Tampa Bay Cleaning Solutions

I was searching for a carpet cleaner in the tampbay area to get my carpets cleaned before my new roommate moved in. I found this company and called and the people I talked to had great customer service and I set up a time the day my roommate was moving in and he’d be there.
I gave them his number to call instead of mine because I was working. My appointment time was at ’11 but with a two hour window.’. I made sure that I had the price correct so I could leave a check and my roommate wouldn’t have to pay anything. So they gave me a price and I made sure to ask if there were taxes or if there would be additional fees on site. I talked to two different people who said hat would be the case.
The days come when they are supposed to clean the carpet at 11 and they call my phone while I’m working to say they are thirty min away, it was 12:15. They did not arrive to my place until 1:23, no apologies or prior notice they would be late. They asked what carpet needed to be cleaned, which was the same I’d said on the phone: 2 rooms, stairs and a hallway. They complained to my roommate that their notes did not include a hallway. They then charged him 20 $ because the stairs were dirtier than they expected. The 20 $ they charged him wasn’t even on the receipt they left! Kinda sketchy. So after work when I found out all that went wrong I was annoyed to say the least. Then when I get home and see the carpets I’m not satisfied. We have darker areas of high traffic that were still visible. I have my own steam cleaner that could remove the dark spots, but I hired and paid this company so I wouldnt have to spend my time doing that.

I called and the automatically said they’d mail me a 20 $ check. I talked to the receptionist and told her the other difficulties I had and she said shed have the main technician call me withing the hour (8:30 a.m.). I received a voicemail from the guy around three o’clock. (Horrible conception of time these people). After playing phone tag a little I finally got to talk to him again and he said ‘I heard you wanted me to call you.’. I thought it was somewhat of a rude greeting. I told him what happened and he said on top of the 20 $ he’d mail me half of what I paid. I do have to say the only positive of the experience was the politeness of the people I talked to on the phone.
So… if you’d like to wait two and a half hours for service, be charge extra than you are promised, and end up with crappy results, this is the cleaning company for you!