Premier Parking USA Tampa Airport

Out of business! Phones disconnected, no signage/​lights. Park and fly really screwed me on this one.

On Jan 30 th I arrived at Premier parking after prepaying my reservation .No one was there I had to scurry and find another place to park in a hurry as my flight was leaving shortly… I have prepaid for this reservation and another weeks parking at a future date …Premier is not returning my EMails or phone calls. and when I tried to cancel on line they wanted to give me a credit to park with Premier again. less $ 10 cancellation fee. TOTALLY UNEXCEPTABLE…

Now Closed… fly by night operation. I parked there for 2 weeks back in October. First off… it is off the end of another business and impossible to find in the dark… street signage was not lit. Operation runs out of a trailer. I left the car there and hesitantly gave my keys to a kid. Upon my return I had damage to my car where it was scraped against something. Eric (the so called manager) sent me to Maaco for an estimate. All fine and good… except they will never pay. Numerous phone calls… false promises – nothing. It is all a scam… this is the worst company and the owners should be sued by the Attorney General.
Get this… who closes up and leaves people high and dry?
Do not use this company at their other locations!!!

Pickup number was not answered and routed to a full mailbox. Called well over ½ hour with no response.
Workers friendly price is good and management must be awful.
Use them every time I fly from Tampa
This will be the last time if they ever get here to pick me up. Look for unhappy customer with luggage that looks sad.

this is a scam. went to location after paying for reservation and no person present to park car or take me to airport

Do NOT use this off-​site parking lot ! This was the first and last time I use Premier Parking. It was difficult to find the first time. The staff was friendly and polite but that was only a first impression. Instructions were clear on how to get a return pick-​up. Unfortunately despite 4 calls for a pick-​up I still had to wait an hour upon my return and then had to hustle before van was filled up. Several people waiting had to continue to wait for next pick-​up. The driver said they were short-​staffed and he was the only driver.
My car was ready when we arrived back but because it was dark I was unable to see the damage to the bumper. I noticed it as soon as we returned home and had the light of the garage. I immediately called premier and reported damage leaving my name and number for owner to call back. Despite several phone calls and 10 days I have yet to receive a response.
I am very disappointed and will have to repair my 2 month old car on my own. I also noticed the radio was very loud and tuned to a channel I don’t listen to.
I would Not recommend this service unless you want to wait an hour to find a filthy (dust from outside parking lot with rain mixed in) and damaged car upon return.

You’re better off walking from the Airport than using their shuttle service when you arrive. Plus, I now have to take my car to get it clean after leaving it dirty. I suggest looking somewhere else.

We have used this service four times. The first three times went smoothly. The fourth did not. We had reservations for a 7:00 arrival at the lot. We arrived at 6:57 and checked in. Usually, the shuttle is there within 15 minutes. Twenty minutes goes by and no shuttle. There was a shuttle parked in the parking lot, but, apparently, it was out of service. I inquired as to what we were waiting for and I was told the shuttle will be here «any minute now». At 7:40, the shuttle arrives. After the passengers and luggage were loaded, we left the lot at 7:45 and arrived at the airport at 7:55. Luckily, we did not have to check luggage. We were hustled through security and ran to our gate with our shoes in our hands. We were the last passengers to board.
My husband complained to the driver en route to the airport who responded that they were only running one shuttle and the 7:00 shuttle filled up and so they left early. This delayed us by 45 minutes and we almost missed our flight. This was a very stressful situation. I will look for another parking service the next time we travel.

Absolutely the WORST!!! Am currently sitting here waiting for the bus, an hour and a half since we landed. Still no shuttle. Given the run around. Had to get gas, someone left a bag etc!!! Some other shuttles have been here 4 times. Second time using them. Same problem. DONT BOTHER unless you have all day

Convenient location and our car was ready when we (finally!) Got back to their lot.
BUT:
1. Pulled in. No sign or people to guide us. Waited 5 minutes to be greeted. Finally went and found someone. Went to airport. Great.
2. On return, tried calling thei number. Voicemail. Left message. No return call. Called several more times, finally got a person who told us van would be there soon. 10 min later, van came but was full and never stopped. Called again, was told to wait.
3. Van finally picked us up 45 minutes after we first left a message. LONG time to wait. We pulled out of their lot one hour after calling the first time.
While we waited, we saw numerous other parking vans go by. They had 2 vans in 45 minutes and 1 was full.
I made a total of 9 calls. Only 2 were answered.
Would not recommend. Only reason for 2 stars instead of 1 is that our car was ready to go when we got there. Of course, they had 45 min to get it ready.

We landed at 12:05am and only had carry on luggage. We called Premier parking at 12:35 and were told that it would be 15 – 18 minutes. 35 minutes later a van finally showed up. We rode to the lot with 4 other parties and all of their cars were out front. They hadn’t brought ours around test even though we were the first to call. We sat at the lot with my 90 year old mother for another 45 minutes for the car because I spoke up and the driver decided we would late as long as possible.
We will never use this parking service again. I travel 200 plus days a year and this is the worst service I have ever encountered.

GOOD EXPERIENCE
There was nothing that stood out as totally excellent or ‘what-​the-​hell’ as I used Première’s services… Which I consider good. For the low price (on the lower end for even the low-​cost out-​of-​airport parking) we simply followed all the signs to drop our car off at the small building, handed the keys over, answered a few questions (we had previously reserved online) and were soon in their van getting shipped to the Tampa Airport. The return service was equally unmemorable — so it was still good.
Minor thought: After returning and getting our bags, we called for a pick up. Première’s shuttle spent a mere 10 seconds waiting for us, didn’t see us, before pulling out of the Airport pick up. Luckily another company’s shuttle flagged him down and returned him.
ABOUT THE SURROUNDINGS
The shuttles were in a nicer condition than other airport van shuttles I’ve seen (no patches and it looked vacuumed). Remember, Première Parking’s lot also doesn’t have shade.
Although my experience wasn’t bad, I think I’ll use a different parking company next time. Their price isn’t too much different to other parking areas closer to the airport with slightly better ratings.

This lot is usually fine. But on this trip my return flight was canceled so got back to lot one day late. Instead of just charging me for one more day of parking, the «manager» said I would have a late pickup penalty fee of $ 10 or I don’t get my keys back. There is nothing about this penalty fee in the Premier Parking website or the written reservation terms and conditions. Maybe just extra cash to the «manager?»
I reported this on the company’s followup survey, but never got a reply explanation!

The waiting was about 30 mins. for a shuttle. The service is bad. The waiting area is a trailer that is so dirty no one wants to sit. The bathroom is awful, there was so toilet paper. Overall, you get what you pay for. Disappointed.

You get what you pay for…
I decided to try and off-​site parking service for a recent business trip in which my wife was also attending. Because our departure time was 5 AM on a Wednesday, I booked the six day parking service and got a fairly decent deal. We arrived at the location at 3 AM. The gentlemen helping us on that evening were incredibly polite and friendly. We were taken to the airport without hesitation and were given instructions on the number to call in to request a shuttle ride back to our vehicle when we returned.
Our return visit however did not go as smoothly. When we returned on Monday evening around 10 PM it seemed that the two guys on that night were not nearly as professional. One guy actually said, «look this is my second job», when responding to our situation. It seems that my vehicle was parked with the lights left on and my battery was dead. Not only did the gentlemen on site act like it was my issue but the gentleman went on to diagnose the problem as being the lead on my battery which was replaced two weeks ago as the culprit. Never mind the fact that the lights in the vehicle were left on for six days, as this could not possibly been why the battery was dead. The individual that appeared to be in charge said that he attempted to jumpstart my vehicle with his vehicle but when the AAA representative got there and asked if he had any jumper cables, he said that he did not have any. After an entire day of traveling across the country and not wanting to be confrontational anymore, I called my own personal AAA service who came with a battery jumper and charged up the battery for several minutes and the truck then started right up. When it started the air-​conditioning, the radio, the windshield wipers, and the lights were all on.
Additionally, while we waited we observed several practices that in my opinion are not conducive to very good business for a valet parking service. First, the person answering the phone did not seem all that friendly to anyone he spoke to. Second, when guests arrived they were given little to no direction on what they were supposed to be doing and several customers actually walked up and asked, «what am I supposed to do in order to get my car?» It was raining that evening, and we noticed several car windows were actually found to be rolled down when the cars were actually in a line waiting for the owners to arrive from the airport. When we pointed out it, they made us feel like we were annoying them. We also saw that they had brought out a car that did not even have an owner associated with it perhaps by an incorrectly given claim ticket number? As a suggestion it would probably be slightly more organized to at least associate a person’s last name with that ticket number to avoid such situations in the future.
Lastly, the next day when we used our vehicle we discovered that an entire family of ants were now living in the truck. And while I’m not suggesting that you can prevent mother nature, I did happen to notice that my truck was parked in rather high grass, back in the corner of a dirt section of the lot instead of on pavement.
Overall if you’re looking to save money or get the cheapest parking available this is definitely the service for you. If however you’d like a good quality service at a reasonable price my advice would be to shop elsewhere.
PS. After completing a survey from an email request from the company, the try and buy positive reviews so be on the lookout. Actual quote from website:
Thank you for completing our survey. We value your opinion and look forward to serving you again in the future. Earn a $ 5 credit towards your next reservation by posting a positive review about us. Just click one of the links below, post your review, then send an email to
with your name and the site you posted the review on, and we’ll give you your credit.

Not a secure facility — it’s parking on roads behind warehouses & businesses… even IF they have security personnel. Called when I got back from my trip for a refund… gotta cancel 24 hrs in advance, and even then they’re gonna take a cut. What a total sham…

First impression was not good. Stood in line for 25 minutes and was 3^rd in check in process. Van arrived and allowed the people that arrived as van was arriving to board first causing us to not be able to get in and almost missing flight. They have no check in procedure and only a van to pick up 9 people @ a time. Good deal however poor system. No concern expressed by employees.

I should have listened to all the reviews. I had horrible experience. They couldn’t even get me to the terminal and I had to drive myself. Worse part… I have made over 8 emails along w 8 calls to get a refund and they won’t respond to my calls or emails due to their failure to provide service. STAY AWAY from this shady company!

The shuttle took 50 minutes to pick me up at the airport. I made a mistake by getting a car wash — they use a disgusting air-​freshener which stunk up my car. I can’t stand it.
I will NEVER park here again

Employee stole a check out of my car and went through my bank account. Just filed fraud charges with my bank. Nightmare.
Will never use them again. Cheap is not always the best. Don’t trust them.