Sally Frankl, MD – Providence Medical Institute

I have had many doctors in charge of my health over the years, but Dr. Sally Frankl is by far the most caring. Dr. Frankl listens with warmth and compassion as she devises the best course of treatment. I always leave her office feeling cared for, understood and supported. The front office staff is friendly and they try their best to accommodate me. I am grateful for Dr. Frankl and I will gladly refer her to anyone who is searching for a doctor.

She is the worst doctor ever. If you like living, don’t go to see her. I was very sick a few months after being diagnosed with Crohn’s Disease. I knew I had my Crohn’s under control and so did my GI, but I was still having major health issues. By the time I got in to see Dr. Frankl, I could barely walk, couldn’t eat and had lost a lot of weight. I broke down in her office. Instead of checking me or doing any tests she prescribed an anxiety medication and Xanax. She said I’m just anxious. If I would have listened to her and just taken the medications I would have died. That same day I went to a new GI and test were done. I found out that I had c-​diff. If not treated I would have been dead. Thanks Dr. Frankl. You might want to check out your patients a little better and not be so quick just to assume they are anxious. But hey, when you are on deaths door, I’m sure everyone is a little anxious. If I could give you negative stars, I would.

As reviewer Kara points out, Dr. Frankl is for some who just need a doctor to get you in and get you out without really giving you time to discuss and understand your specific health issues. I have seen another doctor in her suite for 17 years and as of this past year he referred me to Dr. Frankl because he was no longer going to write prescriptions for my specific medication. Going to this office for 17 years I’ve developed a good rapport with the staff and nurses, and generally felt like I was treated well and given time to discuss with my doctor my health issues.
Now that I am with Dr. Frankl every visit is rushed, she is extremely arrogant, and much like Kara’s experience, actually asked me about dating now that I am divorced and recommended I start dating sooner than later (I had not been divorced more than 3 months at this time). Someone please tell me when she also became a relationship therapist?
I too found her to be arrogant, pushy, and unprofessional. She has a cold and judgmental bedside manner, does not give you time to ask any questions, really has no desire to get to know her patients and orders a ton of tests that are completely unnecessary.
My last straw was the last time I went to her. I went and told her about the anxiety I was having. She forced me to take two VERY expensive tests before she would suggest anything else, and when I mentioned financially to her how expensive it was, she tried to lecture me on how to manage finances and how important it is to learn to save so that my health was my priority. Quite frankly, that is none of her business whatsoever.

I understand why people like her, I really do. But from my experience she is extremely arrogant and thinks she knows what is best for you without taking the time to get to know you. During my last appointment she asked my age and when I told her 35, she began talking to me about the importance of online dating. When I told her that I wasn’t looking to date, she kept pushing it. I told her I am sure online dating worked for some people. She replied by looking at me sternly and saying: «it works for most people.» I was not there to see her about anything remotely related to my romantic life, something which she knows nothing about anyway. Super inappropriate. Super unprofessional. Yet, also typical of her mentality. She thinks she knows what is best for you in all things. I found a specialist I really like and she told me «I know all the good people and I don’t know him, so he isn’t any good.» Is she a good doctor? Maybe. Does she have a God Complex? Most assuredly.

Dr. Frankl came highly recommended by a friend whose father is a retired Doctor in the community (I figured who would know better than another Doctor?). At the time, I had a few issues that needed to be addressed and was concerned about the timing since it was toward the end of the year and I hadn’t met my deductible yet. I feel that all of my questions were met with patience and concern for my situation. I also felt zero pressure when I decided to postpone a few of the tests so that they could go toward my deductible for the upcoming year. I had many specific questions about billing codes and Stephanie was patient and thorough in helping me (even though I called her more than once, I never felt that I was being annoying). Stephanie has also helped with prescription related issues and I am grateful that she is available each time I call or calls me back within an hour or two. Every Doctor needs a Stephanie! Most recently I had an unexpected health crisis that required immediate attention and more than anything, I needed someone understanding and compassionate to help… I am very happy with the way things were handled. I feel very strongly that I know my own body better than any Doctor ever could and asked if we could approach things my way before turning straight to medicine to remedy my situation. I needed some time to regroup and I wanted to gauge my progress before I masked the symptoms with pills. Never once did I feel judged or the attitude that many Doctors have «I am the Doctor and you are the patient» and for that I am extremely grateful! The wrong Doctor could have exacerbated my condition to a critical point and instead I am happy to report I am on the mend thanks to Dr. Frankl’s flexibility and care. Also worth mentioning… I have had several appointments and don’t think I have ever had to wait more than 10 minutes!

Anyone who has had a good experience with Dr. Frankl must be catching her on an especially good day and is very lucky. She’s a pleasant person but a terrible personal physician. I had a baby last year, and then went to her for a check up — she did a blood work up and then told me my blood sugar was high and was pre-​diabetic. But I was still loosing baby weight and that was her main request for me. I hadn’t been back in a while and got quite sick so went in. They didn’t even weigh me (I lost about 10 more lbs) — she never followed up on the previous issues, she couldn’t have been less interested in figuring out what was wrong. She couldn’t see an infection but gave me antibiotics anyway — which is good because I did end up needing them but at the same time I was not thrilled at how easily she gave them considering she didn’t seem to think anything was wrong. Never asked about how things have been since the baby and last time I saw her. It was like I was at a clinic.

All of these other people probably just didn’t hear what they wanted or need a little cheese with their whine. Dr. Frankl is awesome, she is a very thoughtful with all of her diagnostics and always calls back to check in. I have been with her for almost a year now and she has taken great care of my entire family and I.
She was out of town, and still called me back to check in with me.

It’s important to me to have a Dr. that listens to you with a great bedside manner, not too willing to prescribe you with lots of medication, the wisdom to treat my illness in the most logical and cost effective approach, and the feeling of security because of their knowledge. I feel that this is why I keep coming back to Dr. Frankl. Years ago she had me go in for a colonoscopy and fortunately they removed pre-​cancerous polyps. And just recently discovered and treated me for a parasite when others felt I was just «under stress». It’s because of situations like these that I will trust my health to Dr. Frankl!

I found Dr. Frankl to be the most thorough primary physician I have ever seen. Her concern for my big picture health was very important to me and reassuring. I always came to my visits with questions for her and she always took the time to address them. A caring and conservative physician that I highly recommend.

This «Doctor» is a joke. Please be aware that she only reviews what medication you are currently taking to evaluate your health. She does not remember anything from about you, your last visit, or your current health status.
The office staff is the same way, rude and obnoxious. Her nurse Stepanie is a robot, she speaks like a robot and has no memory or feeling at all.
The best was the visit I had with her and it was not until the end of the visit that she realized she had the wrong chart, it was for another patient. Of course she blamed that on the robot!
Please be aware, I had almost had a serious heart attack because she was not following my medical progress, I am 52 years old, and I have children.
The «Doctor» she shares an office with, Dr. May needs to repremanded for his breech of HIPPA. He screams during your visit so everyone around can hear your medical concerns. Terrible!

Dr. Frankl identified an «abnormality» in my blood work. She recommended a series of progressive tests, all of which took place within the confines of her office. After expensive and anxiety producing procedures, she gleefully said «Aren’t you glad we ran those tests?» It was then that I concluded the tests were not about my health, but lining her pocket-​book.
Caution: Dr. Frankl’s business appears to be geared up to fleece patients and their insurance companies. (Just look around at the number of people getting blood work done. She could give Dracula a run for the money)

My husband and I used to go to Dr. Frankl, but it seemed each time she was more interested in pushing whatever the current Rx was that was brought by her drug reps. The wait to get in was minimal, but then once in, she was rushed and seemed to just make a b-​line towards whatever the current fix it drug was. After multiple times visiting her and saying we were not interested in those medications, she seemed less interested in treating us. Move on.

I didn’t bother coming to see Dr. Frankl twice. I had a checklist of a couple of questions that concerned me about my health (I’m an organized patient). My most significant memory of the appointment was how completely rushed it was (especially for a physical). I think I got through 2 questions, only to have to ask her nurse to come back for the 3^rd. I completely gave up on the 4^th. Because of how short the appointment was, I had a decade-​long chronic condition that was missed, only to be diagnosed by my next doctor. I recommend Dr. Joey Brett in Sherman Oaks instead.

I was referred to Dr. Frankl by a relative, and was very pleased. She spent a good deal of time with me, and was very thorough. Her office staff is friendly and organized. I had to wait a while, but not overly long. I would recommend her if you’re looking for a new doc.