Best Western Plus Poconos

Very nice staff and stay The rooms were clean and modest. Location was great. Really exceeded my expectations but I didn’t really expect Buckingham Palace.

I had stayed here many many years ago became they became best western. I got a great deal last minute. Upon our check in on apr 30, we saw that the entire place had been renovated. I asked and the kind front desk told me they renovated in Nov 2014.
The room itself is very modern and super super clean. The beds were comfortable. Fitness room is small but very clean. We swam in the pool and was nice and heated. Breakfast is your typical setup with lots of tables and food replenished often. Their coffee maker is awesome as it also dispenses cappuccino, espresso, hot chocolate. Would definitely come back.
Too bad it’s not pet friendly.

My boyfriend and I had a great time staying here for valentines weekend! Loved that it was only 5minutes away from Camelback and 2minutes from the outlets. We thought it was weird the fireplace wasn’t gas, it actually required real wood so we didn’t bother with that. The jetted tub was awesome! Felt great after a cold day on the slopes. The room was huge and the bed was very comfortable.

A horrible experience… the hotel offers fireplace for some rooms, and the smoke got backed up and set off the alarm at midnight, keeping everyone up. Ridiculous. In addition the smoke was suffocating for all the other rooms. Called to complain, the front desk just said to keep the door closed and hung up before I could say a word. Absurd! Won’t come back for another torture. Just beware what you’re booking when you stay here.

This is a solid place to stay on a visit to the Poconos. It is 3 miles from the Camelback Mountain resort and many shops and restaurants.
We had a 2 bed room with fireplace and the beds were too small for 2 people to sleep in each (there were four of us). The beds were very comfortable though. When we asked to upgrade our room, they told us they only have 1 king bed rooms or 2 doubles. Good to know!
The fireplace was not gas– the front desk supplied fire logs for our use. The instructions to use in the room were interesting (keep the room at 72 degrees for at least 20 minutes and don’t leave the bathroom fan on to prevent an upwind). I must have done something wrong the second time we used it, because there was a lot of ash in front of the fireplace and we smelled like campfire that night, lol. One other note was that the fireplace doors didn’t shut all the way, which should be fixed. Regardless, I loved having the fireplace in the room… we used it a lot.
Breakfast was your average free hotel breakfast, not great, not awful.
Pool did not seem heated. I really wanted to go swimming but it was too cold! The room itself was warm enough to sit in with only a bathing suit on, but the water was not even lukewarm. That was very disappointing.
Gym looked nice, but we did not use.
Next time, we will try to find something with bigger beds for the family but other than that, I would stay here again.

Stayed here with my family for one day while visiting camel back water park in August. The rooms were nice, clean nothing over the top. The pool which I did not use, but some family wanted to check out smelled so strongly like chlorine, that no one would go in. Check in and check out went by smooth. The only major issue is the whole «free breakfast» I’ve stayed at about 2 best westerns before this and was always very impressed with breakfast so maybe my standard were a little high but after reading some reviews I see I’m not the only one who agrees that the breakfast here is a disaster. The room to eat is way to small and all the tables and chairs are so close you feel like you’re on top of one another. The food was terrible microwaveable stuff that tasted awful they had one girl working the whole thing and she was beyond slow but at the same time she was the only person so I did fee bad since everyone kept asking her questions. So overall would I stay here again: probably not this best western location

Location is perfect for our needs. Right off of Hwy. 611. Our room was clean, comfortable, and the staff was friendly and courteous. Got free coffee in the lobby. Didn’t use the free breakfast because I’m not going to stand in line behind a bunch of penny pinchers to make a waffle when I can go to the diner 2 blocks away for a great breakfast for 10 bucks!!! Next time we come to the area, we will stay here again.

Based on other bad reviews on here, I am surprised me & my boyfriend did not have much complaints. Maybe we got lucky. We stayed here at the king suite fri-​mon during labor day weekend.
The heart shaped tub looked cute and cleaned ok. wished there was a separate shower stall or something because I just had to stand there with the hand held shower head, to take a shower.
The room itself was cleaned Ok… could have been cleaner like vacuumed more properly. Also the room was very muggy. There was no odor but it seemed damp and muggy. Even with Ac on the whole weekend.
I took off one star because the cleaning ladies seemed rude. One morning we walked by a bunch of rooms they were cleaning and heard one of the ladies say a nasty comment (toward us, we think).
We even left a very good tip of our cleaning ladies in their envelope tip.

After the experience for the night at this hotel is definite will not come back ever. Here is the reason why I should not. When we check in at this hotel my wife ask the front desk person if we can get a room on the second floor, without even checking their system for any available rooms he quickly response with a no answer and gave us on the first floor with a disability room. As soon you open the door of the room, a very strong smelly urine filled the room that we all almost threw up. I ask if we can change the room and to end it all in response; all booked. My wife and the two kids have to suffer for the night. Because of the smelly room my wife and I didn’t even sleep for the night. When I check out in the morning and told another front desk person that the room was smelly, and in response he say I booked for disability; which was absolutely not true at all. Didn’t even appoligize or gave us a discount for the smelly room. This is the worse experience ever and it made my holiday vacation a disaster.

Hotel looks ok from outside. Air fresheners on the ac units. Is there something to hide? Also, upon arrival i found a large clump of hair in the sink and the drain. Not a good imression!

Pool is NOT heated. Bummer b/​c this is why we picked the place and my kids could tolerate it for 20 minutes until they’re teeth chattered. On the second day they wouldn’t get in. So sad.
Breakfast in the morning is sausage links, instant eggs, waffle maker & basic bagels/​toast/​Meiji donuts and cereal. Room and food available CANNOT accommodate amount of people. Line of 20 people waiting for the 2 waffle makers. I feel for the ladies tending the stations — they couldn’t keep up with the demands. One pitcher of milk for the coffees and kept getting empty cause used for cereal. It was ridiculous, we had to go out for breakfast and we picked it for the free breakfast (and pool).
Rooms were clean. Ours had a funny odor like a past smoker but it went away. The bathrooms were so tiny. Cheap plastic toilet rim that slide around whe you say on it.
Will we come back — no.
Would I recommend this place — no
reviews deceived us. Will be posting there also to save a family so they don’t get fooled like us.
The one star was only given for the ladies that worked their butts off trying to accommodate the entire hotel for breakfast. Looking back the breakfast room was past max capacity and a fire marshal would have shut it down on seconds.

I gave it four stars because I thought it was a good hotel for the price. The building was recently remodeled. Had a clean room, comfortable bed and the staff was friendly. Breakfast was decent as far as free hotel breakfasts go. It is a 2 minute drive to the outlets or about 10 minutes to Camelback ski area. I’d definitely stay here again.