Publix

I’m leaving this review
Specifically for the deli.
They made me a bunch of sandwiches
But not peanut butter and jelly.
I was catering an event
And ordered from another place.
But 90 mins for it started
There were no sandwiches in my face.
I bolted down to Publix
To try to get a tray.
But in the back of my mind
I thought, no freaking way.
I spoke with Jim
To whom I pleaded my case.
He could tell I was serious
By the look on my face.
He was able to accommodate
By making 3 «Ringleaders»
So I had something to offer
All my hungry eaters!
They took care of me in an hour
With absolutely no notice.
Their speed and customer service
Are the reasons I wrote this!
You saved the day
In a major way!
The gratitude I owe you,
I could never repay!
Cuz seriously, Publix
If it wasn’t for you,
I really didn’t know
What I was gonna do

I have my ups and downs with this public when they first opened years ago but the last couple of years this has been my to go public.
Customer service is always so up beat and friendly.
The deli department during lunch break could be a little bit faster or have more help.
The bakery staff is usually helpful.
Overall my shopping experiences here are quite good.

Did you know that when you sign up for Publix online coupon program (providing them all of your personal information) and enter your phone number at the register (thus allowing them to track your purchases tied to your personal information) that you don’t get any in-​store coupons automatically applied to your order? You still have to clip the coupons just like you could without giving them all your info. Most retailers reward you for providing your personal information and allowing them to track your purchase history, but not Publix. Let me fax you my pager number, Publix…

We love Publix, and this location is our favorite. It sits back off of a busy street, so it’s much easier to enter and exit the huge parking lot. The store is so clean and well-​organized, it’s inviting!
Every aisle is completely stocked and in order, and there is never an empty spot, no matter how good the special sale may be. The team the handles stocking the shelves are always doing a great job, and are so helpful whenever asked for direction or assistance.
The meat section, dairy, produce and others all look like they are about to be part of a training film on ‘how to operate the perfect supermarket.‘
The staff and management all understand how important and volatile customer service is these days. I believe they realize good service with a smile makes a customer want to return, and bad service or ignoring customers kills their loyalty.
This location does an outstanding job, and my wife and I appreciate it very much!

I’m always shopping via a well organized and categorized list my wife emails to me. But, I typically get half a dozen items that weren’t on the list…
Oops!
I know my wife really meant for me to get fried chicken, sushi, mac and cheese, potato chips, and some yummy bear claws.
I’m glad I can read her mind like that!
You are welcome dear!

Hubby and I stopped here after working out and I keep telling myself that I don’t like this Publix, but they are convenient to my health club.
This time was no difference. Each time I come here I have a bad experience. Either the kids they have working here are trained poorly, or customer service doesn’t matter at this Publix.
I asked the young lady at the service counter if she could look up the western union payment I make monthly with my phone number and she said that I would have to fill out the paper. Now, again I do this monthly but this was the first time I tried to do it at this store. So instead of shopping here I left and will go to «my» Publix where they are friendly and have no problem looking things up.
I’m not sure if they are training kids incorrectly or again customer service means nothing, but each time I have had an experience here it was a youth involved.
Get it together Publix or better yet I will just make the drive to the trusty Publix I know and have grown to love.

Publix has been my go-​to grocery store ever since I moved to Florida many years ago. Yeah it can be more expensive than those super-​discount chains, but I’ll gladly pay the extra money for a very clean store with friendly & helpful associates and a terrific selection of items.
When I was married and used to live in Westchase this was one of the two Publix that I used to visit regularly. She-​who-​must-​never-​be-​named and I would make our regular pilgrimages to Publix to load up on the staple items for the pantry and freezer, and then stop in during the week for fresh fruits, veggies, and dinner ideas.
This particular Publix is located along Race Track Road and Hillsborough Avenue extended, right before you cross the magical line into Pinellas County. The shopping center is across Race Track from the Oldsmar Flea Market, and it contains a big Lowe’s, YouFit Health Club, Cracker Barrel, Publix, and some other retail outlets.
We would either stop at the smaller Publix on Linebaugh Avenue and Countryway Boulevard in the heart of Westchase (better known as the «little» Publix), or this one on Race Track Road known as the «bigger» Publix. Truth be told, this particular Publix is a medium-​sized store within their chain (as compared to the big one on Gunn Highway across from Sickles High School).
What I like about this store is that the associates will go out of their way to help you find particular items — even if they are clear across the store. The associates were happy to lead you over to the correct aisle, and then look through the selection of products until you find what you need. They don’t view this as an annoyance, but rather as an opportunity to say ‘Thanks for shopping here, how can I help you?’.
I’ve had great experiences at the butcher case, and enjoyed some terrific conversations with the people who will break down one of their packaged items to give you what you need, or even carve it fresh off of a larger cut of meat. One of the butchers would regularly stop and chat with me, and provide cooking tips as he was carving up some special steaks. I was always very appreciative for their excellence in customer service.
Now that I live over in Carrollwood I visit a different set of Publix grocery stores for my regular shopping, but still stop into this store whenever I’m in the Oldsmar /​Westchase area and need to pick up a few items.

It’s great to have a grocery store so close by… this one is literally 5 mins away.
The deli has a good selection of Boar’s head cold cuts. The vegetables and fruits are fresh. The butcher is super friendly and willing to look in the back for any type of meat for you or even cut up one for you.
Only complaint is that there are some items that I can’t find at this publix location that I can find at others.

This is my least favorite Publix in the area. It’s clean and the staff are nice, but they never seem to have what I’m looking for. It’s a quick stop on the way home, and it would be so much more convenient for me if they were stocked. The parking lot is horrible too. The layout is really windy and it makes me think someone is going to cause a wreck from not stopping at the stop signs that are randomly placed.

This Publix has what I need, but I wish it had a bigger organic/​Greenwise section in one spot not scattered in each aisle. There’s plenty of parking and it’s always clean.

Appearance: 5 stars
Customer Service: 3 stars
This is the Publix I go to only when it’s on the way to wherever I’m going.
I’ve had more than one bad customer service experience here, but the one that sticks out in my mind was when a deli clerk threw a tantrum over having to make my sub. Apparently she was about to go home and I walked up to the counter so she had to stay. She complained so much that I told her to forget it and said I didn’t want a sub anymore. Fearing disciplinary action, the clerk quickly called me back over and apologized stating that she was only upset because Publix gets mad if you stay past the time you’re meant to leave. I was thisclose to reporting her, but decided to have some compassion. I bit my tongue and let her make my sub.
I’m sure I’ll be back here out of necessity, but this Publix location will never be a priority.

The saying first impressions are important stands firm, particularly when I walk into a grocery. Most publix I walk into you always get that inviting smell of fresh baked goods or an overall cleanliness.
My publix, though smaller than some others, plays to my favor as staffing remembers the regular shoppers and engages with a greeting or general conversation. My highlight of my publix is my seafood guy, who is always welcoming and informative of the seafood selections. Though the meat department does not have a butcher display section as some of the newer stores do, they do offer custom cuts if you ask someone in that department.
When unsure of finding something specific and it seems like you scowered every isle trying to find it, I have continuously bothered the stock help and they immediately stop what they are doing and either find the product, direct me in the direction of it or find someone else who may know of it.
All in all, I am please with my neighborhood publix. Customer service characteristic shines forth from front to back staffing.