Alliance PROPANE

If you read my previous reviews, you will see that I downgraded this company a couple of months ago because of their decision to do an improper installation. Our local municipality forced them to correct things, so all is good in that regard. But another situation came up a couple of months ago where their customer service was great!
We are on one of those plans that I have to call to order propane — it is not automatically delivered. I’m usually pretty good about this, but failed to do so in December. So on New Years Eve, midday, we run out of propane. This is a big deal because our heating and cooking are propane fueled, and because we are cooking for about 40 people on New Years Day, and we are completely dependent on the propane.
So I called Alliance. Naturally they are all booked and won’t be able to do anything until January 2^nd. I explained the situation, they said they were very sorry, and we started making plans to cancel our annual New Years Day Party. We are very depressed at this point, and I was very upset with myself for not checking the propane for the first time in seven years!
About a half hour later they call and one of their field guys gets on the phone. He explains that there is a way, without bringing a truck, they can force about ten gallons of propane into our system. (Of course, there is an extra charge for this, but that is to be expected.) So he came out, and, within an hour, we were up and running! We had to be careful as to our usage for the the 36 hours, but we were able to continue with our annual celebration! All thanks to the people at Alliance who took our situation to heart.
So we are very grateful for the staff for looking out for us. Thank you, Juanita in particular!
Let’s take it up to four stars!

A Christmas miracle! We are new home owners and never had a propane tank before. We noticed we only had 5% left on Sunday. Called Monday and by today they filled our tank and small BBQ tank. They were extremely sympathetic to our plight and gave us tips to conserve until our tank could be inspected and filled. Through the whole process, they were exceptionally friendly and helpful. Anita is a rock star! By the way, we had received many favorable recommendations to use them. Thanks Alliance for saving Christmas and my marriage!

After a year with Amerigas I just figured that high prices and poor service was the norm for propane service in the area. I had propane in the past in Texas and was used to good to excellent service from most providers. After yet another bad experience with Amerigas I finally decided to go through the hassle of changing companies and tanks.
To my great surprise the process was made quick, simple and convenient thanks to ALLIANCE PROPANE. They were very helpful, polite, amiable to working around my schedule and above all interested in my business!!!
Now to the best part… they were ½ the price per gallon of Amerigas for the initial rate and they are +30% lower in their regular rate.
The installer and the delivery drivers have been nice and thorough in lighting pilots and such. The office staff is always nice too.
Amerigas owns several of the other companies in the area so you are still dealing with a goliath with poor service… Alliance is family owned.
On a side note…
It has been 4 months since I called Amerigas (several times) to retrieve their old tanks but they are still sitting there… so when people drive by they see new Alliance tanks and can tell I switched from Amerigas. You would think they would want their tanks back but maybe so many people are leaving they don’t have room for all the old tanks.
Switching to Alliance has been a great decision, I highly recommend them.

Where is the HALF star option?!
JUST CANCELED my service with these people after the driver backed in to my telephone line, bent the riser on the roof, and left the line hanging off my roof. After he did that he JUST LEFT! …no knock on the door, no apology, NO ACCOUNTABILITY!!! they didn’t even leave the bill on the door like they always do… must have wanted to get out of there fast without getting caught! Accidents happen– anyone that knows me would know that I wouldn’t care one bit about what happened, so long as they were accountable. I thought I was upset that the driver did that and left– UNTIL i had to call the office. Then it got WORSE… I explained what happened to the lady that picked up the phone. She said PAUL was busy and had to call me back… he didnt call back. So I called him again. Paul answered and after I told him what had happened, he paused (for ever) and said, «…OOOO…KKKK???» After offering the idea that I thought Alliance MIIIIGHT need to help fix what they did, he said, «…well the lines are supposed to be a certain height off the ground». How would he know that they aren’t at regulation!!! Besides, the driver ALWAYS stopped short of the lines just to be sure because he knew that the truck wouldnt fit regardless! What the hell difference would it make if the line was too low? As driver license holders dont we ALL have the responsibility to be aware of how and where we drive our vehicles?! Paul said he’d call me back in an hour. His response «…the driver said he didn’t do it, Sooooo YOU should call the utility company.» THATS IT!!! What the hell would I stand to gain from blaming the propane guy for this, if he didnt do it?! None of the vehicles that park at this house are tall enough to snag it, and there were no other deliveries made to the house. Two roommates left the house early in the am and saw nothing wrong with the line. Later that am, my dogs started to bark– I knew it was Alliance because they called the day before to say they were coming. No one came to the door to hang the bill on the door-​hmmm? Then my landscaper pulled up (his truck isnt high enough to snag it either btw) and came right to the front door to inform me about the lines. Thats when I called Alliance… for a complete waste of time!!! I have 4 witnesses to back up the time line of event that I just explained. 2 people saw that the lines were fine before Alliance came and 2 people saw the line down, right after they left!!! There no trees above the lines, no large animals that perch on the lines, no other reason the riser would be bent. But PAUL wouldnt listen to facts… he thought that because the driver would not be fired for something like this that hed have no reason to lie. Well, not only can i think of an unlimited number of reasons people would lie in this situation (insurance cost, safety records, laziness, unaccountability, etc.) BUT why not give me ONE ONCE of credit and come look at all of the pieces of the puzzle that when put together, illustrates exactly what happened. LAZY, UNPROFESSIONAL, and UNACCOUNTABLE! THANKS FOR NOTHING ALLIANCE!!!