Edwards Temecula 15 & IMAX

The staff looks really unhappy. The place is clean and well staffed but the guest service is really bad.

This theater was clean. Staff was pleasant and helpful. Popcorn was yummy! I enjoyed this experience.

This theater is nice but i have seen nicer. They really need to update the seats, at least in the imax. Also the drink machines. I rather go to caloaks because im able to choose from the wonderful huge selection on the machine… its fun too!

Great customer service from Max at the snacks counter. He was funny and thoughtful asking if we wanted our refill right away. It was awesome!!! Theater has cushy seats and lots of show times. Will definitely be back.
Downside: still wayyyy more expensive than I want to spend on movies but I think that’s pretty normal these days. $ 11.

Lawrence is an asshole. Maybe he shouldn’t work at a movie theater if he doesn’t know how to talk to customers and gets easily offended

Waited in line for the concession for about 8 minutes while 5 other workers stood around chatting with the manager nearby.
Next, a worker decided to finally open a new register to help the long line but she, her name is Grace, allowed a group of five ladies who just walked in cut our enormous line. Erick Lazo, I am assuming the supervisor on duty, allowed this. This is not the first time I have had this experience. Needless to say, I am not impressed with this theater, I think I may stick to the reading cinemas in Murrieta.

Edwards Temecula 15 is the best movie theater in the Temecula Valley. It is clean, roomy, friendly staff, comfortable seats, great snack bar and they always have the best screen times. The only complaint I have is the wait time at the snack bar. Otherwise highly recommended!

It’s a good theater. My husband I love coming up to Temecula on the weekends. That typically includes stopping by this theater and catching a film. It’s good and I can’t complain.

I visited here and I am pretty sure I left my bank card upon my visit. However, I could know for sure IF THIS PLACE EVER ANSWERED THEIR PHONE. Constant ringing — no service. I live no where near the theater, so stopping by is not an option.
Seriously, though. How hard is it to answer a phone at 11:30am on a Tuesday? We all know you’re not busy. Just freaking lazy!

I had the worst experience here in customer service that I have ever had at any theater or retail establishment.
My bf and I planned on seeing Deadpool on Valentines day and bought tickets for the latest showing through Fandango. We arrived nearly 50 minutes early because we expected to stand in line and I like a certain seating because I have certain difficulties with hearing/​seeing in seats too close or too far away from the screen. WE did our due diligences to get there early EXPECTING to stand in line. But when we get our tickets checked the lady directs us to the theater NOT a line. I scan the theater, surprised there isn’t a line. I see that there are ropes in place against the wall but no one was standing there and there was no sign stating it was for our movie.
We reach the doors of theater 8 as people are exiting. There is one group of men waiting to enter that were there before us and soon two other groups arrive after us. We wait for the cleaning crew to finish, during which time the crew makes direct eye contact with me and others but says nothing about having to wait in line. WE ARE STANDING THERE FOR 20 MINUTES and are about to enter when the «Manager» comes around the corner and yells at us from 15 feet away to «COME STAND IN LINE». We all grumble and follow him, turning the corner to see that the «Line» has wrapped around twice and is nearly touching the exit doors. I am not the only one that stated loudly that it was B.S. but I am the only one that turned around and confronted the «Manager» about this.
I explain to him about this all and he keeps repeating «There is nothing I can do. You have to stand in the back of the line. I’m sorry.» I call B.S. on that! He could have allowed us to stay there at the front of the theater doors, he could have approached us all and asked us the situation. He could have comp’d us free drinks/​popcorn or even offered to exchanged our tickets for a later time so we could get the seats of our choice that WE SPENT OUR TIME TO GET THERE EARLY TO GET. But no — he refused us the decency of respecting our time and our business by giving us customer service at all.
On top of that, I specifically asked him if he was «THE MANAGER» when he kept refusing to do anything to accommodate us. He stated he was «THE MANAGER» but I came home and spoke to a roommate who use to work there and he suggested that the guy was most likely an Assistant Manager. This upsets me the most — HE LIED TO MY FACE, he said he was «THE MANAGER», he knew I wasn’t asking for him but he lied because he didn’t want to admit he was incompetent. I am going back tomorrow to speak to the GENERAL MANAGER and to find out if this guy did everything in his power as «THE MANAGER» to assist a customer that HIS employees gave poor service too.
I was the last of my friends and family who kept supporting Edwards because I liked the facilities but after this the GENERAL MANAGER will have to make it worth my wild to want to come back to this place ever.
Good Job Edwards 15 — you lost yourself not just one but 10+ customers for life. Also, thanks for ruining my Valentines. You obviously don’t care about your customers experience.

Nice clean theater with plenty of shopping nearby. Parking can be a little difficult depending on the day, but usually the garage has some spots free!
If you want to see a just released movie make sure to buy your tickets online or at the box office early. We’ve had the movie we want to see sell out before. Maybe come a few hours early, buy tickets, eat dinner nearby and then see your show?

Ok, so this location is really clean and it’s a nice theater. Usually it’s fine going here if you don’t mind teenagers talking and texting throughout an entire movie. But I’m sure that goes for all theaters.
But, I’m not happy about the teenage kid behind the popcorn counter arguing over the fact that he didn’t give me my change or receipt. It’s 60 cents kid, I’m not trying to rob you.
He literally sat there and argued with me and was refusing to give it to me. He finally did after coping a whole lot of attitude. I walked over to the guest service desk and spoke with the manager who couldn’t care less about what I was saying.
Aside from bad service the screen quality and sound was awful in theater 15.

This theater is located at the mall in Temecula next to Lucilles Bbq place. Best place to park is behind Sears to avoid traffic.
We have the fandango app and always buy our tickets in advance to avoid waiting in lines. You go right up to them and they scan your ticket and you’re in!
The actual theater is very nice. It’s huge and it’s well maintained.
My only suggestion is that they offer better food selection. They only offer the typical movie theater junk food. I have been to theaters that offer restaurant style food and even drinks! That would make this place perfect.
The chairs are comfortable and staff keeps the theaters cleaned up after each crowd. I’ve always had a good experience at this movie theater. This is our go to theater for up to the minute movies at a great location. Thanks for the great service and great location!

This place is crazy expensive.
It might just be my lack of going to the movies these days but $ 50 for tickets and snacks is outrageous. With prices like this, it’s no wonder why subscription services are doing so well!
Anyway, the real reason for the 2 star review is that every time we go here, the concessions line is always at least 10 people deep. There is always at least, one crew member, hanging out behind the counter trying to look busy as to avoid having to help anyone.
You’re already gouging me on the price, the least you can do is get me my popcorn quickly, so I can eat away my feelings.
However, this is the better of the theaters in town, so they will continue to be frequented should the need to see a movie in the theater present itself.

This is the busy theater in Temecula.
Its in the mall area, so depending on when you go it can be packed with young kids and very difficult to find a parking spot. Especially on a Friday and Saturday night.
This theater is pretty strict about outside food and drinks. I wouldn’t even bother trying. Especially now because they’re searching all bags when you enter. Kind of a drag that the world has come to this.
The seats are comfy. The back row has a nice gap in between the next row of seats. If you hate having someone kick your chair, and like to stretch out your legs, I’d recommend sitting there.

3.5 stars.
Big, open spaces, comfy seating, clean.
The only thing stopping this place from getting 4 stars is because the lines get soooooooo long. And there’s too many damn kids and annoying teenagers that hang out here too much. Lol I’m not a fan of kids & teens so I always choose other theatres if I want to watch a popular movie.
Otherwise, if I am in the mood to be in a nicer, quality theatre in the area, I’ll go here. And it’ll most likely not be on a weekend.

One of our favorite movie places! We were hoping to find a reclining chair IMAX theater with a bar for Dad but this will do.
TIPS:
We don’t go here on Friday nights and prefer to wait till Saturday because its super busy with teens.
Be sure to come early if your picky regarding your seat preference.
CON:
They no longer give you a box for your extra popcorn. They give you plastic soda bag holders which doesn’t help at all. But I guess it’s better then nothing.

Cute little movie theatre by the mall so it’s nice if you feel like shopping before or after your movies. I usually peruse the mall while waiting for our movies to start. I went again this past weekend to see «inside Out» cute movie, but we didn’t pay matinée prices even though it was during the day.
The kids box of popcorn, fruit snacks and juice was outrageous but it was better than getting a huge thing of popcorn. The large icee is HUGE!!! I couldn’t finish it, but it is pricey so I’m glad I’m getting my money’s worth.
The seats are a bit sensitive to little kids, so I had to prop my daughter on my lap since she couldn’t keep the seat down, even at 2 years old. I was hoping she was able to sit on her own but the front part of the seat kept flipping up on her.
The theatre gets really really really cold with the AC blasting so bring a jacket. My little girl kept asking for a jacket, it was cold. I was too, so we got hot chocolate. Touché on blasting the AC so cold that we all run to get hot chocolate… in JULY!

I LOVE the movies! I love to laugh and of course eat popcorn so this is often my second home! Sign up for the regal rewards card (mobile version too) to earn free soda, popcorn and movie passes! Typically you earn something everything few trips. Don’t forget to use your regal rewards at the concession stand, those points add up!
TIP: Parents/​adult required for rated R movie! Not just to buy the ticket, they have to attend with minors to watch the movie as we. They DO check ticket stubs at this theatre upon entry, I’ve seen several occasions with minors under 18 WITH movie passes purchased and were turned away to rated R movies because of their policy stating that minors can only see the movie WITH an adult.
I really enjoy their popcorn and candy selection! They have the zebra popcorn, for those of you whom don’t know it’s popcorn drizzled in chocolate and its to die for!
Overall, very clean, great location, and friendly staff! As soon as you walk in it smells absolutely amazing! Popcorn, popcorn and more popcorn! Comfortable seats and multiple screens. Great place for a family outing!

Went to watch a movie here with a friend when i went to visit the Temecula Area to beat the heat. I was surprised there was a very long line to buy tickets to watch movies. It was almost time for our movie to show and we needed to buy tickets. However, i was very disappointed to see there was a tiny sign pointing to the self-​service kiosk located inside. (Could’ve saved time for all the people suffering in the 100 degree heat). What was worse was that they only had 2 kiosks anto d 1 had broken down.
However, the seats were okay and the overall experience okay. The one thing i did like is that we got in during matinée prices. Otherwise, i guess its just a place to go if you’re in Temecula.