T-Mobile

We have been coming to this location for a couple of years now. The staff is always friendly, knowledgeable, and helpful. They always recognize us and greet us with a smile (even though we are not there often). The best part is even on a busy day you never wait long. I highly recommend this location to everyone. :)

I’m not really one that is all excited for the latest and greatest as far as cellular devices go so I had been keep my Samsung until it’s dieing breath. But… when my cat decided to spill their catnip bubbles all over it I knew there was no coming back from the dead this time. The staff here was very knowledge about the products they had available, took the time to understand my needs (which are on the simple side), and where quick in getting me back up and running. The two things that I really appreciated about this location is that I didn’t get that grimy up sell feeling that most tech places have and that they were very through in making sure I got what I could off my old phone and out the door quick. This is now my go to T-​mobile spot.

Terrible customer service. We walked in and we were totally ignored. Then the idiots went around signing people in out of sequence. They never did come back to us and even walked by us. We decided to leave. If they cannot comprehend basic customer service then they wouldn’t be able to explain more technical concepts. We slowly made our way to the door with a slight glance from one bearded employee, he looked oblivious. From what crackhouse did they hire these people?

I went into this T-​Mobile location for a loaner phone when my normal phone was out of commission. Three hours before my flight to visit Tampa, from Honolulu, my phone broke — needless to say it is nearly impossible to complete a successful work trip without a phone. I called the T-​Mobile national number and was promptly offered a new phone under the terms of the existing warranty, I was also told that I could go into any Tampa area T-​Mobile location and receive a loaner phone which could then be returned to a location in Honolulu at the conclusion of my trip.
Upon walking into the store I was promptly greeted with a smile and placed on a list for customer service. Johana was the customer service representative assigned to handle my issue — she was wonderful and I can not say enough about her pleasant personality and professionalism in helping me get squared away. She gave me a loaner phone which did not quite meet my needs because it was antiquated; T-​Mobile does not have loaner phones with Android OS. I fiddled with the loaner phone for awhile and decided that I would be better off purchasing a low end Android to use while awaiting the arrival of my replacement for the broken phone. Johana was really cool about reworking the transaction and ensuring I had everything in order to switch from the loaner to a new purchase — I kind of felt bad about changing my mind after she put in effort to square me away with the loaner, however she was awesome and handled the transaction for the new phone without hesitation. Also, she had a good sense of humor and knew what she was doing without having to stop and look things up, etc.
She also took care of my coworker who had water damage to his phone. Basically, she resolved two situations seamlessly.
I am very happy with the level of customer service provided by T-​Mobile in their nationwide customer service call centers and this location.

mixed reviews here… t mobile customer care absolutely sucks… transfered to 7 departments with in the organization and the only reason it was tolerated is the actual Sales Manager Noël. 5 stars to Noël M, thank you for having your customers best interest. Your internal customer service is lost in translation!
I have been with out service for the past day and may have lost a client because of this. How many calls did I miss?
Best rates and Best Androids, but need to fix internals