LoCicero Medical Group

I stayed with them for a few years because I didn’t want to have to find a new doctor, but I have finally moved on. My insurance requires me to have a referral sent to specialist, and every single time the specialist office did not receive it (even when I would call and triple check)! They also seem to squeeze as many patients in as possible. I once heard someone screaming at my doctor because she wasn’t moving fast enough. There are some good doctors there, but the office itself is so unorganized I really would recommend going elsewhere.

Nice staff but horribly organized and too small for the amount of patients. Been here for 60 minutes (so far) and have yet to see a doctor or nurse, came exactly at appointment time. Heard two patients almost get into a fight because of overly crowded halls, heard two staff gossiping, seen two waiting rooms… I didn’t even know there were two. With this many patients and doctors they should accommodate the size. I’m going to have to find another doctor because this isn’t worth it for just trying to get a prescription refilled.

Made an appointment a month an a half in advance. I get here only to have to wait 1 hour and. A half to be called to the back only to wait another 45 minuets. Do not come to this place unless you have all the time in the world and don’t like being treated with respect. Will NEVER recommend this office to anyone.

Please please take the reviews into account when deciding on visiting… This was a nightmare of an experience. I only came as a referral to see a gastroenterologist (Dr. was ok). The staff was unbelievably rude and unwelcoming. I waited for 20 mins before I even got to do paperwork and was left to fend for myself when I realized I forgot my insurance card (THEY REQUIRE ACTUAL CARD AT TIME OF VISIT) they wouldn’t let me use the printer to print a temporary from online at first:(Finally had to coerce the staff to log into my account and print it for me. I was so confused by lack of courtesy and professionalism — It seemed so unnatural to feel that uncomfortable, unwelcome and not treated like someone who needs medical care. Yikes :(

Please read all reviews, here and on Google, prior to booking appointment. Worst medical practice ever! Long waits, and rude doctors. Was seeing Dr. Kramer and on one visit she failed to tell me some important information re my blood work, and on another visit she told me she had 30 other patients that day and spoke to me as though she didn’t know why I was there. During my visit with her, she kept chewing out the nurse practitioner because they hadn’t gotten her coffee, as well as telling me they had overbooked her after her cruise. To me, this was quite unprofessional. I spoke to the staff re her concerns and mine, and they told me those 30 patients weren’t all hers, that they were split between her and another doctor there, and that regardless she shouldn’t be telling me those details. There is more to the story, but the bottom line of this review is to take your insurance, health and wellbeing elsewhere!

STAY AWAY! Go somewhere else! Worst experience I’ve had. Nurses are rude, office staff is rude, doctors are uninterested. Wait times suck too! I went for a well visit/​general check up, thank goodness I was not sick!

This place is literally trash. Waited about 2 hours to even see a nurse, and 3 hours to see a doctor. I have no idea how they are still in business. I was only here for a referral, thank GOD because I don’t plan on coming back to this shithole.

The worst doctor office I have ever experienced. It is abundantly clear that they have taken on more patients than they can accommodate in a reasonable time frame. They seem to want to make money instead of provide genuine customer service and patient care. The staff at check in was rude, and unwilling to help. After setting up the appointment they called me a day before my appointment to reschedule so the doctor could come in late. I showed up 15 minutes early and waited for an hour and 45 minutes just to be seen for 5 min and asked to return at another time. This office only moved swiftly when they were going to be doing a procedure that would cost a nice chuck of change, but for anything that is minor set aside an entire day.

This place has the worst communication. They have totally dropped the ball on calling to let you know the results of test. DANGER Go somewhere else. If you care about your health… do not go to a Doctor’s office that doesn’t also care about you and your health.

While Dr. Kramer is an absolutely wonderful rheumatologist, the office staff poisons every visit we’ve had. After multiple calls to refill a crucial medicine that my mother has been taking for months, and watching her suffer from not having it, we were beyond the point of tact and diplomacy. Our family filed a complaint with the Better Business Bureau only to have a reply from LoCocicero Medical Group filled with vitriolic lies — claiming my mother had only visited the office twice, her medical records should clearly indicate her tenure at the office for at least two years, and a claim that her insurance company was not approving the medicine, also hard to believe as it had been approved for multiple months in her regular usage of this medicine. After being in constant conflict just trying to receive appropriate communication with my mother’s doctor through the office staff and communications manager, we have decided that it simply is not worth the stress and will be searching for a new rheumatologist with a staff that doesn’t directly make a negative impact on my mother’s treatment. I would never recommend this office to anyone, and certainly imagine that this experience is not an isolated case.

Scheduled early AM appointment with a specialist. I was moved to the secondary waiting area at the schedule time of my appointment.
After an hour, there seemed to be a buildup in the secondary waiting area, and we got to talking. We were all waiting for the same specialist. It was then that we realized this specialist had not arrived yet, though the staff had told us nothing. I got up to leave, as did another potential patient. When questioned the staff said the specialist was stuck in «traffic.» Why couldn’t they let us know before? I left happily at that point.
I will no longer be a patient at this facility with little transparency and disregard for the patients time.
Two stars because the medical care was fine prior.

First off, I come here to see 2 doctors, and I really like them. Leni Kramer is my RA. She knows my issues very well, and she stays on top of my meds and blood work. Stephen Gerrish is my gastroenterologist, and he’s good too.
However, the office itself, the staff and the culture, are poisoned. To say that some of the folks have a bad attitude is an understatement. Not many folks here will treat you like a customer. The «clerical» folks can act and speak to you as if you’re a burden. I could go on about medication issues I’ve had, but I’d rather not.
And then there are the wait times. Recently I was seen exactly 2 hours after my appointment time, and I’ve waited longer in the past.
It is what it is, and I suspect things will only get worse, not only here, but at doctors offices around the country.

This place is sooo bad! Go somewhere else. Bad customer service. Very unfriendly people. Rude. And no one cares.

If I was able to give no stars I would! I now regret leaving my dr. (Dr frank Demery) I honestly don’t know where to start with my experience. It was horrible all the way around!

Go somewhere else! The wait time is counted in hours and while I waited I witness the office staff behind the desk be extremely rude and discourteous. It’s worth it to dive farther for a more professionally run office.

I had to make an appointment last week with LMG due to the exacerbation of my allergies and my ENT (Dr. Kampsen,
) and his ARNP, Trent, being out of their office for the week. Anytime I have allergy problems, I normally go straight to my ENT because the wait time at Locicero Medical Group is ridiculous.
I have been a patient of the Locicero Medical Group for almost twenty years. I adore Dr. Karon Locicero, but the wait time to see her or any of her nurse practitioners is excruciating. To switch primary care doctors would be easy, but LMG’s office location is so convenient for me.
However, I was pleasantly surprised on this particular day. I was able to book an appointment the same morning I called in. The check-​in process went very smoothly. My wait to see an ARNP was less than half an hour. It was a primary care patient’s trifecta!
My nurse practitioner for the day was Rose. I immediately fell in love with her. She was refreshingly genuine and I felt like she was actually concerned with how I was feeling. It was nice to deal with someone who was really listening and not rushing to get to the next patient.
Next time I have an illness, I plan on making an appointment to see Rose to make my visit to the doctor just a little less painful.

Not the smoothest office I’ve been to. Expect long waits and occasional showing up to appointments when it’s been spontaneously cancelled with no call ahead of time or when they say you came at the wrong time but you have a card stating otherwise. I rate this a 1.
The doctor I see is excellent and the nurses I see are very hard working and friendly. I rate them a 5.

my entire family has been going to Locicero for many years now. wait times are ridiculous and the staff is so RUDE! 2 weeks ago my mom passed suddenly, she was a patient of the practice. I have yet to lay her to rest because the office has been sitting on her death certificate for 10 days! when confronted the office manager said they did not receive it until that day but how funny it is I watched the funeral home fax it and receive confirmation 10 days prior. I have been a medical assistant for 23 years and I would never treat patients the way that office staff does. compassion goes with the job and if you have none then find another career! BTW the NP Jackie is the best. I hope she goes elsewhere so I can follow. she is the ONLY reason my husband and I even go to that office…

I have been seeing Dr LoCicero for 20+ years and your health is the best investment you can make. My wife and I have yearly check-​ups with her and admire her attention to detail

This place is just a nightmare. The front desk staff is ridiculously rude and unprofessional.
I work in Brandon so every time I had to go to see the doctor was a commitment. The last time I went, I wanted to have my appointment no later than at 8:30 in the morning, no matter the day. I called them and spoke with the young lady on the other line to make sure that I could be seen at that time, because it is crucial for me to get in my job before 10:00.
I am not going to even start with the terrible attitude, that that girl had, but let’s say that it was «challenging» to communicate.
The long story short is that when I get there on time for my scheduled appointment, they tell me that they did not have anything set up for me, so I had to make another appointment and come back. When I explained them that I already had set up my appointment by telephone, the guy in front of me just shrugged and gave me his back to talk with his lady colleague who was explaining some funny story to him.
This place is a joke and I think that for the huge amount of money that they charge, they should take their patients in consideration and show them a little bit of respect.
Do not go there folks, you deserve better.