Sun King Pool Services Inc

I called them to come out to give me an estimate to resurface my pool and the day after I called them they showed up they gave me they sent me a estimate within a few days. Once we agreed on a price they started within the next couple days and a week and a half from start they were finished they did an excellent job and the owner Charles and his associate Ray was so professional and so easy to work with I would definitely recommend them.

So, it started out as an awful experience, got a little better, but if I had to do it again I’d hire someone else. They did a good (not great) job, but dealing with them was pretty much a hassle every step of the way. Slightly sloppy work and very poor communication.
We were in the market to have our pool and spa refinished, so Charles, the owner, came out and measured our pool and spa. He was quick and professional. We were told he’d get us a quote that night.
Three or four days passed and I hadn’t heard from him. This should have been my red flag from the get go. I contacted him, he apologized and he sent a quote the next day. When we signed the contract, he said they could start on Wednesday and have it all done by Monday. Awesome!
Wednesday came and by 11am, no one was at my home. I called him around noon to make sure they were still coming, to which he said they are a little backed up but will be there in a few hours. Not a big deal, but I wished he had called to let me know. 4 hours later, 3pm, still no one here, still no phone call. I called him yet again and he said they’re about 45 minutes away but at this point it’s too late in the day to get started so they’ll just drop off their equipment and get started first thing Thursday (today). 5:30 pm Wednesday, I see their truck pull into my drive way, no one knocks on my door or says anything, they just roll their equipment into my side yard and leave. They were here for all of 30 seconds.
So, Thursday. My husband and I have been gone at work all day. Charles had permission to start work on our pool while we were gone, as was agreed upon. My husband gets home at 5pm and NOT ONE THING has been done to our pool. No one came to our home period. And what’s worse, NOT EVEN A PHONE CALL was made to let us know they’d be postponed an additional day.
Upon learning this, I called Charles twice, he did not answer and his voicemail was full (bad sign– makes you wonder how many other angry customers have left him messages). So I sent him two text messages, the first asking him to call me, and the second informing him that this is absolutely unprofessional and we need to mail down a definite date and stick to it. I did not hear from him until the next day. In his defense, he didn’t know the guy didn’t show up and he had misplaced his phone the day prior.
Once work got started, it went quickly. The finish turned out nice, but imperfect. There are a few lumpy spots which you can see very clearly when the water is still, multiple white patches where it looked like the plaster wasn’t cleaned very well after it was buffed, they also never consulted us on the color of the stair tiles, so they just put down a navy blue. We would have preferred white, but whatever. Not worth the hassle. Also, the plaster work around the tiles is messy and overlapping the tiles in some places, so the tiles don’t have clean edges. They also splattered something (looks like concrete) and never cleaned it up so we have a few concrete lumps stuck to the edge of our spa. They installed a spa heater, which my husband had to remind them to ground, which is a fire/​safety hazard when left ungrounded, and they had to go back and add a bypass valve which they should have done from the get-​go, as the instruction manual for the heater recommended. Lastly, there was so much excess plaster left uncleaned in our pool that it actually clogged our pool filter less than a month after we had the work done.
Honestly, I’m just glad to have it done at this point, but we’re less than pleased with the professionalism and quality of service. Working with Sun King was a hassle pretty much every step of the way and not worth the thousands of dollars we paid them.
I’m giving them two stars instead of one because they did the bare minimum and got it done and weren’t completely god awful.

This was my first visit here. I came here after a horrible experience at Leslie pool supply. It was nice to see great customer service and a nice storefront. The lady that helped us out answered all her questions and was extremely polite. She mentioned that there was a flyer mailed out giving you 15% discount that unfortunately we didn’t get in the mail. Regardless she gave us a discount and took down our information so she can track our purchases so that we have all the information we need for future visits. It was a nice surprise to hear that this is not just another franchise. These are local business owners that live in the area serving their community. Since it’s not some big corporation that doesn’t care about customer service like the earlier mentioned pool supply store. I am more than happy to support this business. We got a great price and we got great customer service!