Fairfield Inn & Suites – Temecula

I am SO disappointed in my stay here. I’ll start from the beginning. We made a reservation back in February as a part of a block of rooms for a wedding that happened this weekend. Upon reserving the room, we were told there were plenty available, and most of us will be grouped together. Well, I call back to add a night to the stay, and they had my reservation under the wrong name. We solve that problem, and we add the extra night, and we think everything is golden. Well. We arrive, and they don’t have a room saved for us in the block. So we are put up separate from the rest of the wedding party. The room was smaller. The bathroom was smaller. We didn’t even have an ice bucket. I went to the front desk to get champagne flutes for a toast, and I was charged for two plastic glasses (Which is obscene to me when I’m paying $ 160 a night). The towels were cheap material. The window in the room didn’t close all the way. The pool was filthy. The complimentary breakfast was the same food every day for the 3 mornings we were there, even though online it’s advertised that there is a big breakfast buffet. It also advertises drinks on the website, and there is nothing attached to or near the hotel. The rooms were advertised to be soundproof, and after the wedding my in laws came to check out our room, and we were hanging out. The neighbors were banging on our wall the entire time. I work in downtown Chicago, and this was supposed to be a very beautiful and romantic get away. While the wedding we attended off site was GORGEOUS, the hotel was very sub-​par. We will never stay here again. And again, we didn’t get an insane deal for this room.

We arrived in our room to see the bathroom sink full of dirt… I mean full. Like if you took a cup of dirt and put it in the sink. Looked like coffee grounds almost.!! My husband washed the sink so I’d stop being disgusted. Went to the pool and hot to find the hot tub was closed off with yellow caution tape and the pool had only three chairs that were-​already taken.
Our lampshade was shattered and should be replaced. Our companions in the next room also had the brown dirt in their sink the next morning… they said it was sewage or clogged pipe backup. They own a bed and breakfast in MN and were also completely disgusted.
Rooms 130 and 132
I have no idea why this hotel got any rating above a 3 maybe we just got the crappy rooms.
We had a party of 6 with 3 rooms… embarrassed I chose this hotel we should have stayed at the Embassy. We are Marriott owners in Maui and this is no Marriott!

Very nice layout for single rooms. Separate bedroom and living areas. Great for meetings without having colleagues in bedroom areas. No problems with room or hotel.
Easy parking. Easy freeway access. Little hard to turn into property because folks don’t observe the do not block driveway signs — not hotels fault — city planning problem.
I didn’t use breakfast or evening social — due to my schedule, but it looked nice.
Beds comfortable, good task lighting and easy access to plugs and cable. Wifi was pretty good. Mini refrg and microwave with coffee maker. Pretty easy to make breakfast for myself.
Room was very clean and well equipped with accessories.
Front desk folks were super on top of my Marriott preferences and made sure room was ready for my mobile check in. Management was very friendly and left a nice note for check in.
Some outside noise — I think it was a leaf blower or lawn mower of some type… kinda early in the a.m.

Props to this spot for having clean lobby bathrooms. The continental breakfast looked good but I wasn’t a hotel guest. I just came to use the bathroom. I would recommend if you are on the road and need to stop somewhere for a quickie.

This place is just ok. Over priced for what the rooms look like. You can find better places like SpringHill down the street. Had a room close to the elevator with tons of noise all morning from people. Had a broken ice machine and the rooms don’t have mini frig. Will not stay here again.

Second time I have been here and service is great and rooms are cheap. They give a good breakfast and if anything is wrong they fix it right away.

The price was pretty high for the quality. It was clean… Enough. The tub was a little dingy and there was no fan in the bathroom.
My biggest complaint was the house keeping. We were told check out time was noon. And at 11:59, on the dot, the house keeper was banging down the door to clean the room. We were literally zipping up our bags and about to walk out of the room.
It seemed a little rude. We ended up leaving the room by 12:02. It felt like we were inconveniencing the housekeeping staff when in reality, we paid $ 180 to be there for 12 hours.
Note to management: Maybe give your guests a 5minute buffer to get out of the room and not feel rushed out. There are SO many competing hotels nearby.

Stayed one night in this hotel. Only time I spent in it was to sleep. Got there early in the morning and there wasn’t a room available yet but the lady didn’t hesitate to ask if she could hold our bags for us. Really friendly worker. When we got to check in it was really easy and convenient. Check out was just as great too. They let us split up the payment 4 ways. No problems at this hotel. Would stay again.

The staff was friendly, the room was clean, no noise, internet worked, no complaints.
The reason for my extreme fondness for this hotel: I left my jacket in the room after checking out. I called that evening, and the hotel said they would look into it and call me back. Not only did they find it and call me back, but they shipped it to me FOR FREE. Even though it’s not a lot of money, the ease with which it was handled by the hotel was extremely appreciated. A+

Overpriced and underwhelming. For a Marriott this was surprising. Needs major updating. Wouldn’t recommend in its current state

Rooms here are very expensive for the quality. I got a room with a jacuzzi tub so I could relax. well I guess it hasn’t been used very often because the water that came out was yellow… I filled it up twice and still same thing didn’t want to try anymore as we already have a water drought going on in cali… very disappointing. Will stay at Springhill next time and forego the jacuzzi tub.

I have a family of 5.
3 year old, 6, and 1.
I got the king suite with pull out couch. It’s perfect. Staff was so… nice. they even let me check in at 11am. Off to the pool now:-). The pool was super small, felt like a backyard pool… but ok.
Ok the next Day, we had the free breakfast, what a joke! No meat, only basic cereal, muffins, round flat egg, etc…

I am surprised that it has low rating. It is expensive for what it is, but the check –in and check-​out service was very friendly. The rooms were very clean and very roomy! AC was working great. I would highly recommend this place.

Nice clean place but for almost $ 300 a night this room was by far the most tiny tinie room I have ever stayed in. Motel 6 has bigger rooms than this. Way to expensive for what you get.

This hotel is okay. The lobby is nice, modern and clean. Friendly staff.
The room was clean and all of the furnishing and walls were free from wear and tear.
I only have a few minor complaints about the place:
No side mirror in the bathroom. Where I’m from, people care about their appearance. Because of this, the bathrooms in most apartments and hotels have a front mirror and a side mirror. This lets me make sure my sideburns are perfectly even and keeps me from going out in public with a giant cow lick on the back of my head.
There is no fan that you can turn on in the bathroom. There is a vent on the wall that keeps the room breathing. That’s it. So if you take a shower, the mirror gets all steamed up. After wiping the mirror 4 times, I finally decided to open the bathroom door to let the steam exit. I was impatient cuz I knew it was going to take a long time to do my sideburns with the 1 mirror. That’s when my friend saw my naked butt. It was sooo embarrasing. We couldn’t make eye contact for the following 20 minutes.
Later that night, I took a poop. It didn’t smell good, as most poops don’t. The whole hotel room stank from it. There was no fan in the bathroom, so I had to run the air conditioning to keep my friend from passing out. I didn’t time it, but I would assume that it was another 20 minutes before my friend and I could make eye contact again.
I put a do not disturb sign on my door. This is mainly due to the fact that I don’t like being disturbed. In the morning, I found a full sized piece of printer paper crammed into the crack of my door stating that house cleaning wanted to clean my room, but I had put a do not disturb sign on the door preventing them from doing so. This made me feel like a jerk. I don’t like to feel like a jerk. I would categorize this feeling under «Things that disturb me.» Also, it is unbelievably wasteful to state something this obvious for nearly every hotel patron on a full sized piece of paper every single day.
Most decent hotels that I’ve been to have a lamp on the nightstand with two electrical outlets on them. This is a convenience that a small portion of our population takes advantage of to charge their luxurious futuristic devices known as cell phones. Some people even use these phones as alarm clocks. Unfortunately, this hotel does not offer such a convenience. This left me with no other option than to pull the nightstand from the wall and unplug the alarm clock. Now I need to pick up my phone and press the button on the side whenever I want to check the time. #fFirstWorldProblems
Most hotels offer you a complimentary bottle of lotion in case you begin to miss your girlfriend or ex-​girlfriend. Although they cruelly put peppermint oil in the lotion (known to burn the living hell out of your pee-​hole), they still offer it. Not this place. I ended up having to spit on my hand, which took longer for me to finish. This gave my friend enough time to return from Jack in the Box and catch me in the act. We couldn’t make eye contact for the rest of the evening.

Stayed at this hotel last night. I will not be back as wasn’t satisfied with the room or sanitation of the room. As soon as we got in room we both started itching (maybe bed bugs) woke up with marks this morning. In the bathroom was a luffie that somebody must have left as I doubt they supply these.
Let front desk know and they said they would call me.
I’ll see if they do .no way I would stay again though

We had a wonderful stay at the Fairfield Inn &Suites! Family friendly, comfy beds, great service. This is a convenient location. Everything about the property and its amenities was perfect for our family, and at a great value, too. We will absolutely be going back!

Perfect location, extremely friendly and accommodating front desk service. Comfy, dark rooms with controllable climate that worked perfectly.
Only reason for 3 stars is that the shower was either hot or cold which was annoying.

Not impressed with this hotel at all. My husband and I stayed at this hotel for a family wedding. My mother reserved and offered to pay for our room we stayed 2 nights. when we checked in they said they needed a credit card for «essentials» next morning I noticed they charged my card $ 450. I informed my mother and they also took out the same amount on her card plus the charges for her room. At check out my mother paid cash for all rooms when asked why we were charged 3 times for one room they said oh they are just holding fees and the charges will get dropped off. I don’t understand why a hotel would charge 3x for one room. Yes the charges came off but 5 days later!
Other cons:
GM rude rude rude! I have never seen such bad customer service.
Uncomfortable bed kept rolling to the center.
Refrigerator loud– had to turn off.
Remote control would not work.
Breakfast is decent.

We have stayed at two other suites hotel quite close to this one. Both were solid 3 star hotels. This one is a step above. First, the staff is wonderful. They actually smile at you and it seems like a genuine smile. The front desk, the room staff, the breakfast staff … all VERY nice. I was impressed. AND check out is at noon which I thought was very generous.
The room itself is clean and comfortable (and quiet). We stayed in room 131 on the first floor. When we stay again (and we will) we will be asking for the same room or one on that first floor wing. Really quiet and peaceful. The comfortable bed helped and my husband and I both slept all night. Sometimes it is difficult for us to sleep through the night on a new bed but had no problem here. The bathroom was a bit odd. First off, it is HUGE. It has a separate shower and a very large whirlpool bath. A long counter with two sinks and a toilet tucked away in the corner. The bath was in an odd place and you have to literally climb into it. It has a shuttered opening that opens up into the living room and that is where you have to plug up the tub and the easiest way to turn on the water. Like I said, odd.
The complimentary breakfast was good. The usual scrambled eggs, sausage, bacon, waffles, assorted fresh fruits, cereals and yogurts, juice, coffee, tea, etc… We ate each of the three mornings we were there. One of the mornings they had biscuits and gravy and it was good. I was impressed. The managers mingle in the evening was a coupon for a drink and appetizer at a restaurant next door (Chin’s).
All in all it was a nice stay. There were a couple nit picky things I did not like:
1. The placement of the bath tub
2. No door separating the living room area with the bedroom area. When I tried to watch the news in the living room I could clearly hear his sports in the bedroom. Not a huge issue but that is one of the reasons why we like to have two rooms with two TVs.
3. The in room coffee was terrible. We’ve stayed in places where they now use a Keurig for their coffee makers (Hilton Garden Inn for example) and that is a nice touch!
Really, I did not think this is a 5 star hotel. We paid $ 150.00 per night and I would not have paid any more for this particular room. Just a nice comfortable stay with no frills.