GTE Financial

I needed to get cash, and since I prefer to use my bank for that task, I simply keyed in the name and BINGO. Unilocal directed me to the closest location. No drive up ATM for this location *sad* but covered parking when the weather was turning bad and a covered atm made the trip easy peasy.

Newly renovated, this South Tampa location is easy to access from Dale Mabry. There is a small parking lot in front and a parking garage behind the building. The staff is friendly and efficient. There are lots of high tech options which makes banking super accessible and secure.

What a joke, where do I start? You walk into the Southdale mabry branch and granted there is construction, but there’s absolutely no privacy and you can overhear other clients information. The representative I worked with had almost 0 knowledge regarding an investment property loan. Two days later a «mortgage representative» calls me and leaves a voicemail that I can barely understand the callback number. And that’s it! Not another call or email or any follow up!!! …,.I’ll stick to my regular bank where employees are experienced professionals, not just «member advocates».

I have to tell you I am very upset. I do my banking on Saturday as that is my day off.
Being that is a busy banking day I would become upset when I came into the bank and there was
just two tellers working on such a busy day.
Today I go into GTE to find now that there are no more tellers or drive thur and I am now
speaking to a machine! Who ever thought of this did not do any research.(you should of done some market research with focus groups!) If YOU would of been standing in the lobby along with me you could of heard all the people complaining about the virtual
teller machines! Who thought of this???
First of all, the long wait between customers is just ridiculous! (some people in line left) One gentleman standing
next to me said that on Friday he waited in line OVER 45min. He also said that he mailed in a check to be deposited only to find that it was NOT deposited in a timely manner because it had to be sent to the main office. I personally stood in line today for over 30 min. There was a African American woman trying to help people at the machines as needed. She told everyone that you are speaking to a
person, and some of us said no… we are talking to machine. She said no if you want you can see them «pick their nose if you like!» That was so unprofessional! At a time when people are irritated to begin with, that was uncalled for! Also in between customers you have to wait till someone hits start then wait almost 5min or longer till a person comes on the screen. Now that is a glitch if I ever saw one!!! Did you even check these machines out???
Second, your older customers have a hard enough time using the ATM and you want the to use this!
I know my Mother could not use this and would not be comfortable banking this way! So you may be losing a lot of your senior citizens because of this!
Third, I don’t like speaking and typing on a screen where other people can see and hear what I’m doing. As I type my account number you can see it pop up on the screen and the disappear. I didn’t like that at all! In this day and age when there is all kids of hacking this type of banking NEEDS to be rethought!!!
Fourth, People that were waiting in line with me, no one had anything good to say about it. Matter of fact, the joke
was GTE is like the commercial on TV about TD Bank. (What were you guys thinking!!!) Wait till TD Bank hears about this!!! GTE will be the butt of their jokes on TV!!!
Fifth, You are going to lose customers. I know I will leave! You are a bank now that is NOT friendly and
VERY impersonable and very poor service! At a time when you want to appear friendly, GTE missed the mark! You may think you are on the cutting edge, of banking to come. If this is banking to come… I’ll keep my money else where! Unfriendly and poor service, I thought Bank of America was bad that is why I came to GTE, well I’m going back to Bank of America!
Former Customer,

HORRIBLE DO NOT USE THIS LOAN COMPANY!!!
Worse customer service I have ever had to deal with. 2 years have past since my parents death and they are still mailing a credit bill. I tried to explain the over payment was made by my parents estate and the interest amount overpaid when paying vehicle off (I supplied them with all requested information on loan, estate, documents showing me as executor of the state etc). Called again today and SHE HUNG UP ON ME. Really that is your customer service. Not only did they threaten to take back the vehicle, when we were burying my parents (all payments up to date), they demanded full payment immediately or they would repo the vehicle, because I as not on loan. So I gave in and paid off vehicle only to over pay the interest in the final payment. It is a small amount and I don’t mind losing it but dealing with them has been horrible. THEIR CUSTOMER SERVICE DOESN’T WANT OR CARE TO DEAL WITH ANY PROBLEMS YOU HAVE… BEWARE…GO ELSEWHERE FOR YOUR LOANS.

GTE Federal Credit Union held my auto loan and I have been very happy with their customer service. I’m especially happy with them today, because I paid off the loan. The DMV sucks donkey balls and won’t send me my title, but that’s another review. Thank you GTE for a great rate and no penalties for paying off early!

GTE FCU has been my ‘bank’ since I was a wee lad — and they generally still make me a happy camper.
The recent .25 for debit transactions kinda pisses me off (what happened to service for members???) but in general, I prefer the CU to a bank any day.
This branch has an easy location, drive thru ATMs and a generally nice staff.