Valet Waste

On many occasions they have knocked over our trash and left behind the trash all over in front of my door. They have also left rude comments on the sticky notes. What a waste of money. Zero stars if possible.

Overpriced and inconsistent. They are supposed to come between 8−10pm. However, that rarely happens. Either they come well before 8pm, or they don’t come until close to midnight. 3 or 4 times a month, they won’t come at all. This is especially frustrating on Thursdays, since they don’t come again for another 3 days. Also, $ 25 a month for a total of 5 – 6 bags? That’s a joke.

Those assholes (Austin, TX) took my money and did not pick up the trash. So basically they do pick up whenever they feel like, and throw them into the dumpster at the gate, while dropping bags of trash on the road…

This company is an effing joke.
My husband and I live in an apartment complex in Illinois and we are forced to pay the monthly fee to use this terrible «service». They seem to pickup whenever they want, leave whatever they want, and come apparently whenever they please. Our office says that pickup starts at 9PM, however I’ve seen them here earlier meaning I had no time to get our can out. And on top of that, they just flat out DON’T COME half the time, or when they do they take one persons trash in the hallway but leave the rest. I have called the district manager in my area numerous times about this issue and while he is super nice, they still aren’t doing their job. This company is a fraud. I will never, ever in a million years move to a complex that uses these idiots again because it’s a complete waste of money.

They used this company in Siena on sonterra San Antonio Texas this is by far the worst company ever. They set a time to pick the trash but are never on time. The people that work for this company are lazy uneducated and should not be working at all

I hate to pummel the dead horse that other reviews up to mine have already done, but this service is extortion at its finest. I mean really, *applaud*, well done on the con job. Here’s how it goes:
Nice apartment is nice. Nice apartment mandates their residents pay for Valet Waste, whether they want it or not, in order to live in nice apartment. Nice apartment takes some off the top, sends a check to this place and when (and it will happen if you use this service) you violate one of 10,000 rules, the fee your charged is just more gravy for both of them. It’s a pretty sick deal for them. It’s also priced at the point where it’s needless spending on stupidity, but it’s probably not enough where it’s going to stop you choosing a place you otherwise like everything about.
Maybe some see this business as innovative and «luxury», and if the service was more flexible and more importantly, OPTIONAL, it would be great. Some people need this kind of help. MOST do not. If I need someone else to take my trash out, shoot me. I mean come on, sure, I get it, luxury, right? More like laziness.
Next, it’ll be Valet Brush Your Teeth or Valet Wipe Your Ass. $ 35/​mo. Ridiculous…

Never again will I live in a place that forces this mandatory «convenience» on its tenants (this was forced on us at The Hendrix apartments in Austin, TX).
The website says pick up begins at 8:00pm, yet I’ve had shadowy figures appear outside my door at midnight or later. Sometimes, they didn’t show up at all (and yes, my trash was out well in advance of start time.)
I just found out I was fined $ 100.00 (on top of the monthly cost) for having five bags of garbage (I was moving) that weren’t in the bin. The bin is the size of a kitchen garbage can! When I disputed the charge, I was told I should’ve put out the bags one at a time (and kept the remaining bags in my apartment until the next pick up), or take them to the big bin myself. If that’s the case, screw your service (and the apartments that utilize it)! I’ll take out my own damn trash!
I strongly recommend not moving into ANY complex that forces this ridiculouness on its tenants.

This is the worst service ever! I don’t pay $ 25 to have my trash not get picked up. That is your job!!! Do your job!!! It is not my fault if my garbage can is overflowing after it not being picked up for four days!

This is a God aweful company with mandatory enrollment in the apartment complex I live in. The changing of rules is not passed along to those it effects. They are threatening to fine me because I have more than THREE trash bags after the holidays in which they did not pick up the trash for at least four days.
I for one, will not have someone who has decided to steer their career path down the trash route, threaten to fine me in such a way because they did not do their job.
Never has this been a problem before now but now suddenly everything starts coming out.
Be wary when looking at apartments and see if they have this trash service because it WILL drive you out and make you not want to live wherever they are.
I personally am going to be demanding their services are removed from the complex I live and I suggest that others do the same everywhere. The premise of the company is a good one. The execution however, is incredibly poor.

A service that shouldn’t be a service. It is a «Waste» of time and money. If it rains, if it snows, if it’s cold, if their employee doesn’t show up for work the trash sits by your door and starts to stink. I hope your apartment complex doesn’t piss away their money on this company. I just need to let everyone know. They have specific rules you must follow or you get your door tagged. Double bag any animal waste, must be out by 6 pm. They don’t show up until 9 or 10. If the apartment dumpster is full they don’t pick up, all cardboard must be crushed and flat, including pizza boxes or they won’t take it. You must lay your cardboard underneath the trash or they won’t take it. If you complain about their service, they won’t take it. I have two bags of trash from the day before Thanksgiving still sitting on my porch. Two bags from Sunday November 29^th still on my porch. I complained the next day to valet waste so they didn’t pick up the four bagd on Monday night. Worlds worst «service». It is sad, but it is much easier to carry all my trash to the curb from my three story apartment, with NO elevator, than to waste time on a service that won’t show up. Just crazy. This is just one thing that doesn’t belong in our society. I live in Oklahoma!

This is extortion I have to have pay 25.00 a month for this in my apt complex they give you a small can and pick up is Sunday through Thursday but folks are home Friday-​Saturday when it would make more sense to offer trash pick up during the weekend and also the lots of the folks leave the trash out on the weekends which is nasty. Like I said this is extortion

If i could give them ZERO stars, i would. My apartment complex forces this service upon us. We are supposed to have trash collected every day of the week except for Tuesdays and Wednesdays… yet even on the days they say they are going to collect, they RARELY do. WE HATE, HATE HATE this service. I would rather just bring it to the dumpster… but now we don’t even have that option since they are taking them away to rely on Valet waste. I WISH they would get rid of this service. I would not recommend it to anyone.

They charge you for special bags for recycling then throw them in the regular dumpster.

Pay for more, but get less.
At two different complexes (one in South Florida and another in Gwinnett County, Georgia) this service solves a problem that doesn’t exist. In the end, what you’re left with (as a resident) is a higher garbage fee than almost all municipalities charge and a disgusting mess in your hallways and breezeways.
It seems like a good idea; that’s what this scavenger company wants you to think. But in almost every single case, this is a bad idea.
This company also imposes strict, ridiculous rules on what and how you can throw trash out. So, if you’re paying way more for a «service» then why are there such limitations?!
Another reason this sort of company exists is corporate greed. Property managers are sold on the possibility to charge punitive fees when valet trash «service» is implemented. Strict hours are set for when to place your garbage outside all while the collection times vary wildly. For example, at the property in South Florida, residents are advised to only place trash outside between 4 and 6:00 pm, but the collection doesn’t occur on time; sometimes the collection occurs at 6:00 pm, but sometimes as late as 1:00 am. This is an excellent because the property management can then force residents to pay fines with their rents because the dysfunctional system has created yet another vulturistic opportunity. Oh, it’s good to note that the property management company will be profiting off your $ 25-​$ 35 monthly fee.

0-​Stars.
Interested in a hiring a trash service that won’t pick up your trash? This is your company.
This company is contracted by my apartment complex, Griffis Lakeline Station (formerly Talavera) to pick up our trash door side. Sounds great, doesn’t it? But they don’t actually pick your trash up; they find excuses NOT to pick your trash up. Here are some of the reasons why my trash doesn’t get picked up:
1) I have an uncrushed box. Really. See my picture for the box and a good laugh. I guess a 12 pack Dos Equis box is too much for you?
2) The trash bag was too far down in the trash bin. Really. Can’t make that up. I guess I need to eat more so I have more trash to fill the bag up?
3) An apology. I guess they just missed it this time? And this time. And this time. But the thing is, I’m single and don’t have much trash. I use this service about once a week which makes it all the more frustrating.
Valet Waste is contracted thru our apartment complex so we can NOT opt out of this $ 25.00 a month service. This nullifies the incentive of actually picking up the trash because we residents have no recourse.
If you or anyone you know would like a job where you don’t actually have to perform your job duties, this is your company. Submit your job application ASAP before word gets out that you really don’t have to work; all you need to do is find an excuse why you aren’t performing your job duties.

Biggest waste of forced spending ever. We like everyone else whose apartment complex uses this service are required to pay $ 25 per month. If the service was better I wouldn’t mind paying it. For the second time this week they refused to take my trash. On Thursday I placed 1 bag in the provided can and another beside it. They left the bag beside the can and placed a flyer on my door the next day explaining their guidelines. It says to place extra bags on top of the can. So I guess I just needed to put it on top… Not beside the can.
Then tonight I placed a bag in the provided can that was barely full. They took the bag out of the can and placed it on my doorknob. No explanation as to why.

When I lived in Tampa, I had Valet Waste at my apartment complex, and I really enjoyed the service. I never once had a problem with my trash not being picked up. We always had our trash out by 8pm, and we never had our trash missed. It was very convenient service especially during the summer months with the Florida rain.
In our lease, they did mention the $ 30 a month charge and we had to sign regarding acknowledgment of the fee as well. Yes, it is costly, however it is a convenience factor. Before we moved in, even on the apartment’s website it mentioned Valet Waste. However, from not having it now, and from having it for 3 ½ years — the service is greatly missed. My only hope is that one day they will expand into Connecticut, and my apartment complex will sign up for it.

This is a complete waste of money. This service is required by the apartment complex I live at. It was not mentioned in my lease agreement, yet I’m still required to pay $ 30/​mo. Completely unnecessary, and just a way for the property owners to make additional money in fees. I agree with the other comments posted here; the people that actually use this service just clutter the hallways with smelly trash cans. I won’t renew my lease with any place that uses Valet Waste.
Luckily for Valet Waste, nipple clamps are already out there, otherwise they would have the worst idea ever.

I’m glad people are reviewing this money-​grubbing useless company. Like previous reviewers I am also charged an extra $ 25/​month for this service so that my apartment complex can make more money off me. You’d think with the pet fee, processing fee, etc. they’d have enough extra cash but I guess not. Anyway, Valet Waste is a joke. And anyone who rents in Tampa with a complex (not an independent landlord) can probably agree.
Yep, people don’t abide by the rules and leave their trash out. Then, Valet Waste often doesn’t even come as promised. Or perhaps they’re just lazy since I’m on the third floor. Recently, a neighbor left his trash bag full of ribs and fried chicken outside and it was never picked up by VW as promised. But what happened next was pretty bad: a feral cat found his way up to the trash, ripped it open, munched on the food and left a trail of sticky food all over the walkway in front of my door. Of course the neighbor never cleaned it up nor did Valet Waste so I had to pick up the remainder of my neighbor’s (and the cat’s) dinner plus various dirty diapers, etc. on my own. How’s that for a visual? The stain is still there too! Since I usually leave for work before sunrise, it’s not uncommon to see cats ripping trash out of various neighbor’s bags while I walk to my car.
My apartment complex, and I’m sure many others, has set ridiculous standards so that they can fine those who actually use the trash bins. Since the pickup guys usually don’t come until after 9pm (or later) I often don’t pick up the bin until the morning. But surprise! No empty bins allowed outside in the AM. I was fined another $ 25 a few months ago.
Why must I be charged for someone to sporadically pick up my trash when the dumpster is less than 30 seconds from my door, right downstairs? Geniusly evil idea by this company to work with greedy apartment management and profit off renters. Valet WASTE is truly a great name for this company.

Valet Waste would be an excellent service if provided optionally at rental communities whose residents have limited mobility, such as retirement apartments.
Unfortunately this is not the spirit in which Valet Waste functions, instead it is marketed to property owners at regular apartment communities as a way to make extra money from renters. This seems dishonest because it allows leasing offices to advertise more competitive rates, but then skim extra money elsewhere.
At my community, Valet Waste is a mandatory service with no option to opt-​out, costing $ 300 annually. The service has to be mandatory, because otherwise very few people would willingly pay for Valet Waste. This is on top of the regular trash fee. It seems suspicious for a property owner to profit from a «utility,» especially the only unmetered utility. They don’t make money on my internet or my electricity, why the trash? Corruption and the trash business have gone together for centuries, but it disappoints me that my community thinks it is OK to make a few extra dollars in this covert way. After living at my complex for 5 years, Valet Waste was added this year, and I will move out at the end of my lease on principle because of this high, unnecessary, dishonest expense.
The provided trash cans are too large to fit under the kitchen sink, yet too small to accommodate a standard kitchen trash bag. Since the bin is so ugly, I keep it in the closet, and store holiday lights in it. Having hundreds of little trash cans scattered around the community diminishes the aesthetics. There are rules about when the bins can be out, how full they have to be etc., but in practice they are not followed and there is visible overflowing trash everywhere. Wind knocks over the bins, and raccoons tear open the bags.
Supposedly the protocol is to put bagged trash in the bottom of the bin, and bag recyclables in separate special blue recycle bags. Before Valet Waste, recyclables went loose into the communal bins with no bag, but somehow using more material in the form of bags seems contrary to the ultimate goal of recycling.
Bottom line — it irks me that Valet Waste is a sketchy way for landlords to profit from residents, and if I wanted my trash to be taken out, I would enlist one of the neighbor kids at a significantly discounted rate.