The UPS Store

I work for a medical facility and occasionally need to ship lab specimens to be processed quickly. Luckily, it isn’t much of an inconvenience since I pass this UPS Store on my commute home from work.
I had a brief panic attack as I pulled on the front door and found it to be locked. The sign said it was open until 6:00pm, yet it was locked before 5:00. I walked around the building, praying that there was another entrance. There was and it was open! Why do they keep their side door open and not their front? Beats me! I walked inside and stood back while the cashier was assisting another customer. Another employee was sitting down and came over without any greeting, but took my package and asked if I needed a receipt. It was a very quick process and I was on my way out the door. The customer service is a little lacking, but this UPS Store gets the job done either way.

Very bad experience with the UPS store. Had an item shipped from a seller in Tampa that used the UPS Store. The UPS Store of course packaged the item, a 90lb Brother Laser copier/​printer/​scanner. Nice packing (other than using the peanuts that make a HUGE mess-​1 reason I use Amazon for about 95% of my internet shopping. NO messy peanuts everywhere) except they failed to put on box «this side up» or «fragile». Once item was delivered, the UPS guy rolled the package — end over end over end inside my office. Needless to say many parts were damaged & UPS said item had to go back to UPS Store in Tampa. Ok. Only thing is, getting the UPS Store in Tampa to follow back up and keep me advised on the claim? Non-​existent. I have to keep following up with them and either they provide a time when they should know more which proves fictitious or they say they don’t know when to check back with them. The packing job was bad enough but the service afterwards has been extremely unprofessional not to mention unsatisfactory. Least they could have done is called when they received the printer back, and since evidently they have NO idea how the refund process works, they could have checked with UPS and advised me what to expect time wise while I wait for a refund. But evidently that’s asking too much.

I know I can depend on UPS as a company to ship my stuff safely and relatively quickly.
Can I depend on this store with the same level of satisfaction? Not really, but oh well.
The employees act soooooo, liiike, booooooored and oooooover it. No greeting, no thanks, no nothing. Just «put your box here,» «what’s the address,» and that’s it. Then again, simplicity can be a good thing sometimes. At least they get the job done.