Westchase Gastroenterology

I needed a Gastro doctor and this office was recommended to me by my Gyno. From the time i made the app to the end of my actual visit i experienced nothing but problems with this place. When i made the app the girl on the phone kept getting my last name wrong because she couldn’t understand the difference between «F» and «S». I went back and forth with her about this for at least five minutes. When i went in for the app everything seemed fine until they gave me a clipboard with a very large amount of paperwork to fill out, i mean so much paperwork that by the time they brought me to the back for my app i was still filling out paperwork and didn’t get to finish it all before the doctor came in. During the app i became slightly irritated with the doctor for a couple of reasons. After asking me about my health history i mentioned my mom had passed due to skin cancer, for some reason he followed that up with a 10 minute lecture on why i needed to see a dermatologist for preventative skin cancer screenings. While appreciate his interest in my overall health, i didn’t need to hear that, thats not why i was there, and it bothered me that he seemed more interested in discussing that with me over the actual issues i was having and why i was there. Secondly, he recommended i have an ultrasound done, this bothered me right away because while i was talking to him i told him i had just had two ultrasounds done a couple of months prior to my visit with him and that the results showed nothing out of the ordinary, i honestly didn’t and still don’t see the need to have a third, and i definitely don’t want to waste my insurance on a third one if it’s unnecessary. At the end of the app before leaving i had to fill out more paperwork again for the colonoscopy/​endoscopy that he wanted me to have done as soon as i could. The two girls behind the desk were a complete annoyance to deal with. They were unprepared, unorganized, they seemed scatter brained and were slightly rude at times. One of the girls didn’t speak english that well and would mumble which made it hard to understand her, it seemed like she was still being trained by the the other girl and and both of them together seemed like they were trying to do too many things at once which only ended up confusing me. They gave me papers with my name pre-​printed on them and to my surprise my last name was spelt wrong. They seemed confused when i mentioned this to them, i had to be blunt with them and say it wasn’t right. This was completely aggravating because they made copies of my license and insurance card which both had my last name on them, plus i filled out paperwork beforehand that either had my name written or signed on it, yet still they couldn’t figure it out the right spelling. My last name is only four letters long, not that hard if you ask me. I also told them that the doc wanted me to have an ultrasound and blood test done and it was clear they had no idea what i was talking about. I was expecting them to give me a form to take to the blood place with me so they would know how much blood to take and what to check for, but they didn’t. Same thing with the ultrasound, the place i went to previously tells you you need a form from a doc to have one done so they know what area to do and what to look for, when i told this to the girls behind the counter they basically called me a liar. At the end they told me they would call me in a couple of days with the physicians fee for the colon/​endo, they did but that was the only price they would give me. I had to research on my own the cost of the facility fee and found out that it was pretty much the most expensive facility in my entire area and that my insurance would only cover it if the doctor filed the claim as medically necessary. After all i went through with these people i did not want to take the chance, so i cancelled my colo/​endo app and have since started looking for a new doctor and office that better suite my needs.