Pep Boys Auto Parts & Service

Theses guys were great. I came in on my lunch break on a Sat. in Dec/​15 with a slow leaking tire and made an appt for Monday morning. Monday they couldn’t find it at first but kept looking until it was found. because it took longer that it should to fix it they did it for free. Now that’s TOP NOTCH customer service. This place is awsome

I went here to exchange a windshield wiper that I received incorrectly. The staff was nice about it and switched it to the right size with no question. Quick and easy.

I rarely give bad reviews as you can see by my previous reviews, but this was truly a terrible experience.
We needed new tires, and I scheduled an appointment at 1pm today a day ago to get 4 new tires at this Pep Boys. We showed up about 5 min till and came in. Waited about 5 minutes in line and they were able to pull up our appointment. First thing he said was he needed to see if the tires we were told were in stock were really in stock. This was the beginning of my trepidation but was pleasantly surprised they did, thank goodness.
At this point he had to enter in our info which we already gave when we made the reservation which seems redundant but we handed him the keys about 115pm. They said it would be about 3 hours and I was floored, I said even with an appointment? He replied oh you made an appointment, then 2 hours it’ll be done. Concern set in at this point.
75 minutes later, 230pm, my truck was still in the parking lot. Finally it goes in. 315pm rolls around and I ask what’s the status. The floor guy taps on the window and asks how long? The mechanic throws up his middle finger and says Uno momento I’m told now another 30 minutes, doing the last tire now. Frustrated I sat back down, already now 2 hours in. Another 30 minutes and it’s still in there. They didn’t take the truck out till 4:15 pm, 3 hours later.
I’m furious but don’t complain, took another 20 minutes to wrap everything up. To the gentleman who was working the register, he was compassionate and very nice, and got the manager to take off $ 15 from the balancing fee, but that really didn’t seem like enough at this point. Start the truck to leave and we have a tire pressure warning and all 4 tires are low. So back in I go, and were directed to pull it back up. He promptly fixed it, took about another 10 – 15 min. Finally 450pm when we pull out. That’s 3 hours and 50 minutes to change our tires with an appointment.
Reading the reviews now in hindsight a lot of people have had similar issues. My only take away is I will never, ever use Pep Boys again. Would never recommend them. Stay away. Run for Tire Kingdom or somewhere else. Otherwise bring a book and some snacks, maybe a tent if you have to spend the night. All joking aside this was terrible and I will not return. I will say the problem is probably with time management of the mechanics and not the guys on the floor.

I’m very disappointed I paid the package oil change with regular oil, brake inspection, tire rotation, gumout clnr, total:$ 47.83 and they just did the oil change because I just at the waiting room next to the shop and I was watching what they did. They don’t even touch the tires, don’t go over there they will try to squeeze money from you don’t let that happen to you. I won’t comeback here never.

Don’t buy their car batteries. They don’t even last a year, then they offer a crappy prorate price for a replacement. Plus their website is a joke. Unuseable search engine. Tabs that don’t work. No way to get the info you need.

Ramon took care of me today. Came in because my headlight went out stopped in and he hooked it up. Thank you!

I went in because my «service» light came on & they were the first place I stumbled upon. Staff was personable, efficient and professional.
Light came on because mileage hit a magic number & no other reason. Pure & simple they checked my car out and turned off the light. Cost nothing! Okay I have a bit of a confession to make, men love my car! No not me, my car.
I’m just saying this because maybe this is why my experience was better, then some other reviews, but I don’t believe that.
I have been there a few times & always received excellent care.
What’s a girl to do? Always keep your car in great condition.

The best in town, they can beat any competitor and great Customerservice, I have been using this store for the last 4 years on my Beemer and they gets premium parts at market competitive price and they have experienced technicians and they are fast and quick

First of all, I will start off by saying that Adalberto was a really great help for my issue, and was great with customer service. Other than that, I cannot say that I had a great experience with Pep Boys.
Berto squeezed me in to the day’s schedule (without an appointment) on a busy Sunday at 3pm to help fix my engine belt squeal. I waited there until my car was done, and I received my car back just before they closed at 6, and I really appreciated that. By Thursday though, I started hearing a different sound, so I took my car back in on the next Sunday, to make good on their parts/​labor warranty. I made an appointment this time for 10am, and even with it less busy, it still took 3 hours until 1pm to complete the work on my car.
They swapped out all of the parts that they had previously done work on, and did so at no charge to me, even for labor, so that definitely made up for all of the time spent there. It’s now 5 days later, and no issues to speak of with my car, so the work seems to have been redone correctly.
I picked Pep Boys based on location and national reputation, but I cannot say whether the customer service aspect will bring me back there in the future.

They get the job done but not without telling you 5 other things are wrong with your car… Went in for an oil change and then was informed I had 1 blown out break light and needed new wipers (just replaced a couple months ago). I told them to fix the break light obviously and then they notified me AFTER the fact they installed 3 more because there were actually 4 bulbs blown in the back? I find that hard to believe first of all, second of all I should have been asked before they were put in… I’m not happy. Every time I come here they try to tell me what more is wrong with my car…

The two star review you see on this particular store location is legit. It will take ages, i mean AGES, for them to get a couple of tires installed. Recommend going to
instead.

Needed new battery and they were the cheapest at this time. Went to pick it up and they had a core charge for me too take it home and change it myself. I did not want to come back so I had them do it. They said it would take only a few minutes but saw one of the managers wanted to replace the battery cable but the mechanic said it was good and didn’t want to do it. I would have told them to screw off it they suggested it and in the end the manager decided correctly and did not suggest the cable change. The negative review is they had to think about it. I’d bet if I had been someone less inclined to change it myself they would have suggested the cable replacement. I’ll try somewhere else next time.

I stopped by because I remembered they had a good selection of seat covers and I had not been there in a couple years. The store had been remodeled and I was thing maybe the customer service had changed. Nope… there were customers waiting for help in a few lines and employees standing around doing apparently nothing I was the only person in the checkout line and it took 15 minutes to get someone to take my money. A customer came up to the cashier and asked him to call someone to the parts counter he said he would and completely ignored the request. I guess I need to stop by every couple years to remind myself not to go back

I had an oil change, tire rotation, and basic check up for my car. Everyone was really friendly, the price of everything was awesome, and I was able to pick up my car quickly. The service department was completely amazing. I’m definitely coming back from now on. My service advisor was the BEST!!!

I first started going here because my battery went bad unexpectedly and I was looking for a place to replace it out of convenience instead doing the necessary research myself. I’m glad that I chose this location. When I inquired about competitor prices, the Customer Service Agent called various locations close to this one and we reviewed their prices over the speaker phone. They of course were willing to match and beat any competitive pricing. They did not have to do so, because their prices were the lowest. I was additionally pleased because they gave me an additional 15% off. The time they quoted was spot on. Needless to say that I was so thoroughly impressed that I’ve begun going to this location exclusively for my automotive needs.
B. Major Grade: A+

Alex is helpful and accommodating .
Getting better.

I «resorted» to Pep Boys after needing to get a tire changed out on the fly and not wanting to drive all the way out to a Wal-​Mart with an auto center and have to wait for through their line. I was really glad I did choose Pep Boys though! I found the staff to be super friendly and professional. You definitely get a sense that the employees are passionate about their work and being customer centric here. The store is super clean and the waiting area almost resembles the inside of a Starbucks (plush chairs to sit in, little tables to where you can bring your laptop and do work, etc.) They changed out my tire, and being a 24 year old girl who doesn’t know too much about cars, they didn’t try to upsell me on a non-​existent problem that I know a lot of other service places will do. Pep Boys is really upping their game against Advanced Auto and Wal-​Mart. You can make an appointment for service online (unlike Wal-​Mart), get free windshield wiper installs for free when you purchase them from PepBoys, and they have a loyalty card where if you spend X dollars, you get gift certificates. Another thing I would like to point out is that I went in to get my windshield wiper blades today, and they were out of one of the sizes that I needed in the brand I wanted. I said that it was ok if they didn’t have any more in the back, and that I would just choose from another brand. An employee (I believe a manager) said that it wasn’t ok and that he wanted me to be able to choose from whichever brands I wanted. He looked extensively through their inventory and we eventually found what I was looking for. I have a Civic and having had it serviced at the dealer and Wal-​Mart, I can honestly say that this Pep Boys location provides the best value/​customer service I’ve ever experienced with my car. I definitely recommend this location to anyone who wants a positive experience having their car serviced!

I had gone up there to get an oil change due to m normal provider not being open. After a half hour waiting in a line, by line I mean just me, to another hour before my car was even pulled in I decided to leave. The staff are very slow to tend to customers, the products are over priced and I will not be going back. Keep in mind this was a Sunday and I was glad to see them open, however they were quite slow for a maintenence shop.

Excellent service! I believe it was a/​the manager who offered to help us install the new wiper blade. There was an issue with our particular blade and he knew how to fix the issue.