Butterfield Dental Group

They are a great dental office, my daughters and me have been coming here for a couple of years now and they do good work. I would like to shine a bright light on one the their front office girls Jessica Tuala, SHE IS THE BEST! She is extremely knowledgeable with all of the procedures/​cost/​insurance. She takes her time and is very patient with me bc I always ask her to break it down in terms so I can understand. I walk away feeling totally satisfied because of her. I can not compliment her enough. So thanx again Jess, you rock !!!

Seeing as how much I hate this dentist, This office by far was the best one I’ve been to in along time. I have such a fear of the dentist, But both the office manager/​Doctor clearly explained all of my treatment that I needed. After reading the other reviews, I am actually kinda surprised that people have such negative things to say! I will be coming here for along time.

I don’t usually like to go and comment on a medical facility but I feel the need to do so I want to share my experience just like others have. A week ago I went in for my initial exam just a routine visit to get a cleaning and some x-​rays done. I knew that I had to have fillings possibly repaired but that’s about it well to my disbelief the doctor presented me with a huge list of problems. The doctor claimed that I needed three crowns and I also needed to have a fillings replaced he also mentioned something about beginning stages of periodontal disease. The doctor also recommended that I have a deep cleaning with an antibiotic flush. I seriously was in shoc to hear all this I don’t get dental cleanings done every 6 months but I do have them every year and I have never had such a bad report in the past. I decided I wanted to wait on treatment and go home to do a little bit of research and discuss this with my husband. He presented me with a bill for $ 4,500 and yes that is with dental insurance. When I told the office manager that I needed to go home and discuss this she tried her best to convince me to at least get some minimal work done. She really tried to push me to at least do payment plans. They expressed how important and crucial it was for me to get this work done as soon as possible. Well I felt extremely uncomfortable and felt like it was a business deal I really feel like I was dealing with a salesperson. I went home and called one of my friends that is a dental hygienist I told her about my experience and she also thought it sounded very odd. She recommended that I visit the dentist that she works for in Canyon Lake. I had my exam done yesterday then to my relief I only required to have two fillings redone and one new filling. The doctor did it through exam and a new set of xrays he did not see any periodontal disease or me needing any crowns done. Again I don’t usually like to go and say negative things about a medical facility but I do say this to those of you that are considering this dentist or any other dentist please get educated do your research I almost spent $ 4,500 for something I did not need

Dr. Tran was very professional, kind, empathetic and patient with my father. He respected and understood my father’s needs and wishes and was very sensitive to people’s different ethnic and cultural backgrounds. He did a wonderful job and stepped in when the oral surgeon canceled on the last minute. What a wonderful dentist! I wish him many more years of practice.

After 1 cleaning I am finding another dentist. We recently changed our plan and I was seeing them for the first time. We have a dentist in the family but it is far away so we try to only have some big expensive stuff done by family and cleanings etc done locally. I know some dentists try to upsell everything but when they tried to upsell my 16 yr old daughter on a $ 100 deep clean procedure that she did not need I refused. I was going to allow them to remove her wisdom teeth in a couple of months but not a crown for me they wanted $ 800 for that I can have done for $ 150. When they kept pushing me for an appointment I mentioned the family member and I was immediately refused any further service by the office manager. Her reasoning was they could get blamed for any insufficient work done elsewhere. How funny! The copious amounts of notes they make and my having to initial for anything even discussed and sign for any work completed and they think they could be blamed for work they did not do – if anything it would be MORE work for them if I received bad dentistry elsewhere. I decided with that mentality I did not want to be seen by them anyway. The funny part is with both my cleaning (lunchtime) and my daughters cleaning (after work) we were the only ones in the entire office both times but they acted like they had a hard time working us in and would not allow us to have appointments at the same time.

I rarely write reviews, but seeing as how I’ve seen this company on here several times, I had to write. We have had Butterfield Dental for years. The first time I went, the dentist told me I had things like periodontal disease and other issues. I thought it was excessive, so I didn’t go back until a year later when I cracked a filling. I saw Dr. Diep and she was amazing. We were going to her (at Butterfield Dental) for years. Fast forward to my 6.5 yr olds 6 month check up where I was told she all of the sudden needs a baby root canal and filling, and an additional filling. Of course, this was not with Dr Diep as she has since moved on. We were told that the root canal should be done right then, and I was dumb enough to do it. $ 275 was for the pulpotomy, filling, and medicine. The treatment plan showed the filling on the other side, which would be handled at the next appointment, was $ 40. So today, we go in for the filling and I’m told it’s $ 245. What??? I explained exactly what the treatment plan said and they had every excuse. They said the nitrous was $ 200, even though I wasn’t told that. There’s no way I’m paying an additional $ 200 when I signed a plan saying $ 40. So I’m already irritated, and of course, my daughter starts crying halfway through the shot, so the dentist was done. Now, we came home with a partially numb mouth, no filling, and in search of a new dentist. I could scream. Not for the money wasted, but for putting my daughter through this and not listening to my gut and other reviews here and on Temecula Talk. What makes me mad is that the lady who explained the treatment plan, told me that it needed to be done in two appointments, and had me sign the sheet saying that this appt would be $ 40, sat there silent. She was super nice and I really liked her, but to just sit there when you know what you did? Not okay.

I would not go here again if my dental life depended on it. People please be aware of this place. You really need to consider second opinions more often. I have a dental background and I have always been very on it with my dental care. This place not only tried to bill my insurance with a different code for an exam to get be to pay a co pay when I never pay a cop at for exams, but also automatically told me I should consider ortho and perio, hahaha I have perfect white clean teeth. Never in my life I have needed that. Plus they came out with a treatment plan for over $ 1300. That said I needed 6 fillings and a crown. Really! I go every 6 months to the dentist and I have never needed work like that. I got my half crap cleaning of what they call a cleaning down and when I left I went straight to another dentist that I highly recommended because I have been there many times in the past and they told me I didn’t have those fillings present and I didn’t need a crown and also I didn’t need a special rinse and antibiotics that also was $ 235.
This is crap! They are fraud and they are doing work on people’s mouths that don’t even need to be done. People be wee and question yourself first and always get I would not go here again if my dental life depended on it. People please be aware of this place. You really need to consider second opinions more often. I have a dental background and I have always been very on it with my dental care. This place not only tried to bill my insurance with a different code for an exam to get be to pay a co pay when I never pay a cop at for exams, but also automatically told me I should consider ortho and perio, hahaha I have perfect white clean teeth. Never in my life I have needed that. Plus they came out with a treatment plan for over $ 1300. That said I needed 6 fillings and a crown. Really! I go every 6 months to the dentist and I have never needed work like that. I got my half crap cleaning of what they call a cleaning done and when I left I went straight to another dentist that I highly recommended because I have been there many times in the past and they told me I didn’t have those fillings present and I didn’t need a crown and also I didn’t need a special rinse and antibiotics that also was $ 235.
This is crap! They are fraud and they are doing work on people’s mouths that don’t even need to be done. People be aware and question yourself first and always get second opinions please. These hmo offices are ripping people off big time and they need to be shut down!!! second opinions please. These hmo offices are ripping people off big time and they need to be shut down!!!

I will never visit Butterfield Dental Group, Temecula again, because they are a very dishonest place. I had an appointment to have a regular teeth cleaning which my insurance covers, however Butterfield Dental Group said my teeth needed a deep cleaning (Full Mouth Debridement) and they forced me to co-​pay an additional $ 60.00, otherwise they wouldn’t clean my teeth. A Full Mouth Debridement is for people who haven’t had regular cleanings and this was not my situation, and they also wanted to perform other work on my teeth which was not needed either.

We have been going to Butterfield Dental Group for a couple of years. We love them. They are gentle, caring, friendly, and professional. We even referred my elderly dad to them. Yes, they told me I needed new crowns– that’s nothing new. Other dentists have told me the same thing. Yes, they do offer a variety of options and explain each option. I never feel pressured to get work done. I get dental work done when I can afford it. So, I definitely recommend them. Dr. Diep is awesome. !!!

I have had way more work done than most people. Lots of fillings, bridges, 6 crowns, braces, teeth whitening, really there isn’t much I haven’t had done.
I have been coming to Butterfield Dental for about 4 years as of this review. I could not speak more highly of the staff and service here. Dr. Diep, Dr. Tran, Gilda, Amanda and all the staff are very friendly, helpful, and great at what they do. I especially like how they’ll take the time to explain in detail any questions & concerns I have. I always want to know the exact reason for every procedure & service, so it’s nice to get informed, and not be pressured at all.
I’m lucky to live so close to such an awesome dentist/​ortho!

I wrote a review to get a free gift card. I truthfully thought this was a good dental office, but it is not. Staff is good, everyone’s nice… but the quality lacks. They filled every single tooth of mine (which I expected) and pulled 2. now… all the fillings are gone… They have fallen out. I don’t think it’s even been 2 years and my mouth is worse thanks to them. Because they drilled so much, and now the roots are exposed because the fillings fell out… I’m in a world of trouble. Because of the poor dental work, I now have to choose dentures or caps.

After living in Temecula for over 6 years, I have finally found an honest dental office! Butterfield Dental is now my only choice. I felt so cheated at Meadows Dental and at SmileCare in Temecula. Those two places make you undergo unnecessary procedures and overcharge for them. Some of the negative reviews here remind me of how my family and I felt after we were over charged and ripped off. But I do not feel that way about Butterfield Dental. Just the opposite in fact. Butterfield Dental does not recommend unneeded procedures. They are just interested in providing good dental care for the overall well being of their patients. Kudos. It’s not a big corporation like SmileCare with the «money lady» in the office telling you how to «finance» what work they want you to agree too. Butterfield Dental is a breath of fresh air… (and after your cleaning you have fresh breath to go with the fresh air!!!) Kudos, again!!!
Sharon T and family

The dentist and staff at Butterfield Dental Group are excellent. I am saddened to read that others had a negative experience. I can only share that my multiple experiences have resulted in positive outcomes. The procedures are efficiently accomplished but yet not rushed. The dentist explains exactly what is being done so that anxiety is kept to a minimum. I do plan to return as necessary.

do not go here!!! stay away they screwed me with my money!!! avoid this place with all cost!!! i had insurance and they told me that liberty dental insurance was a discount insurance. they ended up over charging and told me i need to open care credit and later i found out that they ripped me off. them when i approached them about it, they where rude and dropped liberty insurance because they needed to pay me back like 4k… stay away from this place!!!

Today was my first time to the dentist in approximately 7 years, so needless to say, I was much more nervous than usual. I recently moved to Temecula so I was looking for a local dentist that I could start going to routinely. Since I lived right down the street, I chose Butterfield Dental Group to start with. As soon as I arrived, I noticed that all of the staff was very friendly and I felt comfortable immediately. After I filled out the new patient paperwork I was seen immediately and throughout the whole appointment I noticed that all of their staff was very efficient, but their efficiency did not cause a lack in their attentiveness or attention to detail. When I asked the Hygienist to go over flossing with me just to make sure I had good technique, she was happy to go through the process with me in detail. Knowing it had been quite some time since my last visit to the dentist, the doctor did a very thorough examination. He checked the overall health of my gums and took pictures of some problem areas (which I had felt prior to my visit) with a toothbrush-​size camera and was able to show me on the computer screen right in front of me so I could see exactly what I was feeling. He described what I could do to help the sensitivity and offered to put a desensitizing gel on the area to help. When he prepped the area to apply the desensitizer, he changed his mind and decided it would be best to do a filling, which is a much more permanent and a significantly more economical solution.
Prior to my visit today, I expected to be judged because it had been so long since I had been to the dentist, hear about all kinds of work I need to get done and be stuck with a huge bill. All of that could not be further from the actual experience. All of the staff made me feel very comfortable, I was complemented on how I cared for my teeth/​mouth/​gums, and I had very little out of pocket expense.
I feel very blessed to have found my new dentist after only the first visit. The staff made my experience informative, fun and comfortable. They may have actually cured my anxiety about going to the dentist!

I would not recommend this dental practice. They did not clean my teeth as I had requested. They wanted to perform a great deal of work that was not called for. They wanted to replace several crowns and a bridge because the dentist said it could not last as long as it had. The also wanted to do a deep cleaning and replace several fillings. Total cost for these procedures would be over $ 30,000 with my out of pocket over $ 6,000. It was like a car repair shop wanting to replace the engine and transmission because it might need to be replaced sometime in the future. In addition, when I asked for my x-​rays be sent to another dentist so I could get a second opinion, they said they could not send them via e-​mail but could only print them out and give me those print outs. So if you would like to be taken advantage of by a practice that must have a lot of student loans to payoff, this is your place! If not, there are dozens of other practices in the area to go to to get your dental work done.

The people in the office were super nice but they gave my wife a $ 6000 dollar estimate on repairing her teeth. They stated that are of her fillings needed to be replaced and that they had to do this huge procedure on like six of her teeth over three month time period. We went and got a second opinion by a family friend who is a dentist but whose office is over an hour a way. He stated that this was the most aggressive treatment he could imagine. He looked at one tooth that they were going to drill into and he stated the tooth is fine what they showed you was a cavity is just a stain. He did agree that two of the fillings need to be replaced but not in the manner they were going to do it. His estimate for her entire mouth $ 600. Big difference then their estimate. The dental insurance we have he does not take because he stated Safeguard does not pay for teeth cleaning or fillings so that the dentist who accept it will do more drastic measure to repair problems so they can get paid. They did give me my x-​rays after a few calls and the staff is nice. If they tell you you need major work get a second opinion or you might be out a lot of money.

What an awesome dental office! Every single person on this staff is super friendly and very efficient – the receptionist, the dental assistants and the actual dentists themselves. They are so understanding about my completely irrational and slightly ridiculous anxiety about the scraper thing they use to clean your teeth (you know, the one that looks like a miniature version of Captain Hook’s hand). I’m a total puss every time I go to the dentist, but they didn’t make me feel like one. That counts for a lot, in my long book of things that count for a lot.
On the actual «dental» side, they are also one of the most high-​tech places I’ve ever visited. You can see all of your x-​rays, dental records and everything they’re doing on a computer monitor that is right in front of you while you’re sitting in the chair. I don’t know whether I like this or not, to be honest, but I’m sure it’s very helpful to the dentist and dental assistants. The dentist – a lovely woman who has the best chairside manner – even went in there with a little camera about the size and lengh of a toothbrush to take pictures and show me some areas that were problematic. She talked to me at length about how I can take better care of my teeth (like, maybe flossing more than once a year). They even used a laser treatment on my gums. I know that probably sounds invasive, but it was actually really quick and didn’t hurt in the least. I have a very low tolerance for pain, so if I tell you it’s not painful you can trust me on that.