VIP Urgent Care

Urgent Care deluxe. I caught the flu, my wife told me to go to this place, despite greater distance. I was sick, and as a result — grumpy. As we were walking in to building (Urgent Care is on second floor) I was commenting to my very patient wife «this place looks like a courthouse with all this wood…» So, any excuse I could find to complain would be taken.
I must have been Jedi mind tricked, because the staff and Doctor dealt with me and I walked away in a much better mood. I still had the flu, but still. Good job!
They spent some money on this place. It’s deluxe. Chairs, medical machines, equipment, design. It all looks very nice.
I just got a follow-​up call from their office asking how I was doing.
So, while being sick feels crappy — going to an urgent care doesn’t have to.
Thank you to the staff, you have + charisma points.

Absolutely the most rude, mean, unprofessional health care provider I have ever encountered. Not one ounce of compassion. I have valid insurance, but the receptionist treated me like a criminal because the insurance verification came back with something missing. They would not treat me, even though I had a cracked rib and was in great pain. She would not even try to contact the insurance company to resolve the issue. Basically just kicked me out the door. Seriously, some of the most rude people I have ever encountered.

I never been there, posted by mistake about another urgent care but can’t delete my post, only edit.

By far the best urgent care I’ve been too. The facility was neat and clean, the staff was exceptional and the doctor was thorough and very informative. I would definitely recommend this facility who need immediate medical attention

This place does not care about the patients and only cares about money as their actions would have resulted me going into Adrenal Insufficiency.
The following is reported on the Department of Health and Human Services website if adrenal insufficiency occurs:
«People with adrenal insufficiency who have weakness, nausea, or vomiting need immediate emergency treatment to prevent an adrenal crisis and possible death.»
On December 26 I first visited VIP Urgent care and Dr. Eric Karim El-​Togby diagnosed me with an ailment and told me that he would prescribe me Prednisone for 10 days and a few days later I discovered the prescription was only for five days. Once I discovered the doctor prescribed me an insufficient amount of medicine, I immediately called the doctor’s office. The doctor was in the office he would not call me back after I called several times throughout the day and the receptionists were very rude and refused to call the pharmacy for a refill.
If one starts missing Prednisone without properly slowing down the intake of Prednisone especially after taking heavy prescribed doses they have a serious risk of adrenal insufficiency.
The receptionist also had the gall to tell me that they do not do follow up, even though the paperwork they give you and the doctor says to call if you have any questions.
I would never go to this place again as they do not care about their patients or at least failed to properly treat me.

I don’t write a review unless it’s worth it. This place is clean fast and extremely friendly. The staff is amazing me and my mom both went in sick and they just were the best

I’ve used this place several times. They are very helpful, pleasant and as professional as they come. I get better care here than I do from my primary care. Dr. Diaz is very attentive, kind and through. It’s great to know that I have a trusted health care provider that is just down the street and easy to see.
Use them!!!

An awesome urgent care! The place is renovated, everyone is friendly, and the doctor running the facility is thorough, kind and knowledgable. I’ve recently moved to California and haven’t found a good primary care physician yet but I wish he could be my PCP haha so I can stop searching for a good one.
Most urgent cares have awful wait times, I’ve come in ²⁄₂ in the morning and had reasonable wait times (just as long or maybe even quicker than when you actually have a set up appointment with any other Doctor).
I’d recommend this place to anyone

wow. the reivews are right! this place is clean, organized and so so friendly. It was quiet, I was thankful for that. Short wait, excellent care. I went in mid-​day on a Sunday and saw Dr. El-​Tobgy, he diagnosed me quickly and told me what to do at home for a few days as well as set me up with the meds I needed. I had zero questions when I left and felt confident that I would be healing quickly. I thought I was walking in with the flu, but it turned out to be vertigo. Certainly not fun, but I was amazed at the evaluation and diagnosis.
Just today, they called to check on me. I missed the call because I was busy cooking dinner — something I couldn’t possibly do a few days ago!
thank you, VIP Urgent Care for treating me like a VIP… the way all of us should be treated.

Just saw Dr Diaz. Super nice and thorough!
Zero wait time and staff was friendly and professional.
Honestly better than my primary physician.

Excellent service!!!
The place is clean and staff are very nice
I would recommend people to come in

I’ve been here once for myself and once for my daughter.
We had two different doctors, and they were both extremely competent and had great bed side manner.
My daughter saw Dr Diaz and I have to say I am beyond impressed. She has bronchitis. He explained everything to her in very simple terms but not in a condescending way… just very nice and very thorough.
I highly recommend this urgent care!

VIP, staff and Dr Diaz are amazing when ever I have an issue Dr Diaz is able to identify and treat immediately. Today I went in for flu symptoms he suggested giving me and IV with B12 B6 and C I and feeling the best I have in four days. I’ve never had a doctor willing to put in so much time and have so much compassion.
Their offices are amazing totally first class, I understand their building out new even higher and offices down the street. I live in the valley but even if I lived in the Westside of Los Angeles or downtown I’d make the drive to Tarzana to see the staff at VIP

Outstanding. if you need to take your precious children do not think about it. The place is clean, knowledgable staff and makes children feel safe ! Good job!

No one *wants* to go to an Urgent Care or ER. But, if you have to, THIS is the one !!!
As other reviewers have said, hands-​down the best looking office, latest technology on anything and everything you need to have done, the best front desk staff (Tony, AWESOME!), the best nurse (Lauren, AWESOME) and without question, THE best doc, Dr. Jaime Diaz. Down-​to-​earth, personable, ask-​as-​many-​questions-​as-​you-​like doc. Where else would you find a TRAUMA doc who will take care of your tooth infection? Like icing on the cake! Ouch.
Follow up call also. Imagine that!
Ignore mini-​mall location (VERY upscale mini-​mall), they are planning to move; ignore the «Valley» — worth EVERY mile you have to drive.
If you want EXCELLENT SERVICE AND TREATMENT, go here. I didn’t want to, but I’m so glad I did!

Not only the best looking doctors office, but also the best experience at a doctors office!
Urgent care centers dont have a good reputation and people say that you have to them in cash — that they are a rip off. Not VIP — they do take various insurances and certainly not a rip off. I would rather pay cash and be seen without a 3 week wait!
The only place that ever calls for a followup to a visit. My primary care doctor never did that! I’ve now been here 3 times and can say its consistently that great of a place. Where else can you come in without an appointment, get exceptional care, they followup with you to see how you are doing — all in a office that looks like a palace?
I wish that more doctors would be like this. I dont even want to go back to my primary.

No turnstile-​type medical service here; VIP Urgent Care is the real deal, and if you find yourself needing quality medical attention, look no further.
I went in to VIP following a pretty hard mountain bike crash I took, and came to find out I had three broken ribs and a bruised lung. Dr. Nikjoo and Dr. Diaz were phenomenal in their approach to my medical care. They were thorough, patient, and took the time to explain everything to my wife and I. They also followed up with us the next day when they saw something on my X-​ray they thought we should be aware of. Taking their advice, I went to a local ER to get further confirmation, and it was good that I did, because we were able to eliminate the possibility that one of my lungs might be filling up with blood.
A few days later I went back to VIP for a follow-​up, and while I’ll be on the mend for some weeks, it’s really comforting to know the treatment I have received from the doctors at VIP has been comprehensive, and thoughtful.
From the wonderful and friendly staff, to the fabulous doctors, to the immaculate and well-​appointed office itself; VIP Urgent Care really sets the standard for what this level of medical care can (and should) be! Thank you very much!

The best service on the valley, fast service, nice people,
I definitely going to recommend to my friends!

This is seriously one of the best medical facilities I’ve been to since my Rodeo Drive surgery!
I’ve recently switched my insurance plan from Kaiser to BlueCross and can’t believe I didn’t do that before! Such a beautiful office 5 min drive from my place, no appointment, no line, free parking.
Dr. Diaz and his staff deserve a separate paragraph! Where were you all these years?! Today I received the most detailed and professional consultation I’ve had in years. Dr. Diaz really took his time to explain every little thing and answer all my questions in such a clear and simple way that even a blonde like me got it. Yes and my lab results were ready in 10 minutes.
What can I say, thank you Dr. Diaz and VIP Urgent Care for providing such great medical services, even if you were located somewhere in OC I’d still come to you. Best Unilocal find of the year so far!

BEWARE of a HUGE bill from this facility…
Fine facility. However, let this be a warning about their fees. I took my daughter here in September when she had «nursemaid’s elbow.» The doctor was able to resolve her discomfort by simply moving her arm in the waiting area and then took her vitals. I was later shocked to see that the doctor billed my insurance company $ 1,406 for what was literally 10 seconds of service. I will post a photo of the bill for all to see. ASK what their fees are BEFORE you agree to be seen or you will be shocked at the insane bill from this provider. I will not return to this facility as a result of their insane charges.