The Kitchen and Bath Factory

Excellent experience with a gentleman named Jeff coming out to my home to give me ideas on flooring and following up quickly with multiple estimates.
I don’t have any idea what goes into projects like this and I’m absolutely in no position to do something like that this on my own.
Communication with Jeff both in setting up an appointment and then having him here at exactly the agreed upon time was perfect.
He was not here very long at all, answered all my questions and definitely knew what he was doing.
I received a couple ideas and estimates within 24 hours and appreciated the professionalism and attention to detail that was extended to me.

This company does NOT know how to manage a project as small as a kitchen island renovation (and the island is not that big or intricate). We contacted The Kitchen and Bath Factory back in August in hopes we would be done by Halloween (which should be a VERY reasonable timeline considering we have recently had two MUCH larger projects completed in a month). It’s almost Christmas and our kitchen island is STILL not complete! All along the way we had to keep calling to find out what was going on in our project and every time we called (and I mean EVERY time) no one could give us a definitive answer and it took a long time for them to come back with an answer because each department working on the island did not communicate with each other or the manager of the store, Mary. And every time a crew member came out they were confused as to what exactly they needed to do. For example, the electrician had no idea he was going to demo our old island and was instead told by Kitchen and Bath he would be doing a 30 min electric job. The demo took several hours and the crew that was supposed to help him showed up 1.5 hours late. Also, the counter crew and cabinet crew never coordinated with each other to get the job done appropriately and efficiently and had to keep rescheduling due to confusion amongst each other. We had to call the manager and try to iron everything out for them. We don’t design kitchen islands for a living; that is why we paid The Kitchen and Bath Factory thousands of dollars to do it! Yet, we had to call, complain, coordinate, and figure out what needed to be done next EVERY single step of the way. we had been promised several timelines of completion for each area of the project and every single time, the timeline went way over schedule and we had to keep calling to find out what was going on since no one would communicate with us. We were also never told that we would be without kitchen plumbing for a month until it was too late (no dishwasher, no sink) because of the counter crew having to come back out and re-​measure after the base of the island went in and having to wait four weeks for the counter to be ordered, cut, and delivered!
We feel that four months to complete something as small as a kitchen island is unacceptable and ludicrous. We wished we would have known how terrible the company’s project management skills were, because we would have never chosen them. If you don’t want to go through the angst that we did, choose another company. They are NOT worth your money and they will NOT communicate accurately with you or complete the job promptly!

The contractor assigned to me showed up for the in-​home estimate smelling of booze and looking a little intoxicated. He didn’t even finish measuring and preparing the information needed for the estimate. Don’t waste your time — definitely do not recommend going with this company!

I decided to remodel my kitchen and two bathrooms at the same time to match the cabinets and countertops. I did my research on Angie’s list and narrow down my choices to three companies and they all gave me a free in-​home consultation.
Brian, the designer for Kitchen and Bath was by far the most knowledgeable designer of all the three that come to the house. He matched my budget to the design I wanted and gave me some new ideas. I also liked the idea of them not having subcontractors.
I had a couple concerns throughout the process but I think is kind of normal when you are going through such a big project.
Overall, I am very happy with the results. My kitchen and bathrooms look amazing!