Latitude 38 Telluride Vacation Rentals

Me and 3 friends rented from Latitude 38 this past Presidents’ Day weekend. We arrived and the townhouse rented was clean and in order everything seemed to be good to go however there was no hot water throughout the entire into. The property manager Jake was called and showed up about an hour later stating he had made some adjustment and the water should be hot in a few hours. The next morning, still without hot water our group enjoyed a day snowboarding. Unfortunately in the nearby town a rock slide occurred and the entire city of telluride lost power. We attempted to contact Ryan, Jake, and Daniel at Latitude 38 for an update on the situation, there was no food available in the town as everyone had to shut down and we had no candles or flashlights to help when it turned to night. After staying in the townhouse overnight still with no power and no call back from Latitude 38 we awoke and again tried to get a hold of an individual at latitude 38 with no luck and left yet another voicemail. We headed to Mointian Village to see if the ski lifts would be running as the town was still without power and were informed they would not. With no information or even a concern from anybody at Latitude 38 our group decided to leave a day early as we could not snowboard and there was still no power to our rented unit. The following day once power had finally been restored to the town, 36 hours after its initial outage, Jake at latitude 38 finally answered our calls as no individual had yet to attempt and contact us regarding our multiple voicemails left. After speaking with them and inquiring what they’d be doing for us since we were forced to leave a day early and had a whole previous day without power we were told it was not there problem and were not even offered a discount on a future stay in one of the properties managed by Latitude 38. Needless to say the weekend could have gone better and although the power outage was not something Latitude 38 was responsible for any hotel would have immediately offered a solution for a future stay or credit for the night/​nights without power forcing us tenants to leave due to lack of hot water, heat and an ability to cook food. Me and my group will never be using nor recommending Latitude 38 to individual who would want some degree of customer service and some common sense when it comes to fulfilling your obligation to what a customer is paying for i.e. Power, hot water, heat, an ability to cook food in the rented unit. By far the worst experience we’ve encountered in Telluride, we go 4 – 5 times a year. This is the first time we’ve used latitude 38 and will be the last and suggest no one else looking for a good weekend use latitude 38 for their telluride rental needs

Really enjoyed our stay in Unit #6! Great location a couple of blocks from the gondola and having access to a parking pass was super helpful! Was spacious, comfy and great to have balcony and small kitchen. Hot tub was nice and clean. The staff was also easy to get ahold of, helpful, and friendly.
The only thing I’d change is the kitchen faucet as it was really challenging to wash dishes without getting water everywhere due to the short faucet that spit the water out right against the very back of the sink.
Overall fantastic stay and would definitely stay there again.

My wife and I and our dog rented a place through latitude 38 in Telluride.
The place was great, very cozy and right on the slopes. It was perfect for the three of us and we loved our stay.
The one error in the stay was that the Internet was out — which was important because we needed to plug into our jobs a bit. Not having the net was rough, but Latitude 38 really did their best to get it up and going as soon as possible, bringing out a bevy of tech people to fix it. I was impressed with their desire and effort to fix the situation.
So all in all, Latitude 38 was a great company to work with and the place itself was fantastic. I highly advise others to work with them.
Edit: I should also say that, as far as extra services go, the guys were great. Having them supply lift tickets was awesome. They also offered to get groceries for a fee, but we did not take them up on that — but I could see how, if we were on a tighter schedule, this would be great. So their extra services are wonderful.

Madison was so helpful with our reservation and the room she arranged for us at the Montana Placer was superb. We loved Telluride so much that we decided to stay an extra day. Last minute change prompted us to call Latitude 38, and again, Madison assisted us in extending our stay. She even provided recommendations on places to eat and drink during our visit. We will use the again, definitely.

Among other things, Latitude 38 overcharged our group $ 12,000 during the Christmas season. They claim it was a mistake, but it took them 17 days and multiple requests to return our money. They offered no compensation and claimed it wasn’t a hardship for us, though I’m not certain how they can judge what constitutes a hardship for any of their clients. Here’s the email from their owner in response to a request for compensation:
First I would like everyone reading this to understand that I’m not attempting to come off with any attitude or negative tone. Latitude 38 greatly appreciates that you have chosen to work with us for a second year and that you’ve gone as far as recommending our company to your friends. Thank you!
This accounting error was an honest mistake, there was no intentional wrong doing by Latitude 38 in this matter. I do not believe your family has experienced any hardship, due to this accounting error. This is not a criminal case, and using your words I don’t believe «restitution» of any monetary amount is owed or due in this case. I’m sure as business people yourselves you’ve experienced your own number of issues, mistakes or acts of god that you did not calculate for at some point. This is one of ours; and we’re sincerely sorry that you were affected.
Our company strives to achieve the highest level in guest service and we live by the mantra of «communication». But we’re not perfect and we do not tout that each guest will have a single point of contact. That said, I think we do an exceptional job and don’t believe there’s another company in Telluride who works as hard or smart as Latitude 38; and we hope that’s what you ultimately are satisfied with.
As for the credit you’re requesting for referring your friends to Latitude 38; that’s just not how we operate with our guests. I wouldn’t agree to putting our company in that position with your friends.
As for the pet fee; this we will absorb.
As for the Lower Village By-​Pass run opening. I’m not certain. I called the ski area this a.m. and they said there is no determined date of opening. He did say that he thinks it will be opening any day now, as the Christmas Holiday is here.
Here is a link to the snow and grooming report, which you could check each a.m.:
Sorry I don’t have better info for you on this.
Our family here at Latitude 38 wishes you and your family a wonderful holiday here in Telluride.
Best regards,
Levi Silva — Cell: 970−708−0930
Copy of Initial Email:
Thank you for figuring this out again, however, we are still not showing a refund on our end.
As I mentioned during our phone conversation yesterday, this has caused a real problem for all of us. The least of which is that I’m writing this email while on vacation with my family. Latitude 38 has had more than double the amount of money owed since December 5. That is over $ 12,000 during the Christmas season. If we had not done our due diligence on two different occasions, Latitude would have retained that overcharge.
We are return customers from last year. We have recommended Latitude to our friends, who are currently renting from you this week.
In addition, our overall experience with Latitude has been less than optimal. Last year we had one contact person, it was just as you’d hope as a customer going on vacation. This year has been confusing and chaotic with more than 6 contact people from Latitude making redundant requests and duplicate phone calls and giving conflicting information.
In order to make this right, we would like you to refund the cost of one night of our rental to my father. In light of all the issues, I think this is a very reasonable request. In addition, it would be nice to receive some kind of acknowledgement as a referring customer.
Finally, when we rented we agreed that we would let Latitude know if we brought a dog. At the last minute, my parents brought their dog, so I believe we owe you a pet deposit.
We also need pillow cases. There are plenty of extra pillows. Some extra sheets, but no pillow cases.

Large group (17 people) stayed for a week with few complaints. Close proximity to the slopes, convenient location, beautiful scenery, and a great house. Latitude met us at the house to run down specifics of the rental and gave us many points of contact for questions and concerns. As stated by another reviewer, it was a bit strange that paper towels and toilet paper weren’t provided. Our group is used to seeing that be a part of the rental, but most every part of the rental home met or exceeded our expectations. Would recommend to others considering a Telluride stay.

For vacation rentals, I highly recommend Latitude 38. The team is excellent to work with, and their rentals are very clean and in good locations. They give extra info on town and maps with recommendations. I have stayed in several places in Telluride and Ballard south and Montana Placer are both lovely.

We were lucky enough to find a Groupon for the Montana Placer Inn for the weekend we planned in Telluride. You never know with online deals, so we were so pleasantly surprised to walk into our room. It was very warm and comfortable. Honestly the bed and the sheets were some of the most comfortable I’ve ever slept in! Also the location is as good as it gets. We put on our ski boots Saturday morning and walked ½ block to the gondola. Everything about our stay was perfect. I highly recommend Laltitude 38 and the Montana Placer Inn.