Mercedes-Benz of Tampa

My experience relates to getting my car serviced at this particular dealer. I brought the car in for repairs and maintenance. They recommended a host of services I did really need. They recommended new batteries, spark plugs, etc. etc. I ended up not having anything done besides the oil change and manufacturer’s defect repair.
The next day, my engine lights comes on and the car reverses fast without me stepping on the gas. I call for them to take a look and they say there is no correlation and they will charge me to fix that problem. After I took it to another shop, they told me they overfilled the oil and potentially did not change the filter given the dirtiness of it. They also told me they had a loose hose.
It is either completely negligent service or ulterior motives. If you need to take your car for maintenance, go somewhere else.

Sure Bob, Still no help from Mercedes Benz and no thanks to you ! Had my transmission replaced and repaired at American transmission and air in St. petersburg, those guys are great, your arrogant dealership could learn a thing or two from these guys. I’m still pissed that (Skinny) Zachary Kelly told me to take my car to car max to sell it. From Montvale NJ to Dietmer Exler to Tampa, Mercedes Benz suck !

If you’re going to purchase a car… this is the place to do it. Frank was & is always amazing! The customer service here is unlike any other! Frank is always so kind, understanding, helpful & genuine. I will never purchase from anyone/​anywhere else! Thanks Frank!

I can’t believe these guys are allowed to service MBZ. The sales staff is fine. But the service and specially the body shop are a joke!!! My car was not done on time, bad quality,

One star is giving them too much praise. To me for a luxury line of cars they have horrible customer service. To be honest I would have rather gotten a Honda than to deal with this branch again. 2^nd worst experience of my life buying a car. My salesman lied to me just to get me back in the dealer, then he even said that my miles doesn’t matter if I traded in my lease again lie**. Had me test drive a car that was newer then sold me the same look and make in a later year with half of the features. How you pay 40,000 for a car with no back up camera. Yea they fools e once but won’t fool me again thanks for the lesson guys. Management said they would give me a call back never did not one but twice. Then it took almost 3 weeks for a 14 day pay off so I had to pay the late fee on my last payment for my car loan I traded in. Hopefully I do to have to get my services through them rather drive to another state to get service rather than deal with these people again.

Absolutely terrible customer service! As many others have stated, this dealership is terrible at returning customer’s calls or taking care of things properly. I have had many issues with the car, that I bought from this dealership mind you, and each time I bring it in they make it seem like it’s my fault when something fails on the car. The service associates are condescending when they speak to you and never give any updates on how long your car is supposed to take. In the last month, I have had to bring my car in several times for the same issue, each time it was 3 – 5 days and I never got a call to update me. Then when I picked up the car the first time and noticed what I brought the car in for was still broken, it took them 1 week to return my call. I called the service director and general manager and never got a returned call ever. It’s very disappointing considering they supposedly value customer service and inundate you with telephone and email surveys after you pick up your car, too bad they do not actually follow up on their terrible reviews and make things right. I guarantee you my next car will not be a Mercedes from this dealership and buyers beware you will not be taken care of at this location. Spend your hard earned money elsewhere where it is appreciated.
Thank you for your auto-​response «Bob», and since part of my original complaint was that nobody at your dealership ever returns a phone call, including yourself, and I still haven’t received one call from you or anyone else at your dealership in the last month since my comment, this only further illustrates your overall lack of professionalism and shows how little you view your customers’ satisfaction. Sure, you post generic «form» responses to comments on Unilocal to make it appear to others who might be reading these when considering to do business with your dealership that you actually care about what is posted and do everything you can to address those concerns, well let me assure anyone else reading this that can’t be further from the truth and you will not receive even average service at this location. It is all for show, and when things are going well of course they do a good job and everyone is nice to you, but as soon as you have an issue with your car, and it’s a Mercedes so trust me you will have lots of issues despite spending a lot on this brand of vehicle, then all of a sudden they aren’t as cordial, your phone calls stopped getting returned, and everyone at the dealership from the top down considers you a nuisance they don’t want to be bothered with. FYI, you should take great care of customers when they are having service issues also, not just when you are trying to sell them a car which is the only time this place pays you any attention. Let’s see how you respond to this Bob and if you actually reach out to me like you have pretended to.

Here I am sitting at the service area. I arrived 3 min to 7 and told to wait until they open by Dan a service rep. After they «opened» Dan informed me I would not have a loaner car. I was told a car would be available at the time I made the appointment. My cars lease is coming up. Definitely going to consider this experience in making a decision
Footnote: they were not able to identify the problem I’ve been having with the car slowly cranking to a start. Not cool when I’m stuck somewhere and it doesn’t start at all

I was contacted recently regarding trade in specials. I was interested so I met with George. We found a vehicle I wanted and continued with the process. Later receiving a text from George that I would need a co-​signer. Finding out I was not able I never heard anything back from him. I called the NC saleman manager and left a message about the concern but didnt receive a response. I find that very unprofessional seeing that I am a valued customer. I was able to find a co-​signer but his professionalism was poor and caused a lost customer.

In America you should at least be able to walk into a car dealership speak to someone who speaks the language that is generally spoken in America English instead I was greeted by people who did not understand the English language enough to even be able to say hello or ask what I was wanting to purchase or do at the dealership instead of attempting to sell a car or anything like that I think they just wanted to show off their touchscreen computer because that’s all I was Sean and I’m not talking about the one in the vehicles I’m talking about her like a regular old touchscreen computer it just doesn’t seem like the type of service that you’d expect from Mercedes-​Benz so I’ll take it to another dealership see if I get treated the same way if I do then I’ll just tell Mercedes the stick that banana up there rear end Mercedes of Tampa bay the salespeople you have confusingly walking around are the reason your numbers are down! Incompetent

What a debacle! I have never experienced such incompetence in all my life.
I took my car here for service. I called the day before and scheduled an appointment, & was surprised they could get me in so quick. Well, they were able to get me in so quick, because they don’t go by appointments. They’ll get to you when they get to you.
Upon arrival, no one was there to assist, so I just walked inside. I stood around inside for a good 10 minutes before someone decided to look up from their computer to ask if I needed anything. This is where I met Mike Nankovitch.
It took a good 20 minutes just to get the paperwork was ready. It took about two days to get the repair estimate and the work was «green lighted» (their words) on the 23^rd of December. This was only a few hours of work.
I told Mike I was going out of town on the 27^th, and asked if the car would be ready by then. I was assured all the service would be completed and I could pick up the vehicle on the morning of the 27^th at 11 a.m. when they open.
On the 27^th, I arrived at 11 a.m. to pick up my car. I was told the work had not been completed. Only half of the work was done. Mike was not there, and didn’t pass on any information to anyone. No one had a clue what was going on. I told the service rep to stop all work, that I was leaving town and I needed to get the car as quickly as possible. After reviewing the bill, I noticed there was a deviation from the service plan to which I was not notified. In addition, there were several erroneous charges they were attempting to hit me with. I started asking questions, and no one had answers. I asked a lot of questions. The guy was getting uncomfortable, and gave me a look like, people don’t ask questions. I tried to get Mike on the phone, but no attempt was made. I asked to speak to a supervisor, but apparently supervisors don’t work on Sunday. After about 45 minutes of arguing about my bill, and not getting any answers, several items were taken off such as two gaskets I did not need (they charged me for four screws, probably four screws that they lost), a dipstick, and a couple of other items that the rep couldn’t even identify. There was also a miscellaneous charge of $ 50.
The next day, I get a call from John Silvers, the service manager. He was unapologetic, and tried to blow everything off as a honest and simple mistake. His solution to make up for the neglect and fraud was to finish the work they should have completed in the first place. Up to this point, they have been completely and totally unreliable, incompetent, and possibly fraudulent. There’s no way I will take my car back there again.
After I get back into town, I have time to take a look at their work. Come to find out, the broken dipstick was broken by one of the technicians. I find out later a technician admits to breaking my dipstick, and they bill ME for it! There were other things on I my bill that could not be explained, and haven’t to this day. They left my car low on oil, & I couldn’t even check it because the broken dipstick they left. I was told the lower half of the dipstick was not in the motor, but I do not trust them. It wasn’t until I checked my oil that they admitted to breaking it. If I didn’t mention it, they would have left it that way. Completely unprofessional!
I attempted to contact the general manager, Bob Murray. I left him a voicemail. He blew me off & had John Silvers call me back. This lets me know this place is screwed up from the top down, and Bob Murray has no intentions of fixing problems to which he is ultimately responsible.
They deviated from the service plan without consent. They didn’t finish the work they said it would be completed and didn’t notify me. They attempted to bill me for items I did not want or need, which is fraud. There is no attempt at resolution, and no attempt to remove the fraudulent charges. If you are a customer, I urge you to take a close look at your bill, and ask questions. The bills are in an odd language that even they cannot read. You may too be a victim.

I had a bad experience with the service department. Originally, I didn’t buy my car from them because the sales guys were so clueless and rude. Then today, I took our car for service hoping that would be better, but no such luck. Had an appointment for 9:00am with a service advisor. When I got there on time, I was told the service advisor was running late. No problem so I waited a few minutes. Then I asked the receptionist if he was in yet, and she said he comes in late on Saturdays and she will find me another advisor. So I waited some more. After about 15 more minutes, I went up to her and asked if she found anyone else and she said she was still working on it. Luckily, the other receptionist asked what was going on and when I explained to him, he said, «oh the guy you made an appt with doesn’t work on Saturdays» and he took me to another guy who said «we are all busy», we’ll get to you when we can! It’s now been over 30 minutes of waiting and this other service advisor was just as rude. Finally, he points out someone who can help and he gets me written up. Of course the new advisor promises he will take care of me with a little something extra and then does nothing after I explained what happened.
Overall, this place is a disaster. Their online system clearly doesn’t understand who is working and neither do the other service advisors or staff. The service advisors have zero sense of customer service. I understand that most people buy cars and know very little about them or how things should be which is why service advisors work on commission, but everyone understands customer service and I was very disappointed with Mercedes-​Benze of Tampa. I tried to talk to a manager but they just blew me off, so I guess this is my only outlet.

Mercedes Benz of Tampa replaced my engine in my E320 2 days later engine light on. I dropped it off and they said EGR tube must be replaced for $ 900.00,not under warranty!!!1^st 3days later oil leak!, 2 week fix!, 2^nd 3 days later engine light on!!!, Still not working!!! THE WORST CUSTOMER SERVICE I EVER EXPERIENCED!!! GO TO ANY OTHER MERCEDES DEALER, YOU WILL THANK THIS REVIEWER

Hello my name is Daniel Bell and I bought a Used Mercedes CLS550 at Mercedes Benz of Tampa in Dec of 2013. At the time the car had 43,000 miles on it… In the 1 Year and 8 months that I have owned this vehicle I have put only 13,000 miles on it. I have had the car serviced at Mercedes every time Service was due… In the short time I have had the car it now has a total of 55,600 miles on it. In that time 2 front struts have gone bad and needed to be replaced, the AC went bad and a hose etc has to be replaced, I had to replace the entire fuel tank, tank inner module. (This was covered by Mercedes) however I have never heard of this many issues with a Mercedes with this low of miles, Now the back rear is having issues and it is not starting properly. This car is garage kept and hardly ever driven, With that said I contacted the service manager at Mercedes of Tampa, while knowledgeable nothing was done to correct the problem. This is the 3^rd car I have purchased from this dealership and will be the last I believe this is a Lemon car with the issues and pending issues. I have not asked for this car to be replaced, which I should at this point, I have asked that they make this right and to this point nothing has been done expect telling me this thing is common with a CLS 550.
I plan to reach out to an attorney and pursue this. When you pay the money to drive a Mercedes you expect it to be a reliable car and NOT to have this many issues with a car with under 56,000 miles. While as a business owner myself I understand things can go wrong but to this degree in such a short time is unacceptable. Now it is having issues with the starter, etc.

I was not looking forward to going car shopping after getting hit by a semi and rolling my car. Not only did I not want to buy a new car but I was scared to get behind the wheel again. I appreciated Jonathan Welty’s patience with me. He whole-​heartedly cared that I found a quality car that I would feel comfortable and safe in. At a time where I felt my most vulnerable, I appreciated that he wasn’t pushy or rushing me. He helped me stay in my budget and I found a car I truly love.
I spent 2 weeks on the Mercedes of Tampa website searching used car inventory. I liked that it was connected to
helping me see I was getting a good deal for my money. I was also shown a Carfax statement when buying the vehicle. This gave me peace of mind that I was getting quality and value with this purchase.
Jerry in finance also took great care of me. The customer service was great they made sure we were comfortable and had drinks while we waited for the paperwork to be finalized. The gentlemen working the Artistas Café made us complementary drinks and kept me company while I was waiting for my license plate to be put on the car. Overall this car buying experience was great and I would be willing to come back for my next purchase.

The best car dealership in the Tampa Bay Area! I will continue to do business with them as long as I live in the area. From leasing my cars all the way to servicing my cars, I feel as if they are the best. The sales manager Ron is extremely professional and he helps me with everything I need. Aside from sales, they’re service team always gets me in and out as quickly as possible. I needed them to check my tire pressure, and I was out of there within ten minutes. One thing I absolutely love is that they support autism by having a café inside the waiting area where they do not charge for the drinks. Although they do not charge, it is only right to leave the guys a tip. There are times when I get major things done to my car but they always put me in a loaner (always a Mercedes vehicle). I recommend coming here if you’re considering purchasing a new Mercedes.

My husband and I went there to purchase a certified pre-​owned Mercedes today. We test drove one that he fell in love with and would have bought today. I have never written a bad review but our experience was THAT bad.
The car itself was incredible, but the service we received there is why we LEFT and purchased a Mercedes-​Benz at the Wesley Chapel location instead. We will never go back to the Tampa store again.
The salesman had no interest in making us feel welcomed or wanted there. He only wanted to talk about himself and which made our test drive a little uncomfortable. Buying a car is hard enough and annoying when dealing with sales people who you know only care about taking your money, but the least he could have done was seem interested in the people who were about to drop $ 35k+ on a car.
When we sat down to «make a deal» he made us feel like we were idiots for what we were asking. He was a bit condescending and acted like he was NOT willing to sell a car today. He told us that «the internet basically sets the standard for car prices now and we have no wiggle room, if I get a $ 20,000 Mercedes in, I’ll call you.»
Turns out we got a better deal, a better interest rate (and wiggle room!!) a the Mercedes store in WC.
Customer service is everything in this industry, and being treated like some poor schmucks cost that guy a sale but luckily the nice people at Wesley Chapel cared enough to help us out.
I am sorry we wasted our time in Tampa.

I am very happy with my experience. I just purchased the vehicle yesterday, and my husband did a LOT of research and legwork all over town for over a month, shopping for the best deal and verifying that numbers added up. This dealership was the only one that was totally straightforward and honest with us, with numbers that made sense from the very beginning. I worked with Alonzo, Adil, and Tom. They were really patient with me, explained everything as many times as needed, and I am very grateful.

CAR BUYERS BEWARE OF MERCEDES-​BENZ OF TAMPA!
I purchased a new Mercedes GLK 350 from Mercedes-​Benz of Tampa in July 2014. Unfortunately, it was wrecked 3 days later at no fault of our own.
When negotiating with the insurance company regarding diminished value documentation for this vehicle for the claim, Allstate asked me to provide written documentation as to the value loss for the Mercedes. I reached out to Mercedes-​Benz of Tampa for assistance and was directed to the used car manager, Mr. David Roysden. Mr. Roysden agreed to assist and to send any documentation directly to me for review, and not to the insurance company directly. I had to ask Mr. Roysden twice to provide this information. After the 2^nd request, Mr. Roysden took it upon himself to send an unsubstantiated guess of $ 3K diminished value loss directly to the insurance agent, and not to me for review beforehand as requested. As a result, Mr. Roysden and Mercedes-​Benz of Tampa put me in an impossible negotiating stance… as the real loss on the vehicle as provided by a court-​certified diminished value expert was $ 12,705. Allstate used the incorrect $ 3K figure as their last and final offer as a result of Mercedes.
I called into Mercedes-​Benz of Tampa and asked to speak with the General Manager, Mr. Bob Murray, regarding Mr. Roysden’s actions and this situation. I spoke with his Executive Assistant, explained the situation to her, and asked the GM to contact me directly to discuss. I then received a call from Mr. Roysden, saying he was «beat up pretty badly» in a meeting by the GM, Mr. Murray, and was asked to call me directly to see how they could «make this right.» I politely asked Mr. Roysden and Mercedes-​Benz of Tampa for the difference between the $ 3000 diminished value the insurance agency is now using as their main negotiating documentation and the $ 12,705 actual diminished value cost as provided by the court-​certified expert… or, legal fees to now fight this in court. Mr. Roysden acted insulted that I would dare ask for either item, although he was clearly negligent in his actions.
I have subsequently heard from the GM of MOTB, Mr. Murray, who denied my financial settlement and explained this was between myself and the insurance company. He made this decision even though his employee made two incredibly asinine mistakes by not only sending documentation directly to the insurance company but also sending a grossly incorrect diminished loss figure. Mr. Murray offered to provide another estimate, although I did not need his assistance after receiving the court-​certified expert opinion.
Long story short, I would not recommend Mercedes-​Benz of Tampa due to their unethical business practices. If a company makes a mistake, calls and asks how to «make it right», and then acts offended when the customer suggests a reasonable solution, I would question the overall morality of this company. I would highly recommend Mercedes Benz of Orlando over this dealership. Although Mr. Murray will undoubtedly respond with a polished, well-​spun rebuttal to this negative reference, you can rest assured this has been a horrible experience while dealing with Mercedes-​Benz of Tampa. The GM, Mr. Murray, will try to say this is not his dispute and that he offered another estimate. However, this was simply too little too late as the damage was already done by his idiotic employee. Mr. Murray is incredibly difficult to deal with… and in my opinion based on his handling of this situation, is not trustworthy.
This story will also be copied/​pasted onto my LinkedIn page, where I have over 6,000 connections and my Twitter/​Facebook, where I have several thousand additional connections. Social media is a great thing… PLEASE SHARE WITH YOUR CONNECTIONS!

After the GM wrote a response to my review, I reached out to discuss my concerns with the service received at this location. I have slightly upgraded my review based on our conversation — he clearly wants to make every client experience positive — however, the facts remain:
1) Did not receive full information on the capability of the service dept
2) Service rep spent more time engaging with my male companion, instead of myself, female vehicle owner
3) Service dept was not interested in trouble-​shooting core issue with the headlight, and did not run an inspection on my vehicle
4) Was given the «up-​sell» without discussion, as if I am not vehicle-​savvy
5) Waiting area simply not on-​par with the other 4 locations I have spent time with my vehicle across the country
The GM indicated that he would have preferred I speak with him prior to posting a negative review. I’m fairly certain all business owners feel that way about Unilocal,Google, and so on! But, this is about a snapshot in time and my experience on that day — this dealership had the opportunity to make the same positive impression that the four other Mercedes-​Benz organizations did, and yet, they failed.

My review is for the service department. I will have to say this was my first time here as I had car issues in Tampa. I typically take my car to Mercedes in St. Petersburg but because AAA only allows a 5 mile free radius, this was the spot we chose.
Dustin became my service agent and provided me excellent customer service. I was given a beautiful loaner car for free and when I picked my car up, it was detailed for free which was a nice bonus. I wouldn’t hesitate to recommend this shop. They have a beautiful waiting area, a nice coffee shop which benefits autism and is bright and clean.