Cold Stone Creamery

Seriously my 8 year needed to use the restroom and they wouldn’t let her use the restroom. She had to go so bad that my wife had to drive her down to the gas station while we waited for our ice cream. Unbelievable

I have been to this location several times and it seems to get progressively worse each time. My last encounter was my final attempt at giving this place a chance. I attempted to order one of there cakes online, (of course the online order wouldn’t go through) however I was reassured because the website stated I could place an order over the phone. «Unless you order from the Ready For Pick Up Now category below, Cold Stone Cakes requires that you place online orders at least 24 hours in advance. If you have a rush order needed in less than 24 hours, please call the store directly to order by phone» Well lets talk about FALSE advertisement, when I called at 11 am for a 6 pm pick up the lady stated I needed 24 hours I let her know I attempted but was unable. She said wasn’t going to happen I asked for the manager/​owner and he said I could only purchase the premade signature cakes because I didn’t have 24 hours. Not sure where the disconnected is between the business and they’re website, but you can surely see why this location is so poorly rated… I didn’t realize it took 24 hours to throw some ice cream and cake together.

I went there on Sunday ³⁄₂₀. On the door it says they open at 11am. We were there a little before 11am and then waited till about 11:30am and they still weren’t open. We decided to leave. We were pissed because don’t say you open at 11am and nobody was there not one employee. Sprint next door says they open at 11am and they had employees there before 11am.
So i ended up going later on, the line was right at the door, with only 2 slow ass employees working. It seriously took forever! And with a one year old being impatient was just not happening. So we finally get up there, and this one guy helped us idk if he was new or just stupid? As soon as i was telling him what my daughter wanted this other lady cut me off and told the guy that was helping me that her ice cream order was wrong. So i didnt finish what i was saying and he just went to help her out. He comes back and asks me again what i wanted. He gets the ice cream and asked what topping i wanted again for the 2^nd time, and i guess he had wax in his ears cos he asked me for the 3^rd time what i wanted for toppings again! Then when i told him what i wanted he asked me twice what i wanted like really dude listen the first time i tell you! I don’t like repeating myself again.
Overall, i think the location is really small, and second the employees there are just dumb and need to really listen to the customers. And please hire more responsible people that’ll open the doors at 11am. But really i like the other location off hot springs better.

I come to this location about once a week. I have noticed that the portions keep getting smaller and smaller. Today the girl told me that she wouldn’t punch my cold stone card because I got the card at another location. When I get the card from this location all other cold stones take it. This location also refuses to redeem a punchcard that was given at another cold stone. I think I will make sure I don’t come here anymore and will now go to the one off Benton!

Came here to order a bday cake twice and both times very disappointed. The first time I had them put some writing on top and the writing can barely be read! It was speared and definitely not presentable! The girl behind the counter said rudely asking if I still want it or not because that’s all they can do. Normally, I would just walk out but because my hubby’s bday was that day and I had no time to pick up another one so I took it. They offered no discount or apologies for their poor work.
The second visit was actually for my hubby. This time he ordered and paid for the cake in advanced. The day of pickup, the owner couldn’t find the cake and said she didn’t see his order. My husband stated that she charged his credit card the day he ordered and demanded either a cake or refund. She couldn’t do either since she couldn’t find the copy of the order so my husband threaten to call his cc company to deny their charge and the owner finally said she will give the refund only this time! Really?! We are so done with coldstone, back to Baskin Robin it is. Much cheaper and service is way better.

Just left Coldstone disappointed. My husband ordered a No Fair Funnel Cake which was a big disappointment, it’s small, the scoop of ice cream that came with it was not even a full scoop and the strawberries were sour. I asked the worker if the strawberries were frozen she said no but those were the soggiest sour strawberries we ever tasted, the workers said nothing… Nice customer service! Fist and last visit here.

My daughter and I got an ice cream here and sat down to eat it. We tipped them and they didn’t sing the tip song which my daughter was looking forward to and then when I asked they treated me like I was crazy. After 5 mins of sitting down they told us that we had to leave because they closed at 930pm and it was 939pm. I was not half way through my ice cream and just threw it away because I couldn’t eat it and drive at the same time. Horrible customer service and very rude to kick someone out of the store.

Came in for the second time and ordered a «Hot for Cookie». I was helped by SABRINA, the order was mainly whipped cream more than anything. After taking a small bite I decided to take it back and Sabrina wanted to charge me full price for 1 scoop of ice cream in addition to taking back my original order. I explained I wasn’t happy w my first order and wanted to replace it. She kept walking into the back and playing messenger w the «lead» while providing the incorrect information. I asked for my money back and they denied that as well. I will NEVER come back here again.

High prices for low portions!

I have had two encounters with this location. The first one, I walked out before I even ordered. Stood there for 10 minutes and wasn’t even greeted and there was I only one person in front of me. The second time I was the only one in so I got greeted and got ice cream this time. My biggest complaint about this place, it wreaks of cleaning supplies. When I walk into an ice cream shop I expect a sweet smell. The smell of waffle cones. This smelled like straight Pine-​sol!

This was my second time eating at this Cold Stone. The first time I bought a To Go half gallon size Create Your Own and the servers gave us more than what could fit in the container. So they gave us the rest for a discounted «like it» size price. Super delicious and flexible with the toppings you can get even for signature creations. This time I bought a Gotta Have It German Chocolate Cake signature creation and it was huge, over the bowl filled. The servers this time however were not as happy to be there. Cold Stone is known for the staff singing songs when they get tips but didn’t when a customer put a tip in the jar. So because of the staff experience this time I will give them a 4 but the ice cream is a 5!

I’ve had two encounters with this location, one awful one so-​so.
The first time we tried to visit was at 8:30 on a Wednesday evening during Spring Break. We pulled into the parking lot right in front of the store and got out. We approached the store and watched as the worker ran to the door, shut it and locked it before we could reach it. The outside and their website advertised open til 9. Menchies got our business instead that night.
We attempted to visit again a week later, this time around 7:45. Everyone enjoyed their ice cream, we had a BOGO coupon so we got one of the cups for free. The only strange thing was I ordered a Founder’s Favorite and when I started to dig in once we got home, it had crushed peanuts and a peanut butter sauce on it. Founder’s Favorite should come with chopped pecans and caramel sauce. Everyone else’s orders were right on so I guess we’ll see if maybe third time is the charm.

Only open til 9pm on Sunday not 11 pm like it shows on Unilocal.Sure it might be 9:10 but if your doors are locked then turn off your open sign

I love the birthday cake remix. Anytime I am at cold stone it is my go to order. This cold stone did not disappoint. So delicious. Fast service and my order was consistent with other cold stones I have been to.

Birthday cake remix with a hit of Reese’s !! Bombdotcom Great customer service to super friendly super clean great

We were passing through Temecula last night and wanted to get something sweet. After a quick search on Unilocal we found a few places that looked good but everyone closed at 9pm! Just as we were about to give up we came across Cold Stone.
Such friendly and helpful service! The two girls helping behind the counter were very accommodating and quick, perfect since we were trying to get back on the road. The smell as at any Cold Stone is simply heavenly. Definitely recommend stoping in to create your own tasty treat!

If you can find another ice cream place, please do. I had a birthday coupon on my phone and announced it to the young man working when I walked in, as I was the only customer in at the time, however he completely ignored me even after I asked to try a sample. I believe that he was under the influence of something because he was extremely distant during our entire interaction. When I went to pay, I handed him my card and told him of my coupon. He said that only paper coupons were accepted and swiped my card without allowing me to decide if I actually wanted the ice cream which was now more expensive than expected. When I told him that I wanted my money back to take my business elsewhere, he complained to his manager and even attempted to pull money out if his own pocket to show his frustration saying «fine then, here I’ll pay him.» This was incredibly frustrating as a customer. I will not be taking my business back there regardless of the great product that they serve.

Wow. It’s always great. Seriously who does not like saturated fat? I mean ice creams? haha. It’s always been consistent and great.

There is absolutely NOTHING better than the smell of walking into a Coldstone… it’s SOO amazing!
However, my only gripe is that they won’t just scan the coupon in my email, they want it printed out… which, if I’m just out and about and get this sudden urge for Coldstone because I just received a coupon to my email, I don’t really want to go all the way home just to print out a coupon?
Am I crazy or lazy? I hope somebody agrees with me… cause if Coldstone changed this, it would definitely drive my business there some more.

Granted it’s Sunday night, but I knew there were a Coldstone, perhaps 2 that would be open a little after 9. I called the store nearest me and she said they had just closed about 5 min ago (9:05 pm) and I anticipated that, so I asked her if she knew which other one nearby had the chance of being open til 10pm?
She suggested to try the one near the mall considering it’s in a major shopping area and busy intersection. I looked up the number online and it clearly said opening hours 11am-​10pm, Fri and Sat 11am-​11pm. Just to be on the safe side (and my husband had already left the house on the great ice cream trek) I called down there and asked the girl who answered the phone if they were open until 10pm. It was 9:12 pm. Her answer was, «No, sorry we close at 9:15.» then hung up.
Who closes on the ¼ of the hour? REALLY??? They need to change their hours on their website and teach their employees some basic customer service.