Outdoor Kitchen and Grill

This is my review of the company named: Outdoor Kitchen and Grill, located at 6913 Sheldon Road, Tampa, Florida, 33 615, 813−964−3899÷727−488−8927, (
). On the second week of June 2015, I interviewed one of their representatives for a possible job for their company. My husband and I wanted our outdoor kitchen to be finished, meaning it needed: 38″ grill overhead vent, overhead lighting, and tile back and side wall, some electrical and plumbing work. I started interviewing many companies that specialize in outdoor kitchen and that had a good rating.
I was impressed and pleased with the Outdoor Kitchen and grill’s representative presentation; and the fact that she made another appointment with me so that her boss Mr. Andre (one of the owners) could come over to see the site and give a true estimate of the total cost. He seemed very knowledgeable, understood what my husband and I wanted, conveyed his creative vision clearly, the company’s past job completion portfolio and website were beautiful, completion time frame was great and lastly the price was within our budget. So on June 12, 2015, we hired them to do the job and finished our outdoor kitchen.
They started the job a few weeks after they received the ventilation fan and along the way there were a few disagreements between us, but he, Mr. Andre stepped up and corrected the problems. At first we were pleased with the finished work but after we used the Vent and the sink few times, we found that there were a couple of major problems. Every time I use the sink, it leaks where the two pipes that were connected, and there are major problems with the wiring in the grill vent. It electrically shocks and doesn’t work correctly every time I want to use it! Not good at all!
As soon as the problem started I called the company and reported it to them, to get it corrected as soon as it is possible. I was told to send a list of the problems in in text, which I did within minutes and I followed it with a phone call. I was told to resend it, because she didn’t receive it. I resent it three more times and followed it up with another phone call. Several days past without a response from them, so I called and was told by their secretary Nicole: «I passed it on to Andre and he is going to send Marcos (who did the work). He will call you to make the appointment, probably next Tuesday.» After no one called me that Tuesday to say Marco’s was on the way. The employee came two weeks later and helped himself to my home’s outdoor kitchen, and then had the nerve to say that I wasn’t there at the time he was came over. We only knew the employee came over because my husband called their office to find out what happened that the employee never phoned or came by to talk to me. He told my husband and I, that he already ordered the parts which should arrive within the same week but that he didn’t check the plumbing problem. So, I had to resend the list again, and I followed it up with sending the list to Mr. Andre and his secretary again. Many more weeks had passed by, and these were the excuses we were told by Mr. Andre, Nicole, Mallory and Marcos:
1. no parts were ordered
2. The list wasn’t given to me
3. Our phone didn’t work
4. It was raining
5. We will be going over there tomorrow
6. I will be out there next Tuesday, Wednesday… Saturday, etc…
7. I was just given the list
8. Nicole forgot to ordered the list
9. Nicole didn’t tell me about the problems
10. I am sorry, we will fix the problems
My husband and I are so fed up with their straight up lies, passing the buck to one another, not honoring their word, and truly bad business practices! They should be put out of business, if this is the way they want to treat their customers and conduct their business!
My husband and I just want them to do the right thing and replace the vent with a new one, because clearly this one does not work and it is dangerous, and to fix the leak under the sink! I am ashamed that there are companies like this one that do not care to honor their words and do not want to what is right. Respect your customers Mr. Andre!
Anita Hernandez