Enterprise Rent-A-Car

From the first time I dealt with Kevin and his team I was hooked. I rent weekly from them and it has been an amazing partnership. Jade is Super Awesome. Very knowledgeable and a great person to talk to when I am being picked up or dropped off (which is Huge Bonus) It feels like family when I walk in every time. Love this place & I highly recommend you check them out. U All Rock. Cheers

Just want to say thanks so much for helping me out twice this month! My car broke down and you were able to accommodate me both times. Quick friendly service! Both cars were great. Huge shout out to Nancy! The first time I came in she noticed how upset I was (in tears about my car) and she went above and beyond to make sure I was ok. When I went back the second time I asked for her, again she was awesome! Took such good care of me. I will be back! Thank you so much!

I’ve used this location for many years but when the managers and staff changes, its a toss up for good service. Recently, Jessica called to confirm a pick up I had scheduled. Rude beyond belief. Never told me they moved and then hung up on me as I started a response to her comment about what I needed to bring in with me. Maybe she was having a bad day but hanging up was crossing the line. She is VERY aggressive with a «better than you» attitude. Its too bad because Cameron/​Asst Mgr has always been a joy to deal with. Won’t be using them again if I have to deal with her. Lots of GREAT people with strong customer service skills looking for work, might want to put her on notice.

I’d probably give 1 star if it wasn’t for the lady that helped me. Thankfully my rental was free through the dealership fixing me vehicle otherwise I would’ve raised serious hell. Got my rental and waited 30 minutes for them to clean it out and still wasn’t even fully clean as one would hope, they just vacuumed. Than the 2^nd day of having the vehicle I got a flat tire on my way to work and so I called for THEIR road side service I mean it is THEIR car after all not mine. They wanted to charge me 60 bucks to send someone out, I was forced to use my triple a (thank god I have triple a) or I would’ve been on the side of the freeway doing it myself in 90 degree weather. I won’t be renting from enterprise anytime soon… glad I didn’t have to spend my hard earned money on this non customer service driven company…

Amazing service !!! Awesome car selection I will be using this rental car company again

From the second I walked in they made me sure they were ready to help, despite being busy. I needed a larger car and they were quick to tend to my need. After having the car for just one day and upon return they kept asking how they did and if there was absolutely anything else they could have done to make my experience better.
Great customer service, clean cars, would absolutely recommend.

Rent here all the time. Excellent customer service by Nancy; very pleasant and friendly. Hats off to her customer service. Though the car I rented Ford Focus had a «change oil required» light. Plus the car didn’t run smoothely, it kept jerking. Rates they had for the rental was excellent, very affordable. I had it for almost a week. Overall a pleasant and positive experience, thank you.

Last time I go to this Enterprise. We watched several folks arrive after us and receive service first. When I told Cameron he was uninterested and rude. Long wait, unorganized, and rude. I think I’ll take my business elsewhere.

Great service, only draw back was limited selection of cars. But that may have been my fault since I waited to long to reserve the car.

Got a quote from Travelocity for a rental car from Enterprise. Went in at 3:45 for my 4:00 pick up. Wasted almost two hours waiting for the car and then it had a smear across the windshield and a little more than a half a tank of gas. Asked the attendant why she didn’t give an honest estimate on time. She said there was only a couple a people ahead of me. More like 15 and the manager just kept peeking his head out from his office instead of jumping in and helping. Only reason I took the car was there was no other place still open by the time I got the car. Took 30 minutes to drop the car off. STAY AWAY!!!

Signed up online, got to the rental place and the place was packed with people, which I was surprised about. Probably because they have such good prices. Even though it was packed, they did a good job getting me in and out as quickly as possible. Will go back.
Thank you!

I have to do a phenomenal review because of Cameron the manager here.
He truly went above and beyond to help me out. Luann also is another great new asst manager here as well.
As you know, dealing with these places is never really a pleasant experience. I unfortunately have had to be in a rental and still am due to the fact of getting tboned and having my car totaled. It has been an absolute headache dealing with insurance an all the other crap that goes with it. My car went back and forth from getting fixed to being a total loss.
Because of that, my rental car expenses have racked up a hefty bill. I was told by quite a few reps at enterprise that the difference of what my insurance will pay vs what the cost of the car is, the person that hit me is responsible for paying. Because the person that hit me has the same insurance, I feel that they are trying to pay as little as possible and are saying they won’t cover it. I was really upset too when I found out that when my insurance reserved the rental for me, I could have gotten a MUUUUCH better deal booking online through a travel site.
Came in and told Cameron the whole situation and he was able to really help me financially with the difference from what only my insurance would pay.
Suuuuuuper helpful.
He even stayed late to help a guy rent a car who’s car just broke down and wouldn’t be able to get a ride to work.
Although this location is small and car choices are few, I would highly recommend coming here based off my experiences so far with them.
Thanks Cameron and Luann!

Horrible horrible customer service. I came in to rent a car, transaction was fast (10 minutes max) BUT then after that, I had to waited for well over an hr to get a car, I sat and watch person after person come in and walk out with a car. Every time I asked they said «it’s getting cleaned». So tell me how does someone who came in 30 minutes after I did already leave with a car?

Friendly and quick service, they explained how the car works such as opening the fuel door etc. The war worked perfectly and was clean inside and out. I needed the car for a few more days than planned called the Temecula office and they said no problem.

I’ve been to this Enterprise location twice when two different cars were recalled and the car companies covered a rental. Reviews seem very mixed… one of the reasons may be the service can differ from one day to the next, depending how crazy busy it gets. When there are a lot of customers and they have issues and are upset, the fuses of the employees get a bit shorter. It is a very small office so you pretty much hear everything everyone says. Based on the several employees I have dealt with, 99% are nice people and decent at what they do. Today one of the female employees snapped at me rudely when I was being perfectly courteous, which was wrong even if she was having a bad day. She misunderstood my situation and failed to listen to what I was saying. However, the key thing is that it is one of the ONLY car rental agencies in town, so you’re pretty much stuck and don’t have much choice. Hopefully you’ll get there during a quiet time and not when there’s a line out the door.
PS — if you get a chance, check first that your car doesn’t smell of cigarettes from previous customers before leaving.

Terrible experience. The first person I spoke to set up a pick up for me and told me to call back to reconfirm.
I called back about an hour later and they said that I called back to early. Then they said that I couldn’t reserve a car with my debit card (which wasn’t what the first person said). Then they tried to convince me that the first person I spoke to must have been someone from the 1 – 800 number. I looked at my phone log and told her that it was most definitely someone in Temecula.
After that the lady just told me she was sorry, but I must have agreed to use another form of payment at some point and that there was nothing she could do.
So I ended up stuck outside with my new wife waiting for a ride from someone else.
I would highly recommend avoiding these guys like the plague. The customer service here is terrible. I wouldn’t trust them to get anything right.

If I could give them more than 5 stars I absolutely would! I have always had good experiences renting from enterprise but this location takes the cake. Super friendly, very efficient and just over all good people. If anyone is unsure about renting vehicle I can promise you will not regret it if you rent from here.
Also when you do, ask for Hope or Myesha. Those two ladies have got customer service figured out better than anyone I’ve seen, and my wife and I were thoroughly impressed. Even my 6 year old mentioned how nice they were.

This is by far the best Enterprise location. They were awesome. It was a weekend and my Hertz car fell through. I have used Enterprise in the past and went to two other locations. They had no available cars and the customer service was bad. Then I came to the Ynez location. They also were having a car shortage but went out of their way to get cars for their customers. They were calm and polite. They kept us informed of progress and I was out within a half hour. I will only go to this location in the future.

I have used this location before for rentals of my own but I never will again. I had to arrange my own rental after a collision that I was found to be not at fault for. I had to ask for a discounted rate as this rental was to be provided while my car was in repair. I originally called in to arrange the rental by phone & was laughed at by Richard «We don’t rent cars for $ 25 a day and we can’t just give you a car and bill an insurance company.» I then went in person and talked to a nice girl at the desk that pulled up the $ 23.99 + tax rate that was between Enterprise and the Insurance company and booked the reservation. I told her I was only given $ 25.90 per day and she took my reservation but added on additional insurance…
When I turned my car into the body shop I had to wait over 30 minutes in the lobby for the Enterprise pick up service. The body shop had to call Enterprise to remind them that I was still waiting. They were there within 5 minutes of the 2^nd call and it was Richard that picked me up. He bashed the auto shop the entire ride back to Enterprise. Thankfully it was a 5 minute ride but he said that he «would NEVER trust that shop with his car or leave his car there and he was in an accident before and was recommended that shop by the other’s insurance an he said HECK NO will I ever take my car there!» and on and on and on… It was the most awkward and a little bit scary 5 minute ride. Mind you, I have a concussion & whiplash from being rear-​ended. I’m definitely suffering enough.
Richard checked me in and I told him I have full coverage with my own auto insurance & AAA roadside so I didn’t need those Insurance add-​ons. «OK, no problem» he said & was typing in his computer. He printed out some form & told me to walk around the car & look for dents or scratches. He showed me the form on a clipboard & said «just initial here, here, here, here, here & sign & I’ll give you the keys.» I was so glad it was over.
I returned my rental with a full tank of gas and a blond girl pulled up my bill and charged me $ 34 more than my allowance. I asked if that was the discounted Insurance rate and she said «Yep, do you want it on the same card you gave at the reservation?» I said ok but I did not see the itemized bill until after I agreed to payment. It had 2 categories of insurance charges THAT I SAID I DIDN’T NEED AT THE TIME OF THE RESERVATION!
I got home and compared the Enterprise bill to the check that the insurance company sent me & I was out $ 34 of my own dollars for a rental that was to get me through while my car was in repair. The Insurance company sent me a check for $ 25.90×4 days =$ 103.60. I actually only had the rental for 3 days so I should have been charged $ 25.90×3 days =$ 77.70. So actually I was overcharged $ 60.
I called the shop and of course Richard took the call and said «You signed for it. All I can do is let my manager know and ask him to call you tomorrow.» I said «yes, please let him know & have him call me.» I went all day the next day with no call so I called again myself and left a message asking the manager to call back. I still have not been called by the manager.
All this for $ 60… do they get commissions or points for upselling insurance? I will never go here again.
************************** update 4.03.15 6:15 pm ***************************************
The district manager called me and is approving a refund for the amount I was overcharged. I may give Enterprise a 2^nd chance but never at this location & I am now the wiser.

Overall very satisfied.
However, the check out process Saturday morning took entirely too long. They were short staffed compared to when I dropped the car off on Tuesday morning. Need to double your staff for Sat.