Packer Shoes

The staff is not helpful and always seem angry. It’s almost as if you’re bothering them when you ask them for a size to try on… and god forbid you tell them that you’re not going to buy that pair. I believe this store survives on online sales. I couldn’t imagine anyone wanting to support this business after visiting the shop.
Oh and let’s talk about the so called raffles they hold for the limited releases. They write down your name and on number in a notebook and then text their friends to come pick up the pairs. At least spend the $ 10 at staples for a roll of tickets so your raffles seem somewhat legit. Also check out their instagram posts about the raffles. No one ever posts about winning and by now most people have caught on.
This used to be my favorite store when it first opened and the owner, Mike Packer, would usually be present. Now he only makes appearance during release parties and leaves these unprofessional and rude employees to run the show.

Customer Service is TERRIBLE. Never coming back to this business again. They treat you like you’re not important.

Customer service fellas. A little personality goes a long way. You guys act like your flight club. Walked in here one day and the guy didn’t even acknowledge me. Little does he know I’ve been buying and collecting sneakers for over 15 years. I could’ve walked out of there with 10 pairs, but the lack of interest these guys showed made me shop elsewhere. Im speaking about the Teaneck location. Bunch of kids that pre qualify people when they walk through the door. Maybe if I rolled in there with some of the entertainers I work with they would’ve treated me differently. You never know who might walk through that door at any given time, fellas. Smarten up.

Customer service here is trash, guys that work here roll their eyes at you and have the personality of wet sandpaper. The worst boutique in greater NYC.

I’m only posting a star because its a default. Don’t waste your time. THE WORST customer service. Why don’t they close up business already.

I’m a local North Jersey guy. They release a pair of shoes left over from all star weekend Pop up shop. Charge me tax and shipping (nj shouldn’t get taxed). 3 ½ weeks later still no shoes. No tracking. No one is responding to my emails. No one ever answers the phone. Left multiple messages. This place is trash when it comes to doing business. It’s surprising they are as big as they are with they way they treat customers. I have no choice but to call my credit card to dispute the charge. I gave them more than enough time. Guess they don’t want my $ 260. Avoid this place. Get better service from eBay sellers.

I dont know what kind of store these guys think they are running. But Online sales, no refunds, no returns, exchanges, or cancellations? Under any circunstance? Sounds a bit thirsty to me. These guys are one of those starving boutique stores that need rich posers to survive. It is a sad diservice to a dying culture really. Better of coming to NYC.

If you had asked me 5 or more years ago I’d have probably gave 5 stars easily, I was dropping whole pay checks in packer shoes, let me explain why I am not now.
I have been shopping and still do occasionally at packer since they practically opened up before this giant sneaker hype started, before the lines and craziness, before it was cool to be a sneaker collector. First off packer used to carry a ton more nike and from what I understand with nike there is different tiers as far as retail and I guess financially mike packer, who is a great guy, probably does better with other brands such as asics, Adidas and reebok and I wouldn’t never knock any stars off for that. We frequented so much that we used to get deals on stuff or be able to get a shoe at release. The staff has also changed a few times over the years, I guess I don’t go there 4 times a week like I was doing a few years ago but the workers almost act like it’s a chore to help you sometimes or disappear into the stock for a while leaving you in an empty store, I guess they’re too busy to provide customer service or too cool shoot the breeze about sneakers. You still occasionally get a great deal or a rare pair here when you least expect it.

Excellent customer service! Probably fastest online response I have ever received. Very minor issue handled n a matter of minutes, literally.

Not worth the hassle and headache. They listed a shoe on their blog as being available «in store and online». I drive pass them every day to get to work so figured I’d stop in during my lunch break. The shoe hasn’t arrived in store yet. Say what? The owner was on his way to the store with the shoes.
Now it’s sold out! Then I decided to check if they were getting the Saucony Shadow 6000 «Only In Soho» since calling their store does little to no good. Only like 10 pairs but they still don’t know for sure yet.
The employee I spoke with seemed a little to giddy in pointing out that the possibility of me getting the shoe was slim to none. Why? This just floored me. «We’re getting like 10 pairs but that doesn’t account for the employees getting first dibs». I waited for the punchline. I wanted it to be a bad joke but when I didn’t see laughter, just a smirk I asked if it went down like that and he quickly said yes.
He thought it was funny and made another joke about people sleeping outside for the shoe. Sorry bruh. Temps already in the 20’s and 30’s. Even if it were 80 no way I’d sleep outside to give these guys business. Even though I work right down the road from them (less than 6 miles) shipping to my office is $ 20 USD. Which is not what they have on their website. Place is str8 whack. Just go to NYC.

called customer service they were unhelpful and extremely rude! do not go there or call unless you want talk to as#hole.

DONT DO IT!
Now that I’ve given the fair warning, I’ll say that I haven’t had any in-​person experience with the shop, but I’m a big sneaker collector (about 4 – 6 pairs a month) and I have never had such a negative experience with a purchase through a website, and I had multiple interactions with both the «brick» store and the online store, all less than optimal. Lets set the scene…
1. I spend about an hour searching for a pair of Asics that I cant find online for a decent price until I get super excited and find them on
.
2. I notice that Packers only has one of each size of the shoe (a little suspect but I’ll go with it…)
3. I go through the check out process and enter my billing address, and the shipping address. I needed the shoes shipped to my Dad’s house since I would be visiting there for the following two weeks.
4. Packers charges my card, and the website comes back with an error. I get no confirmation of an order received, just a charge on my card. I try to call, but Packers is closed on Sundays and their phone number listed on the Twitter account and on their website goes to a fax machine.
5. Nothing, all day Monday. I call Monday afternoon multiple times and leave multiple messages, finally someone picks up and tells me I“m calling the wrong number and gives me the online store number.
6. I call the online number and the gentlemen on the phone tells me they did receive my order and would ship tomorrow, confirming my billing address and shipping address. He follows up by sending me an email.
((Side note, I’m not being unreasonable, if you have an issue with your website OK, I’m not freaking. But it IS suspicious that they charged my card and made no efforts to see where the money was coming from, I find it hard to believe that if I hadn’t blown up their phone, I wouldn’t have just been out my money))
7. I receive the confirmation email which has the wrong shipping address. I call back and speak to a not-​so-​gentlemen like Packers employee and before he even knows my issue he tells me the shoes have already shipped. I explain to him that this isn’t possible since I was on the phone less than an hour ago with another employee. He says he can’t do anything for me because the shipping department has closed but he will have someone contact me in the morning to see if it is possible to get the address changed.
8. The next morning I receive an email saying my order was cancelled.
So, lots of aggravation and no product to show for it. Lots of sketchy stuff here. Taking money with no efforts to see where it came from, a faulty website, a store phone number that doesnt work, ONE brick and mortar store that has a separate online department which is separate from the shipping department that can’t talk to one another, and some folks telling you different stories on the phone?
I dont know what Packers is up to, but in this day and age it shouldn’t be that difficult to make a simple online order and with the millions of places to buy shoes these days, avoid this one.