Ken Barrett Air Conditioning, Inc

We called this business up based on the recent good reviews. We actually called them up second after out first repair people didn’t diagnose and alleviate the real problems with our unit (in addition, the first business didn’t do weekends). Ken assured us that they could take care of us. This is Saturday.
After a few hours, we called back because a tech did not make it in the time frame that Ken told me and we had prior obligations. He assured me that they will be over and take care of us in a timely manner and to hold tight. Understandably, it is the summer time and provided Ken gave some good reasons for the delay. Taken. Trusted.
Well, the tech came and said there was nothing he could do because he had to go and get the part on Monday. The tech said he could take care of us Monday morning. He recommended that we buy a portable AC unit and then go back to the hardware store and return it after they finish the job. They only charged us for the visit because they «felt bad» that the company before them didn’t do the job.
Weekend. Hotel. Couldn’t take it. Didn’t take the tech’s advice.
Monday: We didn’t hear anything from anyone until 3:30 pm – when he did, he called to let us know that he couldn’t come and hasn’t gotten the part. He happily gave us the estimate and happily told us he would be over tomorrow (Tuesday) afternoon. I called Ken and he confirmed the tech’s status along with other reasons. Both men kept on dropping the fact that they had calls in South Tampa and other areas. We agreed in good faith to stick with Ken and his company after speaking to Ken a second time on Monday night.
Mind you we had to get a hotel room for the weekend and had nowhere to stay Monday evening. We roughed it for 5 days at this point. Did I mention we also work from home?
Patiently waiting, I am now writing this review on Tuesday night. No calls from Ken or his technician. No updates. Nothing. Until 7pm.
Two technicians came by to find out that they purchased the wrong part. And once again they cannot come back until the next day. Hotel once again. We are now looking into Wednesday.
Wednesday morning, Ken has now become belligerent with us. I think he wanted us to fire them.
At this point I know we look like suckers in all of this because we trusted this business and we wanted them to finish the job in good faith.
I wish this business would have been honest from the start if they were unable to take our job because of lack of manpower, time, parts, anything. If they only service certain parts of town, that would also be understandable. We were willing to pay the hefty bill that they quoted us, we just wanted service — the quality service that Ken assured us. We had been nothing but polite with both gentleman in all discussions with them.
It is interactions like this one that make me sad about having faith in small businesses.
We wish good luck to this team. We hope they polish up their appointment systems and customer service so that they do not lose any more clients. I guess our business was not a priority to them. Wish they would have let us know sooner.
That was the first and the last time we will deal with this business. We don’t suggest that you go through the same thing we did. You can start by not contacting this business at all.

When your ac goes out in June on a hot humid day in Florida, you just want quick relief! So not knowing anything about ac companies, I checked on Unilocal and Ken Barrett ac repair popped up.
They came out a few hours after my initial call and had me up and running within 15 minutes! The two techs that came out explained to me how the capacitor was broken and prevented the fan from working. I also had them replace a worn connector as they showed me how it would be giving me trouble in the very near future. No high pressure as they gave me the option of replacing now.
Would call them again with any ac or heating needs!

Its HOT HOT HOT in Florida… its a no brainer when it gets hot the calls for relief flood all AC vendors everyone is waitlisted… its very important to me to keep my tenants comfortable and when the ac went out… of course all ac vendors were booked up… my warranty co did get me someone but that co wasn’t available til the next day… it was crucial to get relief for my tenants they have a sick child who had to have ac relief… not to mention 2 other young children… called warranty co and re-​expressed the urgency… they put the call as «priority» and sent me Ken Barrett AC… although my property was much further away from his other work orders for the day… its crucial to be pro-​active folks… I called him personally… all he could offer was service possibly by 9pm no promise but would try… He called me later and told me he changed some work around and would expedite for me that same day… Hallelujah… My tenants reported it took just 15 minutes to get the ac to work properly… Everyone out there near Tampa… its for your own best interest to use Ken Barrett AC … they are a small company who provides honest, ethical, prompt service… they are on my Best Vendors to Use List… Thank you for your consideration… A very happy satisfied out of state owner

It’s freAking cold and my heater would not come on. Just air blowing out of my ducts. We are north of down town Tampa in seminole heights as soon as the sun went down the house starting getting freezing cold. The kids have to shower and clean up and my wife wouldn’t let it happen until our heater was working. The tech just left the house is crispy and now the kiddos are all clean and ready for bed! Thanks for helping our family crisis