TLC Urgent Care

If I could give this clinic minus 10 stars, I would. Better to go to a veterinarian, you have a better chance of a vet at least directing you to a doctor where you could actually get help in a timely manner. I went to this clinic in April for sudden hearing loss in my right ear. First, the staff is rude and disconnected, they are only there to collect your money. Moreover, the actual medical staff is substandard, at best. I told the doctor on staff (Jin Kim), an unappealing man with greasy looking hair, that I had a history of ear viruses, having had one two years ago, which was treated at Tampa Hearing & Balance. I told him I thought it might be related, but he just blew off that suggestion. TLC charged me a co-​pay, and charged my insurance merely to tell me if I didn’t get my hearing back in a few days I should go to go see a specialist. The real kick in the ass came when Kim, rather than tell me I should immediately go back to the same specialist that treated me for the ear virus the first time, gave me me a card for a «plastic surgeon/​ENT» named Janet Lee. I left the clinic feeling that Kim had no idea what the hell he was talking about and I should go back to Tampa Hearing & Balance in case this ear problem was related to the last ear virus. When I called Tampa Hearing & Balance, they immediately had me come in and they started me on steroid injections through my ear drum, a regiment of high doses of oral steroids and anti-​viral meds in an effort to save my hearing. I had another ear virus, just as I previously did, which the awesome doctors at Tampa Hearing and Balance immediately recognized. I wish I had not wasted my time, and possibly the opportunity to save my hearing by going to TLC. Unfortunately, despite the best efforts of the doctors at THB, I never regained hearing and I am completely deaf in my right ear. Thursday I underwent surgery for the first stage of a BAHA (bone anchored) hearing implant.
One would fully expect that a walk-​in clinic would be familiar with a very wide array of ailments, and at least be smart enought to send you to a qualified treatment provider if they are clueless as to your problem– ESPECIALLY WHEN THEY HAVE BEEN TOLD OF A HISTORY THAT MIGHT BE RELATED!!! BOTTOMLINE– IF YOU NEED MEDICAL CARE, AS OPPOSED TO JUST SOMEONE TO COLLECT A CO-​PAYMENT AND MONEY FROM YOUR INSURANCE COMPANY, GO ELSEWHERE!!!