LaserShip

Package did not arrive as scheduled today. Let’s hope it comes tomorrow. Thanks for using this garbage shipping service Amazon!

Had a packaged shipped by lasership from Plated, a food delivery service, and it was not delivered in time. A box of 6 meals was completely wasted. Don’t waste your time with this company.

Every single time they deliver a package it is placed wrong and I have to hunt it down on another floor or building or set of mailboxes. WHY??? doe Amazon continue to use this horrible company.

This company is complete garbage. They have supposedly attempted to deliver a package to me 4 times now. I’ve been home every time that’s listed on the tracking and have never once had someone knock on my door. They’re tracking is also total BS. It seems like they set a tracking status just to cover their own ass. Yesterday it lists my package as bein left at the front door then 4 hours later listed as not deliverable.
Calling the company I ordered from today and telling lasershit to send it back to them. Usually they use UPS and hopefully this LASERSHIT experiment will be a short one.

Blue Apron used this company to deliver a package to me and it did not arrive within the window it needed to. The package also arrived damaged. I really hope other companies decide not to use Lasership, even if they offer cheap and timely shipping it will end up costing the company more time and money in the end.

This is too funny! After our experience with this company, I decided to check Unilocal just for s & g. I see I’m not the only one to have experienced the foolishness that is LaserShip. Only I consider myself «lucky» that I wasn’t a Prime member or other person financially supporting this company. Our order was from Under Armor and this was the free shipping company they chose. After selecting a nice pair of golf pants at a great price for my father in law, we received the tracking number and shipping information. We (wife & I) both were trying to figure out who they are, as FedEx, UPS, or good old USPS are the normal carriers. Fast forward a few days to after the estimated delivery date given by both UA and LS, which were 2 different days. Still no pants, so we check the website for the latest update and find that it had arrived at the LaserShip Tampa warehouse EARLY the day before. So first wife calls and holds (over 5 mins), gets a customer service rep with attitude who takes the info and puts her on another hold (over 5 mins) before the call gets disconnected somehow. This time I call back and am on hold (several minutes), get a rep without attitude but not thrilled about her job, and then am placed on hold again (a few minutes). The lady comes back and tells me that they updated the website to say that the package has been lost, which was not reflected on our computer screen that was open to the delivery status page. After refreshing, we discover there was an update done with the time of update being while my wife was talking to them/​on hold. I’m not going to ask how you lose something you just received in your warehouse only a day ago, nor will I ask why something wasn’t said earlier. I definitely didn’t ask what would have happened had we not called, but believe that I wish to know the answers to all of the above. We were connected to a UA rep who said they will send another of what we ordered out, but neither of us are holding our breath if LaserShip is the courier. So if you have a choice, which it appears most of us in this predicament do not, DO NOT use this company. Especially if you’re a small business trying to make it in this world.

Terrible! Package due yesterday was not delivered. Still not here today. Terrible service. I have paid for Prime and am not getting Prime service from Lasership.

Worst experience ever, says on the website delivery for businesses is before 5pm and two times they attempted was after hours. I called them and they just say sorry and can’t honor what they mention. Extremely unsatisfied worst shipper out there. Still don’t have my item purchased on Amazon I’m getting sick or this with Amazon and will start taking my business elsewhere not worth the hassle of Amazon anymore and think twice before using the Free shipping option on website they choose cheap contract companies like LaserShip. Not even worthy of 1 star.

This company is EXTREMELY UNRELIABLE!!! My ETA on my newborns formula I ordered through another website was 06÷09÷15… It is now 06÷13÷15. I have contacted lasership everyday since I was sent the tracking information and noticed the status says it was «delivered» and even has a signature. They have been giving me the run around saying it was delivered to one of their warehouses in the city I love in and that the driver is going to go back and pick it up and it will be delivered the next day… Well, for 4 days it has been that same answer and I have yet to receive my baby’s formula!!! This is ridiculous! This company is inconsiderate and unreliable!!! They don’t even deserve one star!

HORRENDOUS Service. I hate to even give 1 star!
Why would Amazon use this company?
My package was guaranteed to be here 2 days ago. I’ve called Lasership SEVERAL times. Each time I’m put on long holds.
The first day I was told, «We can’t make it today. We’ll try to make it there tomorrow.» The attitude I got was they could really care less.
Well, tomorrow has come and gone. When I called yesterday, I was told my package was not put on the truck. «They would try to get it here tomorrow.»
This is day 3.
I’m on my 2^nd phone call to Lasership. I’m presently on hold for the 3^rd time today. This morning I was told my delivery would be here in about 45 minutes. That was 4 hours ago.
I can NOT believe this. I was just told AGAIN that they would be here in 45 minutes.
Amazon…WHY would you put your customers through this?
Not the quality of service I’m used to when I order from Amazon.
PS: After posting this review, I received an email from Lasership saying they would assist me. I spoke to Robert at Lasership. He was the first person who seemed to care and actually apologized for the poor service I received. My package is finally here (2 hours after the last 45 minute promise), but it’s here. Thank you Robert for your help!!! I appreciate it!
I sure hope this company can get it’s act together.

Lasership apparently lies on its delivery tracking about when items are delivered. I have been waiting for a package, which was marked as delivered to my doorstep as of 1:44pm yesterday. There was no package, and we have never had packages stolen before. I called the company from whom I placed the order and they said their records showed it had been delivered at 1:44pm. I live in a gated community so I called our main office today to see if it had been delivered there. Ironically, Lasership hadn’t come into our community yesterday, but they did today. Lo and behold, we arrive home and the package is on our doorstep (having been delivered today, not yesterday, as was indicated in the tracking information). I guess they lie about when they deliver the items so that it appears they are delivering items quicker than they actually are? That is absurd. They are totally unreliable and should not be used.

This place is really the worst shipping company out there. They lose packages, they do not deliver to your door and a friend of mine that use to work there told me that the drivers actually steal the packages. Especially, if it comes through Amazon because they know Amazon will refund the customers money. What a shame and what a poor way to run business. They seriously need to re-​evaluate their organization.
Here is a link to reviews that previous employees give on this company. Even their employees would not do business with this company.

ZERO STAR!!!
Package was expected to be delivered to St. Pete on Tues. According to their tracking status, it arrived in Tampa at 2 AM Monday. Waited all day for it Tues. Finally checked their online tracking and saw that package went to their facility in Orlando at 6 PM Tues. WTF? St. Pete is less than an hour away from Tampa. They had the whole day Mon and Tues to deliver but did not.
Not only do they fail to deliver on time, all this «Last Mile Delivery» is BS.

Have had a few more packages delivered and they were delivered correctly. May have fixed the problem.

Worst delivery company. Completely incompetent, avoid using at all costs.

The absolute worst carrier service I have ever encountered! I can not believe that Amazon still uses them. They consistently mark packages as «Delivered» without even making a delivery attempt. Most of the time the package shows up sometime a week later! I work from home so I know when a package has been delivered. Today I received a package from USPS and UPS. My «Delivered» package from Lasership? Nowhere to be found!!! I will be making yet another complaint to Amazon about this company.

The worst carrier ever!!! I have an Amazon Prime account so my packages arrives in two days, never had a problem until amazon started to use them, if you could avoid use them please do it, they suck!!!

They absolutely suck at delivering packages. I ordered two items from Amazon prime… one never got to me and the other one was 5 days late. The late package was dropped at my door step 3am in the morning… my husband was awake and he heard a loud noise outside. I bet they just threw the package with no care… thank god it was not a fragile item. Amazon needs to do something about these shipping issues that everyone seems to have with LaserShip.

Shipment number 2 from Amazon via Lasership. If I could give them less than 1 star I would. They never deliver anything on the day they are supposed to deliver. Even when their tracking shows out for delivery. I am a stay at home house wife… if I was still working I would have an absolute fit waiting for them or taking time off to wait for their mystery delivery dates and times. Had I known Amazon was using them I would have never ordered the item. I can say I likely will never order again unless I can make sure my shipment is moving via another carrier.
Lets see if my shipment arrives today.

Horrible. Prime Subscription delivery by Amazon. Tracking info said delivered to front door. I was home all day. No knock, Nothing on my front porch. I called Lasership and they opened an investigation but reading from previous reviews, I am sure it will come to nothing. I went ahead and told Amazon who insisted on sending a replacement which to my cringing disbelief, that it may be Lasership again trying to deliver again.