Mellow Ride Limousine

We have used Mellow Ride limousine for years. On our last ride, Mike the driver was extremely rude. He drove like a maniac, yelled at other drivers, honked at people going too slowly in the fast lane, sped up only to slam on the brakes and make the seatbelts hurt our bodies, wouldn’t talk to us or acknowledge us, grunted in reply to questions such as «How are you? and put a disappointing end to a lovely trip. I don’t know why he turned into such a bad driver and horrible person, but he has lost our business forever! I honestly believe that his driving could have injured us.

Forget that you ever heard about this Company. We bought the Groupon deal looking for a new service to the airport which we need regularly, and they immediately told us it would be another $ 30 plus 20% gratuity. Why did they do a Groupon contract just to ruin their reputation. NEXT.

I have been a customer for over 3 years and have only positive experiences with Mellow Ride. I fly a lot for business and pleasure and do have trouble with delayed flights back into LAX and Mellow Ride is always there patiently waiting for me and has never cancelled or complained about the delays some over 2 hours! I originally found this company on Groupon so it is unfortunate other people that complained did not have the same experience… I read the promotion from Groupon and no where did I expect a limo nor was I charged any hidden fees and I did of course want to give gratuity for the outstanding service. I have tried other companies but their service was not as professional and their price significantly higher. If you travel a lot and are in need of a professional and friendly on time company then I highly recommend this company.

I am glad i read the reviews— THANK YOU FOR THE WARNING AND HORROR STORIES. There is not worse than falling victim to a passive agressive ripoff tactic…

I’ve been using this service weekly for over two years. Never a problem. Always on time; always courteous; car is always clean. Mike is the best !!

I have been using Mellow Ride Limo to take me from Calabasas to LAX for over 3 years. I travel an average of 45 weeks per year so that is over 250 trips with Mellow Ride Limo! They are professional and very punctual, often arriving about 15 min early. They have excellent communication when there are changes in the schedule. I have shopped around and they have very competitive rates also. I highly recommend this service.

Always a great experience! Mike is kind, entertaining and makes the experience very pleasant!

Horrible, they picked me up too early, wouldn’t make any stops, added extra fees, and were generally rude. Never again, definitely don’t buy that Google Offer or Groupon.

Warning– Before you buy that Groupon — Honesty and reliability is paramount with travel schedules. My experience with this company shows they do not have a clue what it means to communicate with honesty and no integrity. More like a used car dealer. Seems like they want to use a Bait and Switch or just simply use False Advertising. On a recent Groupon offer that the subject reads «Up to 54% off Airport Limousine Transport». Turns out the even the Sub text states AIRPORT LIMOUSINE TRANSPORT is FALSE. The TRUTH is that the offer is ONLY FOR CAR SERVICE. NO LIMO FOR THIS DEAL. This as per the lady who answers the phone. When I asked for a supervisor, all I got was, «sorry, I’m the only one here, and the boss never comes in until late in the day».
If you want the limo, its 4X the price of the CAR SERVICE. Buyer Beware. This Deal is for the birds! Yes, I have called Groupon and they apologized and stated the offer was supposed to be for LIMO SERVICE. They promised to email an apology to all subscribers.

Like others have reviewed I also purchased a Groupon but mine was for round trip service.
I too had an almost impossible time trying to communicate with the lady on the phone, but I was relieved when I got picked up on time with no issues for the first leg of my travel.
The 1 star I’m giving this company is a result of the 2^nd leg of travel. I had been calling for 2 days to try to book my pick up from LAX and being that I am on the east coast w/​a 3 hour time difference I seemed to never connect to a live person! When I called the number the driver gave me «To book my return,» he very rudely told me he could not help me and he doesn’t book appointments! I pleaded with him that no one in the office returns my calls and he kept telling me to call back «after 9am.» Well, I’m sorry but what kind of service is that?
And when i called the office at 9am their time (noon my time and about to board my flight) it just rings off the hook.
It’s obvious why Mellow Ride had to use Groupon to drum up business, but clearly they could use some schooling in customer service.
And yes, they also pulled the $ 27.00 airport service fee and mandatory gratuity charge w/​me BOTH WAYS! That doesn’t make it a groupon deal anymore!!!
AVOID!

DO NOT BUY THIS GROUPON! First of all they have like, one car. WE had to be picked up 4 hours early for our flight in order to be able to use the service at all. The driver bathed in Drakar Noir apparently that morning, not pleasant. When my husband asked what we awed he said 27 $ we asked if that included the gratuity and he said yes. The fine print of the groupon stated that there were fees of no more than 9 $(understandable) so we thought great, we’ll give you 30 and call it kosher. We went on our trip and when we returned we were picked up by a different man whose cologne was only slightly less noxious. Though we were told our previous driver was also going to pick us up and we paid him the grat we felt obliged to tip this other fellow who, despite his error in odor, was pleasant enough. He dropped our bags to the door and that was that.
2 days after our return I see not one but TWO charges for 27 $ to our credit card. With the cash we laid out on those two trips and the groupon and the hidden fees it would have been cheaper to go to a more reputable company whose cars didn’t smell like a bathhouse and whose drivers speak decipherable English and who pick you up with a sign at baggage, not make you hail them like a cab from the curb.

This was the worst. The Groupon offer was misleading and the driver was incredibly rude — he practically threw the bags on our driveway and drove off. We would have gotten better service from a taxi. No wonder they want the gratuity in advance; no one would give this guy anything for this type of service. Stay away from this company!!!

I called to make a reservation for transportation service to LAX from downtown Los Angeles using a Groupon. On the phone, I learned that the Groupon was valued at $ 85, but did not include gratuity (which was fine and understandable) and did not include some airport fee. So they wanted to charge me an additional out-​of-​pocket fee in addition to the Groupon: $ 27 for both the airport fee and gratuity.
Sorry… I don’t like these hidden fees and mandatory charges. If they were going to charge me additional costs, they should have put it in their advertising.
Woman «helping» me in the phone was not very helpful.

I purchased this as a groupon for one hour of limousine service. The woman on the phone was next to impossible to understand and barely spoke english. I had to spell «Ocean Street» to her.
I was plesantly surprised that someone showed up at the Santa Monica hotel on the requested date to take my husband and I to LAX. However, they sent a towncar. Um, the groupon was for a limo not a town car. Not what I requested. How busy could they be, it was 10am on a Sunday.
Groupon price or not… never again.

I called to make a reservation and they could not have been less helpful or more rude. The person who answered the phone spoke broken English and put me on speakerphone on his cell phone (which of course helps matters, right?). I could only hear every third word. He insisted that four adults and a toddler in a carseat would fit in a regular sedan with a driver to go to the airport. WRONG. I’ve tried that before — you need an actual limo (or a van) if you want four adults and a carseat. Then he told us that even if we only wanted a Santa Monica to LAX trip, we would need to reserve for 2 hours, explaining that this was the rule «because we insist on a type of car we don’t need.»
I’ll pass.