Suncoast Schools Federal Credit Union

Worst customer service I have ever. They gave me incorrect information regarding my recently deceased father’s account (which after reading some reviews I am not sure is even right now, I think they may just want to keep the money). After I became upset, the «customer service» woman sat there smirking at me. Apparently their grieving customers is a joke to them. I have never been treated so horribly in my life.

I’m not trying to bash this location but sun coast in general the fact that they ask me for my social 3 times over the phone and act as if I’m a criminal when you have criminals getting away with fraud they shutdown my account without knowledge and leave me without use of my own money because I purchased something where I live makes no sense I have been with you guys for years no need to treat a customer this way

If I could give no stars I would. Shady rules and business practices. Seems as though they can follow a different set of rules than a bank. Small company with decision making practices lacking in morals. I had a mortgage there as well as several car loans over a 10 year period. They ruined my credit and refused to separate my accounts from my ex husband. Even though I held the property and the mortgage they continued to send all communication to my ex husband and refused to send me even the simplest of tax documents. I sold my home finally and rather then refund the escrow to me, the owner, they opened up a savings account in my ex husbands name and put the money in his account. NO communication about the funds or what they were doing. REALLY!

I will never find any bank take care of me like Suncoast bank I wish Suncoast bank all over the place I left Florida now I miss my Suncoast bank. Suncoast design for working family.

I have never had a problem. Been with them for 25 years. They are strict about paying on time but they are fantastic in every other way

Stay away! This is worst bank in town! As stated, after 25 year account and hundreds of thousands of loans paid on time and in full, I overlooked one payment on auto loan due to new bill pay app. The software developer even wrote a letter explaining why was an error. Still reported to credit bureau. I am a highly paid professional with direct deposits into the account. This is a dishonest bank with questionable stability (see change from federal to state). Cannot even describe the way they handled my mortgage. Should have sued them. Closed all accounts and so should you.

We had mistakenly been short paying our car loan by a whopping $ 1.83 per month… Totally our fault. BUT, instead of calling all of our contact numbers or sending us a letter, SSFCU reports this to the credit bureaus and dings my wife’s and my credit by 100 points. When called about this, they said «not our fault». I will be ending my relationship as soon as I can, and I will go with a credit union that care enough to call/​mail about things like this before killing my credit. A little human touch vs. automated calling would have solved this. All for $ 1.83/month…nice customer service!

Another great location that I can quickly withdraw money at without being charged any fees far fro home. Clean, and easy to navigate with a well lighted ATM to boot. I love my bank!

Applied for a loan at another bank for a house. We couldnt get the rate we deserved because of a late credit card payment. Ive never been late on a payment in my life so I called them and sat on hold for 40 mins. One I spoke to loss mitigation all he could tell me is basically a time period that I missed a payment. Not the month, a period of time. He said we have two missed payments, the other he said he cant see where I missed but wouldnt do anything to find it or attempt to make thing right.
Instead of calling a good customer of 10 years and letting them know they didnt get my payment, they dinged my perfect credit twice and only can prove that I was late once and ruined my chances of buying this house. All they could say is its my responsibility to make sure payments are on time.
Roger in loss mitigation was very rude as well.

We closed an account here because we moved out of state. A former employer then mistakenly processed a direct deposit into the account. This apparently re-​opened the account. Since we no longer had direct access to the account, we could not get the money. We called and got nowhere. SCSFCU then started charging us $ 25 inactivity fees! Once the account dropped below $ 100, they started charging us $ 5 fees! They should have never reopened the account and they should have sent us our money right away. Instead, SCSFCU continued to STEAL from us until there was nothing left! BEWARE OF THIS FINANCIAL INSTITUTION!!!

I’ve been banking with Suncoast for over 7 years and would never go anywhere else! I actually signed up in Ft. Myers and after relocating to Tampa, I use this location the most. This branch is very friendly, they’ll give you whatever you ask for — I have not one complaint!
What else can I say — I love my rockin’ credit union! :-)