Tarzana Terrace

my neighbors are so annoying and my oven is broken. also laundry is so expensive to do it within the premises. rent is 1800 for two bed one bath and it’s cheaper for two bed two bath online. they scam you with unnecessary fees and are rude

I’ve decided to update this review due to the service I’ve received lately, and I’d like to thank Josh for being professional unlike the other employee who has been extremely rude and aggressive to me the few times I’ve encountered her (One such incident happening to inspire the previous review).
A number of my previous issues have been addressed, however I am still unable to raise the rating much higher due to the numerous problems we’ve had due to lack of routine maintenance/​upkeep, especially regarding the AC and appliances.
Although my issues with the AC lately have been addressed quickly, and I am very happy with the service Josh has provided me, I am still unhappy with the professionalism of some other employees in the front office.

Hmm where do I begin… I lived here for about 2 and a half years and all we had was problems…
IF YOU WANT A BUG PROBLEM, MOVE INTO THIS BUILDING! No matter how clean you are, eventually they come into your house and they will take over. We put up with a lot of stuff before we decided to move. But the bugs were just the last straw. pwe had to throw out basically all of our appliances and leave our fridge behind because of it. We had an exterminator come in and «spray» for bugs. so we left for over 4 hours to come home to a place that didn’t smell anything like it had just been sprayed… and when we moved the very first thing in our house we found multiple live roaches. It’s like he brought more with him rather that exterminate them. There aren’t just roaches though… there are ants too! When you go talk to management about it, they always blame it on the weather. We are very clean people… that doesn’t mean a thing when you live in a building with an infestation.
Lets talk about the leaks… they shut the water off constantly to fix pluming problems… anyways, we lived on the bottom level and we had a leak in our dinning room area… when we told management about it they told us to call them over when it is actually leaking… only problem is it would leak at night when the office wasn’t open. so it took them over two weeks without even trying to follow up. Eventually my ceiling started peeling off and the over head lamp filled with water. This clearly could have been prevented if they would have listened to us in the first place. It ended up with them blocking off our kitchen and cutting out or ceiling. I couldn’t even get a cold glass of water for about a week. This wasn’t even the first time our ceiling caved in, but I’m not going to write about all of that.
The only reason I am giving this place two stars because of one is because your manager Natasha is wonderful and very efficient. If you need anything, go to this woman! She gets it done. And she is so super nice! Joshua is also pretty nice but Natasha was definitely the person I felt comfortable going to with any problem. Also the maintenance staff is also very nice. Jason and bob are the nicest guys ever and very helpful!

Top notch customer service, Joshua was professional and courteous.
Went in to tour a unit. Initially spoke with Natasha. When we had some additional inquiries we called back and spoke with Joshua. He was very knowledgable and answered our questions promptly

I don’t even live here, I was just looking to set up an appointment to see the place and the woman on the phone was sarcastic and made me feel like an idiot.
I was asking to get a morning appointment on a Friday because I normally have Friday mornings off. As I went to look at my calendar I realized I only had afternoon times. When she asked me what time I was thinking I instead suggested 1:00 and she replies, «PM!?» and I was like, «Yes.» And in a very sarcastic and rude tone says, «Um… that’s PM… not AM.» As if I didn’t know. So I go, «Okay… how about 10:00AM.» Realizing she had been rude says, «Well that’s fine… it’s just you said AM.»
Lady… what?! Who cares what I said, I made a mistake.
She treated me like a idiot and I will NOT be attending my appointment purposely because she was a complete jerk.

I’m causiously optiomistic about living here. I have been here about 6mo. We have the water turned off for a few hours about 2 – 3 times a month for a couple hours for «plumming issues» to be resolved. I am starting to think that it’s never going to be resolved. We have had shady characters hanging out in the parking garage smoking weed, I have seen quite a few people hanging around my car that was parked inside the gated garage. There is usually a garage door open so of course people get in and hang out there. I have seen a security personelle patrolling over night.
Dogs are allowed here which is great (and a big reason we moved to this place) but, most people dont leash their dogs while walking them. It has been pretty quiet at night, no screaming children or anything, no dogs barking all night. Some neighbors are loud but during the day. It is improving we have has pretty conistant management which is nice. So far it’s been great. I will update my review when we move out regarding our security deposit which was almost double our rent. The apartment in general though has a nice lat out, small bathroom but its probably necause its a 1 ba. And their older apartments, cant really change that. The lower apartments have a wonderful patio setting and the upper apartments have a decent balcony. But if you have an apartment where the sun really hits it all day long you can no longer provide shade. The elementary school is down the street within walking distance along with a high school. I have enjoyed it here. We havent experienced any rat or bug problem either so I am greatful about that. Great restruants in the area though so that is also a plus. Afain, this will be updated when we move but I think it will be a while. Most neighbors are very friendly.

It’s kind of sad that I write this! We liked it in the beginning but started to experience many things people have complained about. Screaming children at night, shady characters in the parking lot, people who take our parking spaces despite repeated notes saying not to park in our space, constant plumbing problems etc…
However the main problem we had was a major flood in our kitchen and a horrible infestation of roaches (which we think came about due to the flood). Their exterminator came three times but the bug problem only got worse. So frustrating and disgusting! As we moved we had to discard so much stuff to try and not infest our new place. It has been difficult. Please avoid this place at all costs!
I do have to say that some of my neighbors were nice and some of the maintenance guys but the constant plumbing and roach problems got to me.

I lived here for over a year and dont recommend this place at all.
— rats by the gardens at night.
— noisy streets (if you live facing hatteras like i did)
— laundry card only rechargable inside the gym (which closes at 10pm)… Even if the gym is open, good luck finding the machine in service)
— my family is super clean, and when i say super, i really mean it… So management taken over the deposit and even charging more that what the deposit is, its really a shame… (manager is ok, so no blames on her… Its whats on top of her what matters-​meaning the main offices)
— AC really sucks in the summer, you turn it on, and it barely works… Maintenance do take a look at it, but well go 4 – 5 times a month to tell them to fix it.
I was going to put pics of how we left the appt but i saw a video someone uploaded so i guess there is no more to say… The deposit is not a deposit its an expense you pay to move out, and be ready to pay more because they warn you with sending you to collections.
I am not a hater, i just really tell the truth of this complex.

The management here is horrible. They don’t really care about the residents. Lately, so many thefts have been going on around here. They said they have a security guard who patrols around at night but someone broke into my boyfriend’s car and stole some stuff. Funny part was one of the neighbors informed the security about non-​residents hanging out at the parking lot late at night and he told her she was being paranoid. Next morning at 5am, my boyfriend’s car got broken into. Nevermind, we consider that our fault.
But now, our packages are ripped open at our doorstep and when we went to the management, all they could say was ‘there’s nothing much we can do.’ They wouldn’t investigate or do something about the increase amount of theft and vandalism in the apartment complex. My neighbors’ bike got stolen and another friend’s apartment got broken into. my boyfriend’s car and another neighbor’s car got scratched.
We can’t even feel comfortable and safe living here. It may seem comfortable and cool at first but they’re not capable of dealing with problems in the apartment complex so unless you want to stay up and be alert everyday and not feel safe about having stuff delivered to you without yourself being around because you have work, DON’T STAY HERE!
Plus, rent keeps increasing but safety is decreasing. So save your money and look for somewhere safer to live in.

This place is home. Its improving everyday. Im glad I moved here.

I agree with most of the comments. I’ve had the unfortunate luck to live here for the past 6 years. I moved within the complex a few years ago and they took my entire deposit for painting and carpet cleaning. Apparently, a few marks on one wall warrants an entire apartment to need a fresh coat of paint. How convenient for them. The carpeting they use is low quality and requires replacement frequently regardless of use.
The entire complex went without water… AT ALL… for a month.
The management here is a joke. Seems like they have someone new every few months and I typically hear «I’m not sure, let me check on that» but never does. Took three months to get my name on the front entrance call box.
So, just to let you know. It’s not a deposit you pay when you move in, it’s an expense you have to pay to move out.

We moved out of the Tarzana Terraces after one year. We left the place SPOTLESS. Had it been within company policy to give us the colored paint they had on their walls we would have touched up the painting ourselves. We recorded the place, documented the state in which we left it. Our deposit was 700.00. The company still charged us 80.00 for carpet cleaning, 150 for cleaning (it is standard to have sanitary cleaning crew before any apt is rented — tenants should not have to pay for this), 75 for fumigation (which there were NO fleas), 470 for painting… 775.00 total.
The manager failed to show up at our walk through and has not answered my phone calls since. She has only texted me info to call someone else.
DO NOT MOVE IN without knowing EXACTLY what it will cost you at the end. Even if they give you a great moving in discount to begin with, they WILL bite you at the end.
And I NEVER got a call to reschedule a walk thru… I read the lease and no where does it say that we have to pay for normal wear and tear of the place. We left it move-​in ready. We made sure that even the cupboards got cleaned with 409.
Here’s a video of our clean apartment when we cleaned it.

Very nice place compared to others.

Stay away at all costs.
Want roaches in your apartment? Live here.
Want a hole in your ceiling that drips water for 2 months? Live here.
Want to throw your money away? Live here.
Stay away. Trust me. Looks can be deceiving.
Luckily for you TT I cant rate you with negative stars.