The Tire Choice

We have been using this shop for 5 years on both of our family vehicles. We have spent a good deal of money there but have always have received consistently great service. Today they really helped me out when I was in a jam with a tire issue. I was with my 4 year old, it was raining, and I was stressed because we couldn’t figure out why my tire had gone «flat» for no reason. The owner or manager (not sure which) ran the diagnostic test, changed the tire, and sent me on my way at no charge. We will certainly use them in the future as it is vulnerable times like these that show a true business’ charactar.

Stay away from this place. Incompetent at best, unethical more likely. I had a tire replaced there a couple of months ago. At the time they told me the other 3 tires (about 2.5 years old) were ‘in pretty good condition’. Fast forward to now, I get a nail in another tire so I take it back and now they tell me all 3 tires are ‘falling apart’ and need to be replaced immediately for my safety. Given how suspicious that sounded I took it to a competitor who inspected the tires and said they were fine and had plenty of life left.
As if that wasn’t enough, their prices are absurd. For replacing 3 tires they were quoting me a discounted rate of $ 360+. Out of curiosity I asked their competitor for a quote and it came to $ 245. Same exact tires, same exact service.
Unreal how in this day and age some businesses think they can get away with this nonsense.

I have seen the negative reviews which caught my eye as I was sitting in the store waiting for a tire to be repaired! It was about 5:30pm and the manager came over to chat and I told him about the poor reviews. He explained that Tire Choice was bought by Monro Muffler Brake Inc. and that ALL previous staff was changed.
My experience was great so if you had a previous bad experience give them a second chance!

Mixed reviews… I thought I received good service and they fixed the problem, but it took them 24 hours to do so.
Initially I was told it was a 3 hour job…4 hours later, I called to see if I could come get my car and was told they sent a driver to get a part from Lakeland and he wasn’t back yet. Lakeland? That’s over an hour away. I appreciate them going way out there for the part, but I would have liked to have been given a call with an update. Luckily I didn’t need my car that day, and luckily I live walking distance from there, but I do appreciate a place that keeps me up to date.
Would I go back? Yes, the gentleman, Todd, who helped me was very kind, I just would have liked to have been kept in the loop.

Went her in September 2014 to buy 4 new tires.
After some discussion we agreed on a figure that I was willing to spend on those particular tires. Once I arrived I noticed they placed much cheaper tires on my vehicle (not the ones we agreed upon) but still charged me the inflated cost for the tires I originally requested.
I immediately called and voiced my concerns and was promised I would get a refund for the price difference from their corporate office but It would take a few weeks.
After a few weeks I received nothing! Called the manager and was basically told that I was crazy and they would not give me any refund and offered me a bs store credit of ¼ of what I was due! This place is a scam they will get over on you by any means necessary! Will never go back again!

Let me just tell you that if you choose to come here for anything make sure you don’t have to deal with Mike Morano he’s the stores manager. I have never in all my life been spoken to the way I did by him. Mike tried to Rip me off for $ 40 because he sent a guy to pick up tires that they didn’t have in stock. Well my rims were so badly damaged from the pot hole I hit that they couldn’t go on my rims. I then had to go spend 2k to buy all new rims and tires from an actual rim shop and bring back here for them to install and completely understand that I’m paying for them to put them on my car and balance but to try to charge me the $ 40 for you sending a guy up pick up tires when your suppose to be the tire professional inspecting that the tire can be installed prior to sending anyone to get tires. He completely disrespected and told me I don’t have a DAMN choice I’m paying it. I told him fine go ahead and charge me but I’m leaving reviews everywhere about your customer service, and the way you speak to your customers. Even his employees working in the garage were embarrassed and agreed they hate working for him. On a positive note the sales manager Scott was pleasant to deal with and apologized for his actions as well as the gentleman working on my car Christian. I now understand why this place has such terrible reviews and I gurantee you it’s because it’s upper management should retire! Please don’t deal with Mike Morano!

I was preparing to go on a road trip and noticed a nail in my rear tire. I went straight to Tire Choice because it is close to my house. They took me promptly and removed the nail. There was no damage to the tire and the removal of the nail was free! They also checked the pressure in all my tires. The staff was very friendly and fast. I appreciated their honesty & great service. I would definitely recommend Tire Choice for your tire needs!

I went there on March 8^th to get 2 new tires after visiting the N. Dale Mabry location. The manager was great. Ordered the tires I needed (at a significantly lower price) and installed them that day. I did not experience the poor service here that others have mentioned. I did, however, receive piss poor service from the N. Dale Mabry location.

This is an odd ball place. I didn’t even go in there for service but to drop off 6 qts of used motor oil. The guy told me they couldn’t take it because it could contaminate their waste oil. HUH? What the? I had never been in there before but that’s about the strangest thing I ever heard.

It’s a fine place as a last minute option. The people always seem to have an attitude, and they treat me like a woman in a car place. The only reason I have gone back more than once is because it is so conveniently located to where I live. It’s hard to pass up a business that does its job and is located close to your house. They do take a bit longer, but their prices are fairly competitive and they do a good job. In the end, as long as they’re doing what I need them to do at a reasonable price, I’ll go back in a pinch.

They charge you too much for labour and the parts. They suggest things that may not be needed just to pull money from you. They are very rude. Try Wilson Tires… they are nice to customers and affordable.

3 and a half hours for a simple oil change. And the employees didn’t bother to tell me that they were done until I demanded my keys back. Absolutely ridiculous. Not going back.

They are normally busy and their prices are pretty comparable to most tire stores in the area but then again they are not real fast so if you either have no life or no job and feel like hanging out smelling rubber all day then they are the place for you. Then again they are local and be be pretty handy if you get in a tight situation and need some help.

Went here last Saturday for a simple wheel balance and rotation…
Got there as they were unlocking the door at 7 AM, dropped of the car, walked to Starbucks, ate breakfast, walked to Sweetbay, bought orange juice, walked back to Tire Choice at 8:15 AM and they hadn’t even pulled my car into the garage. The Manager, BOB, gave me some sob story about how he only had two guys and one was finishing up an a/​c job from the previous day. I was stuck there until almost 9 AM. So much for waking up at the booty crack of dawn to be the 1^st in line.
Will never go back.