Hertz Rent A Car

We needed a rental car for 7 weeks and was looking around for the best price. Of course I was familiar with the Hertz name so I started with Hertz near our home on Long Island NY. After checking out other companies I found Hertz had the best prices for what we needed and then I decided to compare other pick-​up locations. I found that they do vary. I checked Hertz in Teaneck NJ because it is also convenient, being a couple of miles from our son’s home. The same exact reservation was $ 400 less. When I added a AAA discount I saved another couple of hundred more.
When we arrived for the pick-​up I was surprised to see the tiny office located in the corner of a small shopping area. From the very beginning, Steve, Rachel and Kenny at the Teaneck office was super nice. It was obvious they knew their business and were sincerely interested in pleasing their customers. We were even given a larger car than I originally requested and the service we received from everyone, but I will mention Kenny in particular, was above and beyond our expectations. To make a long story short, it seems that Hertz HUV’s don’t always come with a cover in the open cargo space. As we were traveling around the country with lots of luggage, they understood our needs and everyone did their best to satisfy us, from calling other Hertz location to going to a nearby store to see what could be purchased to solve the problem. Once that issue was resolved we were off.
The VW we were given turned out to be an excellent car. We drove over 10,300 miles (unlimited free miles, of course) and never a problem. My husband returned it saying he wants to buy one just like it.
When we returned the car, I was glad to see Rachel, Kenny and Steve there again and we were treated like family. They were sincerely interested in hearing the details of our trip and in spite of what I read about rental companies, they were true to their word about the fees and rates. We were actually sent off with warm hugs and hand shakes. If we ever are in such a need again, I wouldn’t hesitate driving the 100 miles from home to pick it up a car from here.

Rented a car from Hertz Teneack on ⁹⁄₂₉. I arrived in the office expecting to pick up 1 of 3 mid size/​compact vehicles of my choice that was discussed all week prior. They didn’t have either vehicle and they only had full size. I was upset and I’m telling Raquel that I don’t want a full size car, I don’t feel comfortable driving those cars and this woman was ignoring everything that I was saying. Still offering me the full size cars, trying to get a sale. So I am about to walk out because I am extremely upset. Kenny comes and try to help me and started to name nearby Hertz that they can possibly call to locate the mid-​size vehicle I wanted. While he is telling me about the fort lee location, she is taping him with a pen for him to stop talking to me. I looked at her and was disgusted. Why would you stop someone from going above and beyond to make me happy and calm me down and to save your reputation. She is a manager by the way. So that was uncalled for. I never seen a manager who didn’t someone to help the customer to get an issue resolved. Anyway… she called Hackensack and they had a car. Kenny drove me over and was apologetic for everything that happened and because of his professionalism and him trying to fix the problem and not concerned with selling me anything to get me out the office. HE IS THE REASON FOR 3 STARS. He is also the reason as to why I would do business again with Hertz. Another notable mention is Steven. He wasn’t there during the time all of this chaos happened in the morning but, when I returned the car in the afternoon it was a total different atmosphere. He was nice and friendly.

I actually have consistently good experience dealing with this Hertz location for the past 8 months. The staff has been consistently professional and helpful. Some of the cars are of high mileage but they are generally okay — I think it is more of the Hertz retention policy than the problem of this location. I moved from Avis in Englewood to this location earlier this year and am happy with that decision.

Very unpleasant experience! Quoted me a price upon making reservation and then price was completely different upon drop off. Salesperson Raquel made a mistake on my reservation and would not rectify the problem. Instead she argued with me back and forth on why price had changed.
I rent cars all the time and never had a problem.
Needless to say I will never use hertz again and would never recommend to anyone.