Hertz Rent A Car

I rented a car for a 4 day trip to the tampa area for a friend’s wedding. The staff were courteous upon our arrival but when dropping off the car at the end of our trip, we were over-​charged and treated to the worst customer service possible. Hertz corporate should conduct a full review of the staff at this hertz location as they do not provide the same high level of service I have experienced at other hertz locations in the US. Seriously, hiring kind, enthusiastic and happy people makes a difference when you are providing a customer facing service. Your clients will either return or will not. I know I won’t be returning to this Hertz location. They give Tampa a really bad first impression to first time visitors.

Lot is sketchy but close to the house. I rented a Chevy Spark for two days and noted that I would return it by 6 PM. I returned the car at 5 PM. I passed the keys to the individual at the desk — who was multi-​tasking. He was on the phone with somebody (hopefully a customer) and talking with somebody who I think was at the Advantage Transport office next door. That person may have been a Hertz manager. He then waved me out noting that I had returned the car. I wake up the next morning with a message from Discover noting that there’s an additional 100 dollars charged to my credit card. I call the local front counter, who of course sends me to the national billing office, who is upset that I’m calling, who then puts me back in touch with the local desk. All this time the Spark is setting in the lot, and who knows how long it will take to get the money back. Regardless, there is an Enterprise and a Budget within a half mile of this Hertz office. I had used the Enterprise before, and while it wasn’t the best service, at least I didn’t wake up to a bogus charge after renting there…

Was able to get a last minute rental through their website online. Arrived to the office first thing in the morning. Mind you the surrounding area of the office is a tad sketchy and I began to question why we didn’t rent with Enterprise as we always do. All lights were off, front door locked, and a tiny sign taped to the door read, «NO Cars, call XXX-​XXX-​XXXX» Another couple was also in the same predicament we were in as well in the parking lot. I called the number, spent 10 minutes trying to speak to a person instead of a computer. A very unpleasant man took my information, told me he would fill out an Encounter Form, and someone would call me within 10 – 15 minutes. Still waiting for that call back, which I will never receive. This is the first and last time I will ever rent from Hertz.

This is a small car rental place. We picked up our car during «after hours» which was on a Sunday at 9am. The location for the «after hours» and the location for the normal hours are not the same, I learned this the frustrating way. The car return process was quick and simple. Renting the car took a little bit longer, which was annoying since we were «after hours» and had to stand outside (it was a cold Florida day).

Awesome car rental location in South Tampa! Service is super friendly and they have a great selection of cars. We’ve rented the Camaro convertible a few times just for a fun weekend trip and we’ve always gotten a great deal. Highly recommend if you are in need of a rental car in S. Tampa!