up on top, let me talk to lumber super and I’ll grab a forklift and pull it down for you” I said I only needed 4 pieces and he said no problem… So he asked and Gabe jumped in fork and they pulled a whole new palette down for me that had 90% excellent straight, close to A grade heartwood pieces… Thanks guys.

I have been coming to this Lowes for years. Unfortunately for me, it is the closest hardware store to my home. I say unfortunately because they rarely have anything I need. Their hardware selection is abysmal. And other items like Loctite only come in tiny packages. Again and again I make the mistake of wasting a trip to Lowes only to have to head to Home Depot or Ace Hardware. I imagine if you are shopping for nice lighting it is a decent store. But if you need hardware or any item that might be out of the ordinary, you will be out of luck. I do not recommend the store.

I will admit, the main reason we come here is that it is close to home. Usually Lowe’s carries the things we need. Where we have a problem is either locating someone to help or Lowe’s not having that one specific item we need to finish a project. If I had to chose, I’d rather go to Home Depot. It’s easier to find help and they seem to be very knowledgeable. But, as I mentioned, Lowe’s is closer. Still, four stars ain’t bad.

The only reason why I will even give this place 1 Star other than because no stars is not an option is because of Ed in flooring. He is very friendly and very knowledgeable.
So my wife and I are remodeling our house and decided to go with Lowes because of the financing promotion and how Lowes is closer to our home even though I am more fond of Home Depot and the brands they carry (Makita). Like I said before, Ed was great and got me all the info my wife and I needed to decide to go with Lowes.
After we picked out our flooring we opened up a Lowes credit card and were approved for a limit way beyond what we needed. All of the flooring was not going to be in stock until the 18^th so we opted for delivery on the 19^th.
The next day, like I was told a gentilman called me about setting an install date and tell me that the installers would be picking up the tile. He worked with me on the date of the install because my schedule does fluctuate and my wife would be out of town.
This is where things started to go down hill…
The next day I got a call from one of the girls who sets up delivery times and she told me that I would need to have my tile delivered to my home. I informed her that I spoke with the installer and that they would be picking it up. She insisted that they were wrong and that I would need to set up a time and date to have it delivered (March 15^th between 9−11am with a 2 hour call to confirm what time they would be there). Thankfully I was able to rearrange my schedule.
When the morning of the 15^th came I made sure to have everything ready for the delivery and waited patiently for a call. Finally around 11:30am I decided to call in and see what was going on. No one at the deliveries desk answered so I decided to talk to Ed in flooring and he apologized and said that the lady I talked to must have been confused and that the installers were in fact delivering the tile. Thankfully I called in and was able to make it to work on time but it was frustrating that I didn’t get a call about the mix up.
The next morning (today the 16^th) I received a phone call from another gentilman saying that he was on his way to deliver my flooring. I told him that I was told it would be getting delivered on the upcoming Saturday. Thankfully I was off work and able to meet him. When I told him about all the scheduling issues and how the lady told me the tile was supposed to be delivered yesterday, he told me that the flooring was supposed to be. I’m lost at this point. WAY TOO MANY PEOPLE INVOLVED.
The delivery guy was really nice and helped me move the flooring into my home. After he left I decided to go back to Lowes to pick up a new toilet for the master bathroom…
After finding everything I needed I proceeded to the cashier to check out. I told her that my wife and I just got approved for a Lowes card a few days earlier and that I would like to have my items purchased on the card. I was then told I would not be able to since my wife is the primary on the card. What!!! Really!!! We just spent over $ 5.5k here and I can’t purchase a $ 125 toilet? The cashier then asked for her manager to assist me and she told me that there was nothing they could do and that I would have to call the credit card company. That to me was unexceptable. After all the money spent and issues with delivery I told her that I would rather have them pick up the flooring that was delivered and to cancel our Lowes card. Instead of figuring out a way to resolve the issue she just asked me when I would like to have them pick up the laminate. Wow. Really? I then asked her if there was a different manager I could speak to that would actually try to help me out. She then responded «Well what do you want me to do?» I told her that my name, address, social, and drivers license were all on the same credit app my wife filled out so find a way I can purchase a $ 125 toilet before I return the $ 5.5k worth of flooring. She then picked up the phone and 20 seconds later had my account number which allowed me to purchase the toilet.
Never shopping at this location ever again.

I wish I could give this establishment negative stars! I special ordered blinds & they were promised to be delivered by December 15^th. I was having guests over for the holidays so just in the knick of time. I received a call indicating that my blinds would not arrive until APRIL! Absolutely ridiculous. No apologies or any sort of compensation for the inconvenience!
Do not special order ANYTHING from this store! Better yet … Do not buy anything from this establishment.

Bunch of lazy morons. No question is simple enough to not be sent to a random corner of the store. It’s like it’s inside code for screw off. Not my first crap experience with this clown show, but probably my last.

Since I bought a house in Murrieta, three years ago, Lowes has been my place to shop for EVERYTHING. I have a My Lowes card and had a credit card and just bought literally everything for the house there. UNTIL TODAY WHEN ALL THAT WILL END! Less than a year ago I bought two crystal ceiling fixtures from Lowes and called an electrician out to put them up. $ 199 installation. Then, before a light bulb had even gone out, they both stopped working. So I checked all of the bulbs and still nothing. Then I called the electrician to the tune of another $ 199…only for him to tell me that the fixtures were no good. One was even burning at the base. I could have had a fire. So I have bought two fixtures and spent $ 400 in electricians fees and I have to buy two more. I went to lowes with the fixtures and told the MANAGER (who walked up to me rather cockily, despite my smile), my problem and also told him that I realized they probably didn’t have a warranty but less than a year was not good and asked him that because I’ve spent so much money on electricians and since these fixtures were, lets just say it… cheap and badly made… he might consider giving me some kind of discount on another pair of fixtures. He flat out said that they weren’t his merchandise! «I don’t recognize them.» So, he accused me of lying! So I said, «I will just go to Home Depot» and left. all he said was, «Aren’t you going to take your broken fixtures?» NEVER WILL I SHOP FOR ANYTHING AT LOWES AGAIN. Customer service is EVERYTHING to me. They have lost a very good customer.

I try to give Lowe’s chance after chance but they continue to have the WORST customer service ever. This time I had to post because I had to find a ladder and literally climb up the wall to get the Range Hood that I needed. The employees never bat an eye and just watch their customers climb walls for the item they need. You know how tall those ceilings are?! Then I checked myself out and left. I’m going to Home Depot next time for sure!

Buyer BEWARE! My wife and I did our homework and bought a nice Whirlpool refrigerator from this local store. We spent about $ 2300 and purchased the 5 year warranty. Now this is where I would LOVE to say that simply the Whirpool product was just faulty and Lowes took care of us, per the warranty. Unfortunately, this is not the case. The problem here is with the Lowes warranty program. They have been extremely difficult and nearly impossible to deal with. Not only that, they have lied to us and been very unprofessional.
Bottom line: DO NOT buy appliances at Lowes. They don’t take care of their customers and the entire warranty program is a complete joke. We have been lied to, wasted hours and DAYS worth of time and forced to jump through a series of ridiculous hoops, all to no avail. We are still stuck with this LEMON of a fridge and forced to wait for yet ANOTHER service call that repairmen have already told us won’t fix the problem.
Such BS. Save yourself the trouble and go to Costco or Pacific Sales, where they actually give a bleep about customer service.

Don’t buy a washer here. We bought one yesterday. Our old one died. They said they’d take our old one… we told them it had water in it still, because it died mid wash — -they said no problem we deal with that all the time. They came today picked up our old washer… dropped it on the stairs splattered detergent /​water all over. Broke our travertine floor –damaged linoleum, … And now they say it’s our fault they’re not responsible for the contents — HORRIBLE — -on top of all of that the delivery guys ran the first cycle with all of the paperwork inside the machine — so now we have to get a new machine delivered

This is my «Go-​To» home improvement store. Employees are always helpful. Even when they don’t have the item I need, they’ll call another local store to find it.
Returns are easy and the store is in a great location.

Recently I visited this lowes to pick up a plant for my sister in law. My wife had called ahead to make sure they had the particular plant in stock and they stated they did. My daughter and I went to pick one up and could not find it. We spent about 20 – 30 mins looking and not once was offered any help.
We went to the front desk for help since the person working in the garden dept had not come back. The front desk called the garden dept employee and he said they did not have the plant’s at this time. I had asked if he was sure and maybe he could have a look but could not get anyone to help.
My daughter and I went and looked again ourselves and finally found the plant. There was a dozen or so in stock. Took us overt 30 minutes of looking before we found it. During that time NOT one of the employees came to help us look.
We hit the plant went to checkout and the girl said I see you found the plant. Yes, I replied without any help from the staff here.
Needless to say I had received some gift cards for Lowe’s and after they have been used I will be going back to home depot for future needs.

Do NOT come here if you need help (there’s no one on the floor) DO NOT come here if you need an appliance (good luck getting help) the employee chatted away for a good 25 mins while I waited
DO NOT come here if you need a price check (because they will Make you go retrieve the item yourself because THERES NO ONE ON THE FLOOR) DO not come here period. They take DIY to new levels at this Lowes.

I was seriously disappointed with this store.
My friend was looking for packing boxes for an upcoming move, cardboard picture corners, and a flat screen tv packing kit, which he said was advertised on the website.
We flagged down one of the staff (turned out to be head cashier), pretty much had no idea what we were talking about… said that they had the cardboard corners, but we checked out two aisles that she told us they might be at, and no… also found staff in those aisles and they didn’t know what we were talking about.
The selection of boxes was smaller than you might find in an Office Depot and there was no packing kit for flat screen.
They had a nice selection of Velcro, however, so I did pick up a package of that… I’m just not impressed… at all.

Oh, in sorry sir, no one works I electrical until 2. Well, what time did you guys open no one can get help till 2? GTFOH
Customer service sucks. It took 5 people, including a manager and still no knowledge.

They have a great staff. They had employees everywhere surprisingly and i was able to get what i was looking for. I would definitely come back plus they have a kids build day once a month thats pretty cool.

For the past 3 years, I’ve been more of a Home Depot fan, but after moving I’m discovering that Lowes may have been the better choice all along.
The staff is always incredibly helpful, and everyone seems to know where everything is… always.
Not only is it closer than the ‘local’ HD, it seems to be cleaner, more average consumer friendly. One might argue that HD caters more towards GC’s, but the selection is almost identical., and the prices seem to be similar.
So you give me a cleaner environment, a better staff, closer location, and comparable prices… what sort of a choice is that to make… well I’ll tell you, an easy one!
We now utilize this Lowes for all of our home needs, and will continue to do so for the foreseeable future.