Allen Edward Appliance Repair

I just had a repair the wall oven, after the service I check the part price.
It was only $ 40~50, he charged me $ 200.00 .
Also he spend only 30min, charged labor $ 160.00
They are not right, can’t trust.
I was about to make a stop payment, but I decide to write a bad review instead.
They are horrible!

THIEVES !!! DO NOT CALL THEM !!!
Sergei 323 274 8080 came to look at my fridge. After inspection he said I need to change the door gasket which I could see was damaged. When I asked for an estimate I was told $ 160 for the gasket and $ 140 labor. I paid him the $ 45 fee they charge for coming over and inspecting the fridge. After further research I found the gasket for $ 98.03 and found out it takes about 45 minutes max to change it.
I called them twice and ask if I ordered the gasket myself would Sergei come back and install it for the $ 140 he wanted and they did not even return my call…
Talk about customer service

To all the Crooks out there, you’ve got nothing on these guys!!!
Did they show up on time? YES.
Did they repair the item quickly? YES
Did they charge you an absolutely exorbitant price? YES! YES! YES!
Had a dryer stop heating and needed it repaired because I had a summer tenant moving in in two days. Repair man came out, confirmed what I thought was wrong and quoted $ 287 with a STRAIGHT FACE! I asked him why so much, how much is labor? He wouldn’t say. He claimed expensive parts! I checked the price on the parts on Amazon and retail they were less than $ 25 with free shipping.
Between diagnosis and repair he was out the driveway in just under 30 minutes.
When I looked at the bill after I saw that he didn’t write down parts and labor, just a total. I called the head office for an explanation, again asking what labor per hour was. There was lot of humming, hawing and obfuscation but no answer. They said they would have the tech call to which I asked «who’s the boss? Him or the head office? Who sets the policies?»
The tech called back and I asked him why he didn’t write down the parts cost? He claimed that if he had then the bill would have been even higher so he would have had to add sales tax. So they cheat on their taxes too! I told him I know what the parts cost so what is the standard labor charge. More humming, hawing and obfuscation. Must be part of their company training! Finally he came up with a number of $ 120/​hour.
I said then that even if they had a way above market standard mark up on parts and charged $ 100, then the labor rate was $ 374/​hour!!! SILENCE!
I mentioned that appliance repair is a big repeat business opportunity. This was really out of whack but I would wait and see if my credit card received some credit for the obvious accidental overcharge.
No such credit!

This place is terrible. We called for service on a KitchenAide Refrigerator shelf/​drawer. The technician, Sascha, went on the phone and called around then said it out of service, but he could order it back East. We gave him a $ 100 deposit, and when I looked at the bill, it was exorbitant! $ 180 for labor plus plus. I questioned him and he said I have to make a living! We went ahead as my husband just wanted it fixed. After waiting two months and no word, we called and they said it was still back ordered. We asked that they give us an update, which we never got. We finally said send us our money back minus the service call. It took two more calls, before they agreed to do that.
Feel they are not on the up and up and wouldn’t recommend them to anybody!

Complete waste of time this guys are. They say they are authorized to repair subzeros buy they are not. They came out to my home and charged me 1800 to repair my subzero. They did not fix the problem and when I called subzero they said this company is not authorized to repair subzeros. Don’t waste your time find someone who knows what they are doing.

BEWARE THESE GUYS ARE CROOKS!!! AVOID THIS COMPANY!!!
First of all, they have about 7 different web sites with different numbers but they all go to the same dispatchers. Why?
Secondly, Zak is a rude arrogant liar and should not be working there at all. He avoids specifics and gives these wild estimates and promises a discount because he up-​charges so much. He doesn’t do the work he says he did. He says he replaced a part (which did not fix the problem with the sub-​zero fridge) and gave it to us. Nope. No serial number written down anywhere to double check the order. When I asked him more specifics he told me «f**k you». I reported this to his manager and she said she wasn’t surprised. This was after 3 days trying to resolve the problem of the fridge and the charges.
Thirdly, Sub-​zero specifically told me to avoid dealing with them because they are NOT authorized to work on their machines. The technician they did recommend, reviewed the problem and looked over the machine and let me know that nothing had been replaced to fix the problem, all the parts were original and the «work» they did had compromised the entire system– which would have to be replaced for $ 1800. Zak pumped so much freon into the machine that he basically killed the coils and froze the back part of the fridge. I showed the Sub –zero technician my receipt and the charges and he was stunned about the up-​charges. Recharge Freon for $ 225 (its a $ 50 charge at most) which now will cost me an additional $ 1800. Parts for $ 276 when they shouldn’t be more than $ 150.
I’m a manager of a triplex and they had «fixed» another sub-​zero in a different unit. I will have the technician recommended by SUB-​ZERO look that over to see what other surprises are out there.
So unbelievably unprofessional– will report them to BBB.

Thank You Allen Edwards Appliance Repair! I woke up this morning to a puddle under my Sub Zero 532 refrigerator The size of Texas! they had a Repair Man out to my Home the same day. The gentleman was prompt and polite, and get this… even had the part i needed on hand. thanks Zac for saving the day. reasonably priced, professional, knowledgeable & polite. What more could you ask for?

LIFE SAVERS! My Thermador oven decided to stop working. the day before thanksgiving! OmG, what was I to do? I had family coming over for thanksgiving dinner less than 24 hours. I had used Allen Edwards a few years back to work on my Sub Zero refrigerator, and was quit pleased. I called them in a panic, the woman in the phone was very nice. and she had a repair man to my house less than two hours later, crisis averted. thanksgiving saved. Thank you Allen Edwards for saving my holiday

I discovered a pool of water under my sub zero 550 last week. Turns out the freezer stopped working. The technician zack diagnosed the problem in minutes, replaced a circuit board and cleaned some coils. He quoted me at ¹⁄₃ of other places I called. Thank you guys for your honesty and professionalism. 5 stars.

If you need a home appliance repaired, before you do anything, hear my story.
Last week I discovered that my Sub Zero freezer was starting to fail. It still worked but food in it was starting to get a little soft. A home appliance failing has always been my worst nightmare, cause I’m clueless as to what’s going on or how to fix it. I always feel I’m at the mercy of who ever comes over to fix it.
So I do what everybody does these days, I google refrigerator repair and start pursuing options and reading reviews (hoping to find someone who won’t rip me off). Soon I find one with some good reviews, they look experienced and honest (got my fingers crossed) so I give them a call to come over and check it out. I want to get this taken care of ASAP.
A guy shows up in a van with all kinds of equipment and goes to work diagnosing what’s wrong with the freezer. After hooking up equipment and checking the results, he tells me my compressor is shot and I need a new one, along with a few other things. So I ask how much and he does up an estimate… just under $ 2,500.00 with taxes. I’m like, really… I know this is a sub zero but what the heck, that seems like a lot of money (he wanted $ 700 just for labor).
So I pay him for his estimate and tell him I want to think about this and call a friend for a second opinion. My friend also says that sounds high, and gives me the number of a guy he has used who is an expert at Sub Zero refrigerators. I’m thinking this REALLY sounds expensive, a guy who specializes in high end appliances, but I call him (his name is Zack) and make an appointment (I’m desperate and besides the worst I can get hurt is the 30 something dollars for an estimate). So he shows up (in a Mercedes SUV, which gives me a chuckle) and he and his son unload some equipment and go take a look at the refrigerator. As his son is taking off the grill, before Zack has even looked inside the refrigerator, he says «it’s not the compressor».
I’m a little mystified now, how can someone just listen to a refrigerator and make a statement like that (is this guy the «Refrigerator Whisperer»). So I say to him «how much to fix it then». He pulls out a piece of paper and does up an estimate for me right then and there…$ 225.00
What the heck, how can I get one estimate for almost $ 2,500 to fix my refrigerator and another for $ 225.00. So I ask Zack why his estimate is soooooo low. He says it’s not low, it’s just what it cost to fix it. Turns out the other guy either did not know what he was doing (hmmmmmmm) or was just going to rip me off (sad but true).
I never do reviews… ever. But I’m doing one this time, because Zack and his son saved me $ 2,250.00 and my refrigerator is performing like it’s brand new. I guess this is what happens when you do find a true «Expert» in home appliance repair. But don’t take my word for it, call these guys and find out for yourself, you will not regret it.

Out and out liars!
Called before 8AM in the morning. The owner said they might be there within the hour but definitely before Noon
They never showed up and the next person I spoke with on the phone at 12:30 was beyond confused and of no help. Beware they will tell you anything to get your job, except the truth!

Charged 191.00 for a 5 minute repair and $ 12 part. Called to speak to supervisor. Told they would call me back. Never heard from them.

OVER PRICED! Charged me $ 326 for an under $ 200 job. This company will rip you off, do your homework. The repairman Igor came out and looked at my built in oven but didn’t have the part. I had to pay $ 100 deposit for the part and go another day without my oven. I should have read the reivews prior but had used them before in ’09. Forget the 15% discount, they will charge you 3 times over! Signed ripped off!

Below is my review from a few years ago (it was five star, too).
Here’s my new one (August, 2015). Well, my dishwasher was giving me major grief, so I called Allen Edward repair again, and asked that they please, please send the same repair person. They did! His name is Leon, and he is AWESOME! Fixed some super tricky problems. So thankful!!!
— — — — — — –
This review is way overdue. About eight months ago, my Kenmore Elite dishwasher was acting funky. Things weren’t getting clean and I knew something was wrong. I did some research, and in my «expert» opinion, it seemed pretty obvious that I needed a heating element (I think that’s what it was called) which was a very expensive part. Fine. I was willing to bite the bullet, because I really needed it fixed. So, the repair person from Allen Edward came, and I informed him of my diagnosis. He could have agreed with me, and I would have gladly paid for the heating element. Instead he told me that all he needed to do was reset the dishwasher’s computer. It was as simple as pushing a few buttons. I wish I could remember the repair person’s name, because he could have not been more honest and gracious. I do remember his telling me that he had been with Allen Edward for something like 18 years. Anyway, I really had a great experience, and wanted to express my gratitude for a job well done.
Thank you!
Andrea, Sherman Oaks

Waited on a busy Friday for a technician to show up between 9 a. m and noon. 11:45 I call and a woman says that she will call the technician and have him call me.
Guess what? No call back.
12:15 I call back and get some guy who tells me that the technician is on a big job and won’t be able to get to me until later. He apologizes and tries to route another technician to me before 1:30.
While waiting I checked their Unilocal reviews, and thought this may be a sign — BEWARE… DO NOT USE. I go with my hunches first and Unilocal!second, and called back to cancel.
Common courtesy says if you’re going to be late for an appointment, especially a scheduled service call — pick up the damn phone and call the customer. Had they done that I would have understood and rescheduled. If you’ve inconvenienced a customer, then you should of at least waived the $ 35 initial service call.
Successful and smart restaurant management knows to offer a pissed off guest at least some free dessert or a glass of wine on the house. These guys have no clue on how to divert negativism — especially in this age where we have a voice.
It’s always those that are blessed with incompetence and an «I don’t give a f» attitude that ruin businesses.

You know what? I’m not a demanding person. I’m not asking for much so when you get awarded one star from me, you’ve really screwed something up big time to piss me off this much.
Let’s outline this whole fiasco shall we?
¹⁰⁄₁₈: It’s a Sunday and I realize the fridge is broken. FML right? Clearly I do not expect anyone to come out on Sunday so I make an appointment for Monday. Note: the receptionist/​appointment lady is not the nicest.
¹⁰⁄₁₉. The appointment is scheduled between 8−10AM so of course, the guy shows up at 10:30. Fine. Whatever. Can you fix it? He can fix it. He does. It takes him a total of 15 minutes and $ 225 of my hard earned money ($ 150 for the «labor» and $ 70 something for the part plus tax. Piece of advice: If your fridge breaks and it’s nothing special it’s not even worth it to get it fixed. Go buy a new one. TRUST ME) and it’s all better. Fine. Great. I can go food shopping and move on with my life.
¹¹⁄₀₁: Fridge is making «that sound» again. The ice cube tray is not frozen. Oh woe is me. Why does this always happen on SUNDAY?
¹¹⁄₀₂: I call promptly at 8:30AM and as I have a 100 day warranty on the labor and a one year warranty on the parts, I expect someone to come and fix this. The same woman tells me she will call the technician I had last time and he will call me back.
2PM Same day: Nothing. So I call back. What gives? Turns out, my guy has a day off today! OF COURSE. So why the hell did she call him and expect him to call me? Why? Why the hell would you call the guy who has a day off? WHY? She tells me she will see what she can do and she will call me back within a half hour.
3PM: No call. Yeah, see the pattern here? I get my boyfriend to call back now and she tells him that we «have to» (why? seriously? who CARES??) use the same guy as the first time and anyways that the other guy is «in the hospital» (I’ll just bet he is). So now I have no fridge and no food until 3−5PM tomorrow when he is supposed to come.
¹¹⁄₀₃:
2PM I get a voicemail from the technician which I cannot for the life of me understand but it does not sound good. In fact, it sounds like he is NOT COMING. Of course, his direct number is blocked so I have to call the main number. Again. They tell me they will call him to figure out what is going on and call me back. This phone tag nonsense is getting ridiculous and I still don’t have a fixed time when someone will come to fix my fridge.
4PM: After basically resorting to threatening them to cancel the credit card charge for the last visit, yet ANOTHER appointment was made for tomorrow ¹¹⁄₄. So yes. One more day with no food.
¹¹⁄₄: Appointment is from 11 – 12:30. Guy comes at 2:30. Come on! After three days of phone tag! Guess what? The fridge has met its end. Faced with an estimate of $ 700 for a repair, we clearly opted to just give up.
So after all that, I’m out $ 225 plus the cost of buying a new fridge not to mention how many cell phone minutes wasted plus all the time missed at work waiting around for them to show up. I cannot say anything too bad about the actual repairman. He was indeed knowledgeable and polite but the business side of things is so ridiculously disorganized and so difficult to deal with that I would not recommend them to anyone.

Our washing machine stopped working and it was going to be ten days before a Sears repair guy could come out, so we called this company. Sasha arrived 2 hours later and immediately diagnosed the problem. The total cost with parts and labor was $ 235, but it was well worth it. People who do what you’re paying them to do right seem to be thin on the ground in this field.

I completely disagree with these reviews! I purposly used this repair shop for my Thermadore oven and had a window of 12 to 3 and he shows up at 4, speaks VERY little english and wanted to charge $ 800 without a guarantee of a fix!

My refrigerator went out.
This service divides up their repairmen by the type of appliance. So if your refrigerator needs repair, they send a refrigerator expert. I called at about 1:30 PM was given a 3 — 5PM window and was told they would call before coming. I got the call and arrival in a timely manner. Edward (not related to «Allen Edward») arrived. He was well-​spoken, easy to trust and very knowledgeable.
I didn’t need a new compressor but I did need a new starter.
They charge $ 35 for the visit, but that is deducted if any work is done and paid. $ 105.00 + tax for the new starter, $ 160 for labor and I am happy.
Tried to add their website to the business info and it didn’t stick so here it is:

I called this place with no idea what I would get. My fridge was broken, and I don’t know how to fix a fridge, so… there ya go. The man on the phone was very courteous and professional, and told me that someone could be out the same day. Later, the repair person called to alert me to an exact arrival time, which was right on. I like that.
Repair man was a pro. Clean, courteous, quick, and explained everything he was going to do before he did it. He checked out the fridge, told me what was wrong, gave me an estimate, then fixed the problem in record time. While I can’t say it was cheap… it was a lot cheaper than buying a new refrigerator, and easier too. I don’t know what appliance repair is supposed to cost, but I am satisfied to know that the thing is working again, and I can go on with my life.
I clicked on pricey, because I didn’t feel like it was a bargain. But it was fine.